BookSmart Properties

“Nice but lots of pet hair. hot tub and pool were ideal”

“It's a decent place. No direct sound access. Not the best kitchen setup for cooking as far as pots/pans/utensils. There was an over abundance of spiders on house/ doors/ windows that led to webs every each morning. Overall things were just slightly dated and needed a little update. Was a nice quiet neighborhood with great amenities at the club. Host was responsive. In a pinch it was a good find for a last minute emergency backup plan when we couldn't get to our original destination due to road closures.”

“House was great and location was awesome. House could have been a little bit cleaner with lots of dead bugs in the ground floor level, some mold in the bathrooms and the pool was a bit dirty.”

“2 days prior to our arrival, I had read a recent negative review. The guest stated that there was a mildew smell, cleanliness issue and TV's not working. Stating the unit was in need of a deep cleaning and some love. I reached out to James, asking him if this is something I needed to be concerned about. He responded quickly and assured me that all these issues have been addressed and resolved. Unfortunately, this was not my experience. The property was dirty, poorly maintained and has a chronic strong mildew smell. The furniture and decor is old, worn and tired. James's offer to send a cleaning crew over did not adequately address the situation. There was ample time before my arrival for the property to be cleaned and inspected. Even the outside deck was grimy and in disarray. We paid over $2400 for 5 nights for a beautiful view...we won't return.”

“The house itself was good for a larger group and the pool and hot tub were nice amenities to have. There were some things in the house that could use maintenance (broken freezer drawer, broken cabinet in kitchen, loose towel/toilet paper holders in bathroom). In addition the dishwasher was out of service for the duration of our stay as they were unable to have a technician come over the weekend. This was inconvenient for a large group, but we were more than understanding. I normally wouldn’t complain about those things as we were still able to have a great stay and vacation; however, over a week after checking out we received a damage claim for something we did not break and they are asking us to pay $1300 to replace the stove. I advise taking detailed photos of any Airbnb property upon check-in and check-out to avoid having any similar issues with your stay.”

“location of the Airbnb was great and very convenient for both the pool and the beach, which we really appreciated. Overall, I’m unable to give 5 stars. Check-in was at 4PM, we arrived around 3:30. We asked if there was any possibility of getting in a little early and were told that due to scheduling, we could not enter until 4:00. I understand that early check-in is never guaranteed, but after many years of traveling, I was a little taken aback by how strict this was. We sat directly outside the property for the full 30 minutes, and no one entered or exited during that time. once we were inside, it didn’t appear that the extra time had resulted in a thorough turnover. The dishwasher was still full of dishes, At one point I spilled something on the floor and wiped it up with a towel, the towel was black afterwards, Mildew on the shower curtain and there was no curtain on the windows so the pool lights made the master very bright all night. A few changes and this could be 5 stars”

“I cannot recommend with place. Our first night we noticed the queen on the lower level had no bed sheets, and we noticed what appeared to be blood stains on the pillow cases and other stains on the comforter. We were also missing clean towels. When we reached out to the rental company for sheets they said we could go buy some and would be reimbursed, or we could be sent some. They never did send us clean sheets or towels. We also noticed this place advertised 2 kings on the mid level and 1 king on the lower level, unfortunately this was falsely advertised and the lower level was actually a queen. Our fridge stopped working on day 2, nothing was staying cold enough to keep our food from spoiling. This was the only thing they were responsive about fixing. Fridge repair man came out and was able to fix this issue. when swimming in the pool we felt a shocking sensation when inside the pool and touching the side to get out. We told the pool lady, she said she reported it but it was “safe”.”

“Unfortunately, the property felt much more dated than the listing photos. There were pet stains on the living room rug, the poolside TV did not work, patio furniture was scattered, the outdoor shower was dirty, and only about 30% of the windows functioned. Before arriving, I specifically asked if the hot tub would be operational and was assured it would be. Upon arrival, we learned the motor was blown and the hot tub was unusable for our entire stay. The pool’s well pump was also broken when we arrived, making the pool unavailable for about the first day. We experienced multiple vendor visits each day of our stay, with little to no-notice, including landscapers blocking the driveway on Saturday morning. A vendor also mentioned preparations were being rushed for more important guests arriving after us, which felt unprofessional. For what we paid for four nights, we expected the property and amenities to better match what was advertise”

“The location and actual house is 5 stars! Our experience was just unfortunate. The AC was not working when we arrived and was not able to be fixed until our 2nd day of our trip. When the tech was able to fix it, it blew hot air out for over an hour and the house got up to 98 degrees. We had two pets with us that are prone to overheating so we were very concerned. Thankfully the sunroom was not connected to the AC and we were able to put our animals in there. Eventually it was fixed and the house became cool 2 hours later. The house is adorable and was clean! The location is great and quiet area.”

“I am deeply disappointed and frankly overwhelmed by the total lack of urgency regarding this significant breach of our rental agreement. I specifically booked this "fully equipped" home to avoid the stress and high cost of dining out, yet I was forced to scramble for ten days of my 14 day stay without a functional kitchen, resulting in a mounting financial burden and the total loss of the peaceful experience I paid for. It has now been three days since I was told the owners were "reviewing" my situation, and this continued silence feels like my time and concerns are being intentionally ignored while I am left to absorb the costs of a major amenity failure. I have acted in good faith by being patient and providing clear documentation, but I cannot be expected to wait indefinitely for a fair resolution to a problem that was entirely out of my control.”