Blue Gems Management

“I would NOT recommend this property. The floors were so filthy that walking barefoot turned our feet black. We found debris throughout the home, and the ceiling fan was covered in dust. Most concerning, the oven became stuck ON and continued heating for over 48 hours. Maintenance could not fix it, and we were told to turn off the circuit breaker ourselves. Other issues included inadequate AC, broken game room equipment, poor bathtub drainage, a malfunctioning dryer, Wi-Fi problems, an insecure chandelier, and unannounced maintenance entry. Checkout instructions contradicted themselves, referenced nonexistent hampers, and required trash disposal despite overflowing outdoor bins. Our late checkout request was denied. Multiple issues remained unresolved, requiring Airbnb Support intervention. This property needs major improvements in cleanliness, safety, and management. I would never stay here again.”

“nice stay for the weekend pictures need to be updated on the app but overall good stay”

“The house was as it was described. The only issues we had is there were bedbugs found in one of the rooms in one of our guests unfortunately headlights all over her legs. The other bedrooms did not have any issues, and there were issues with the karaoke machine, the mics were broken upon arrival sent a notice to the host.”

“Our family enjoyed our stay regardless of the few issues we had encountered. When we arrived after a long 18 hour drive and I have paid extra for early check in, we could not get inside. I had to call and they had to issue us a new code for the door. The outdoor furniture was in desperate need of being replaced. We utilized it anyway. The microwave door above the stove was broken but we managed to use it anyway. There was a burner out on the stove, but we managed. The slider door handle was loose and ended up falling off during our stay and one of the fellas in our family managed to fix it. We had issues with (believe it or not) just about all of the remotes in the house needing batteries. And the thermostats as well. We bought replacement batteries for all. Scooped water every other hour from the pan of hvac system and/or cleaned water from the floor. They are reimbursing some of our $ and apologized profusely. All and all we would go back.”

“The property is as described, but there are trees surrounding the pool and constant issues with leaves falling in which kept the pool dirty most of the time. Additionally we had no use of the dryer because it was out of order for our entire stay. Julie, our host, was extremely responsive at addressing our concerns but unfortunately nothing was done about the yard which had grown up around the pool area which did not allow for us to use the chairs and firepit in that area.”

“Jacqueline, our host was amazing. Very prompt, friendly, and professional. However, the house was very dirty, worn, and had very few basic supplies. I would definitely want Jacqueline as my host but would never want to stay in that particular house again.”

“Buena casa muy espaciosa muy agradable pero necesita mantenimiento”

“This very short stay was nothing short of a disaster. The WiFi was completely wrong we actually had to find the WiFi box and tell Julie what the WiFi actually was. The kitchen had nothing in it to cook which is not as described. The place is very worn with damaged furniture everywhere. We had people coming into the property while we were out which is unacceptable making us not feel safe. On the 2nd night at 1am Julie cancelled the booking saying it was because the place was no longer available. We were basically kicked out in a foreign country with no warning and no help from Julie. She just happily left us stranded in the middle of the night. We since found out this was meant to be cancelled before we stayed but she just chose not to. She has no clue on the property she rents out and treated us appallingly.”

“Smells like mold in the whole house patio floor have mold full with spiders in the patio bedrooms bedsheets and pillows smells like mold pool was dirty and barbecue had no full gas tank !”

“Our experience was not what we expected. The last day, around 9:15 a.m., when our check-out was at 10:00 a.m., the landscaping and pool maintenance crew entered the property without any prior notice. No one informed us which was a serious invasion of our privacy, and we were traveling with young children. The host stated that maintenance people comes once a month and they “did not realized they had guests that day”, which reflects a concerning lack of organization. The host requires either a $500 refundable security deposit or a $20 per night non-refundable damage fee, which is collected through a platform outside of Airbnb. I find it unfair to charge a non-refundable fee for possible damages. We left the property spotless, clean, organized, and in the same condition we found it. The post advertises a “screened patio,” but the pool area is not screened at all, mosquitoes and bugs are all around outdoor. After reporting these issues to Airbnb, the post still the same for future guests.”