Blue Gems Management reviews in Kissimmee, Florida

“I would NOT recommend this property. The floors were so filthy that walking barefoot turned our feet black. We found debris throughout the home, and the ceiling fan was covered in dust. Most concerning, the oven became stuck ON and continued heating for over 48 hours. Maintenance could not fix it, and we were told to turn off the circuit breaker ourselves. Other issues included inadequate AC, broken game room equipment, poor bathtub drainage, a malfunctioning dryer, Wi-Fi problems, an insecure chandelier, and unannounced maintenance entry. Checkout instructions contradicted themselves, referenced nonexistent hampers, and required trash disposal despite overflowing outdoor bins. Our late checkout request was denied. Multiple issues remained unresolved, requiring Airbnb Support intervention. This property needs major improvements in cleanliness, safety, and management. I would never stay here again.”

“nice stay for the weekend pictures need to be updated on the app but overall good stay”

“Our family enjoyed our stay regardless of the few issues we had encountered. When we arrived after a long 18 hour drive and I have paid extra for early check in, we could not get inside. I had to call and they had to issue us a new code for the door. The outdoor furniture was in desperate need of being replaced. We utilized it anyway. The microwave door above the stove was broken but we managed to use it anyway. There was a burner out on the stove, but we managed. The slider door handle was loose and ended up falling off during our stay and one of the fellas in our family managed to fix it. We had issues with (believe it or not) just about all of the remotes in the house needing batteries. And the thermostats as well. We bought replacement batteries for all. Scooped water every other hour from the pan of hvac system and/or cleaned water from the floor. They are reimbursing some of our $ and apologized profusely. All and all we would go back.”

“Spacious, clean, and large house, but our stay was complicated by difficult management. Check-in was very confusing due to misaligned communication between Airbnb, the property managers, and the condo association, and the owner. The Wi-Fi password provided was incorrect by the managers, the owner clarified but took some tries. Additionally, the labeled TV remotes didn't work with the TVs. The house also lacks basic amenities: towels were worn out, mattresses were tired, there were no extra blankets, and the kitchen had no cloths or supplies for cleaning up.”

“I highly recommend paying to heat the pool/hot-tub, we came in October and it was so cold. The gates are more of a pain than anything and when we entered the community we definitely should’ve asked for a map of the waterpark/oasis club house because it would’ve made things easier. Long waits for the gate at times so be prepared. The unmanned gates you can only access via license plate. The outside movie theatre was cool at night! Bring a Bluetooth speaker for during the day though because you can’t see the screen to turn on music. Julie was so responsive and friendly. No fault to the owners but the cleaners lacked highly and I hate that for such a beautiful home! All n all a good time.”