Anna Maria Vacations

“The staff at Anna Maria Vacations are wonderful. So responsive and communicative. The house has some wear and tear that probably need to be addressed sooner than later. My only complaint is that the homeowners do not allow the thermostat upstairs to be lowered below 70 degrees. The openness of the house causes the upstairs to be much warmer than downstairs so it was uncomfortable sleeping. AMV supplied us with extra fans which was appreciated. It's bothersome that we paid thousands of dollars and cannot turn the thermostat down at night. We will not be returning to this house, but we will use Anna Maria Vacations again!”

“The house was very clean and can comfortably hold 6-8 guests. The kitchen has plenty of cookware, and the pool was very nice to relax in. The home is a short stroll to cafe and beach, making it very convenient. My only hesitancy is that responses were often automated and delayed with the management company when we had questions and issues. Overall a comfortable stay on beautiful Ana Marie island.”

“The hot tub didn’t work. Every time you turned it on the jet ends would blow out of the wall and then blow water all over the place and flood the pool deck. Contacted management and they said it was working fine. AC worked weird and wouldn’t drain condensation and causes mold/mildew respiratory issues for all guests. Fridge barely cooled and ice maker would barely make enough ice for two people a day. Multiple bathrooms sinks clogged. Front door key would barely work.”

“Roof replacement at property started on day two. Private beach access and pool became closed due to hazard of roof chunks raining of the sides. Only remaining entrance from street was partially blocked by trucks and dumpster requiring waiting for roof work to pause to pass safely. Loud noise directly above our heads from 8 am to 6 pm. Host was notified immediately with pictures and video. Responded with “sorry for inconvenience”. On the third day of “vacationing” in construction zone, when it was apparent nothing is done and it will continue the rest of our stay, we notified host and left three days early. First tier of Airbnb customer service was useless. They parroted host’s arrogant offer of $300 for the whole ordeal. Supervisor level secured partial refund for days spent there and full for unused ones. No replacement for ruined family vacation. This was the worst possible experience with incompetent and arrogant host”

“This Airbnb was just okay. It was great for the convenience of the beach and being able to walk there. As for the unit itself; we first had a difficult time locating it. My family arrived at night and the address provided included a unit number, but on the door there are letters. That was a bit confusing at first. They only provide the bare minimum. Cheap paper towels, toilet paper, etc. the unit was mostly clean with the exception of the ants on the kitchen counter and the shower having soap scum on the walls from the previous renters. The beds were very comfortable.”

“The location was good, it was walking distance to the beach but had to cross the main road which was very very busy. The size of the house was good and accommodated 10 people comfortably. The pool area was very nice. The floors were really dirty when we arrived, the kids feet turned black within an hour of walking around. 2 of the showers had mold, one on the shower curtain and the other on the shade. The dishwasher was unusable due to the amount of mold in it. The washer and dryer is always nice to have on vacation but unfortunately the dryer kept leaving black marks all over everyone’s laundry. In one of the twin bedrooms in between the mattress and box springs there are large pieces of plywood I assume to make the bed sturdy, but my daughter his her knee on it and got cut. Overall we had a great time during our stay but you can tell that the house/furniture could use some TLC.. For the price I would expect a sparkling clean house and usable appliances.”

“The home itself is great (the angelfish)—excellent layout, great location, dog-friendly. Unfortunately, our experience with the property management company was disappointing. The two rear bedrooms stayed between 78° and 81°F for the first part of our stay (verified by our baby monitor), despite repeated reports and conflicting information about the thermostat. They wanted to control it at 72, then 69 after stern pushback from us. This is not disclosed in their rules. After Airbnb became involved, an A/C unit was provided (halfway thru our stay). We encountered inconsistent communication about basic amenities, overflowing trash upon arrival, and were initially told no vacuum was available. The vacuum finally provided on the last day of our stay did nothing. Most concerning, management later offered us $200 on the condition that we not leave a negative review about them. I declined and have retained the written communication documenting that offer.”

“While everything was great and we enjoyed our stay. We do wish that we were able to check in earlier considering NO ONE stayed in the place 2 days prior to our check in date. We were told by one person we’d be allowed to then someone else said no we had to wait til 4 considering the place was already available. (I watched the unit next door be cleaned and it only took 3 hours to be ready. Checkout from 10, cleaners get there 10:10 and everything was done around 12:30-1) so you should be allowed to check in earlier given those circumstances. Outside furniture was pretty icky. I recommend brining extra pillows and blankets concerning they only have a set few pillows for the bed and just the blankets to sleep with. The home was very nice and a cute set up.”

“Overall the place was a good option! We especially liked the third floor enclosed porch. However, as soon as we got there the elevator quit working and they had to come out and fix it. Most of the electronic games did not work and they came out to look at them but no resolution. Also, we rented a golf cart but were unable to charge it in or near the garage. It tripped the breaker. Also, there is no place to eat outside, even though a picnic table was in the pictures.”

“The stars I gave were for the location and the potential of this place. It is a beautiful home in a great location, but terribly managed. The place was absolutely filthy at check in. I’m talking broken glass by the pool, stains all over the furniture and walls, unmopped floors, etc. There were even brown stains on the bathroom walls that could be wiped off with very little effort. The carpet is dingy and stained like the furniture. The management company said they were “busy” but gave a couple of dates that someone would contact me and they never did. If this listing was $1,500 and maintained this way- ok. But a listing this price should at least come with a mopped floor and clean bathrooms.”