Sosuite reviews in Philadelphia, Pennsylvania

“Unfortunately, this will most likely be my last stay at Sosuite at The Ovation – Avenue of the Arts. The check-in process was horrible and felt unsafe. Their guest portal was down during check-in and remained unavailable throughout my entire stay. The AI customer service is incredibly frustrating, especially when you need assistance from an actual person. I'm also concerned about being required to provide personal identification and a refundable security deposit when booking through Airbnb. I question how this information is handled and whether these requirements are properly disclosed. It's disappointing because I've enjoyed staying here in the past, but the lack of reliable customer service, technical issues, and security concerns have completely changed my opinion. Hospitality should make guests feel safe and welcomed, not frustrated and uncomfortable.”

“I had to call after my check In time to get my room number and it would be better if u could smoke or vape on rooftop I can understand not inside but the place is very nice”

“Host was terrible. I had an issue upon check in and didn't see an actual person until 10am the next morning. (1 hour before checkout) Don't get the bay windows it's not worth it to overlook an alleyway. Huge stain on the couch in 404. Strange smell. The AC barely worked. No body wash and a dirty bathroom. I asked host was there an iron on the property hours prior to check in, they insisted there was and there wasn't. This really ruined my outfit for my girlfriend's birthday dinner. Im local to the area and this was supposed to be a nice get away, but because of no one checking on basic amenities in the unit our trip was ruined. They offered a $50 credit on over a $300 one night stay. I'm not satisfied. Terrible communication. DON'T STAY HERE”

“The WiFi in our unit was unusable. There were stains on nearly every piece of furniture. The closet was really dusty and got our clothes dirty. The location is convenient and the communication is pretty consistent.”

“The unit was nice however the ac didn’t work and the bathroom could’ve been cleaned”