Haute Vacation Homes in Orlando, Florida

“Location was great, amenities like the in-unit laundry dryer was good. Unfortunately it was the small things like no drinking water in the building, no laundry detergent and only a soap bar for body soap that detracted from the overall experience. The lack of these basic amenities means that all guests would need to visit the grocery/convenience store during their stay. Also the automated messages were too frequent with many rules, check-out steps (and various threats of fee penalties) that made the overall communication experience superficial and insincere without actually being helpful.”

“The host did allow us a later checkout at 12 PM instead of 10 AM, which we appreciated. However, the overall experience was more difficult than expected. Communication often felt slow and reactive, and several issues arose during the stay, including a refrigerator that did not cool properly, unclean blankets with strong odors, and a bathroom exhaust fan that appeared not to function correctly. There was also ongoing back-and-forth regarding basic necessities such as toilet paper during a multi-day stay, which became unnecessarily frustrating. While I understand the concept of “starter supplies,” basic sanitary essentials should not become a debate between host and guest. The host did attempt to address some concerns, and I appreciate those efforts, but overall the experience lacked the level of preparedness, responsiveness, and hospitality I expected.”

“The room was clean, spacious, and comfortable for two people, and the location was convenient for quick access to Universal. If no issues arise during your stay, it can be a good place to stay. However, I can’t honestly leave a five-star review based on the communication and how concerns were handled. On the first night, a loud beeping noise went off in the bedroom every 15 minutes, making it difficult to sleep. We reported it the next morning and were told it would be addressed, but we received no updates. When the issue continued that evening, we reached out again and were advised to loosen the smoke detector ourselves, which felt inappropriate and did not fully solve the problem as the beeping continued, though a bit quieter. We also had inconsistent hot water and never received a response when we asked about it. In addition, guests cannot set the thermostat below 70, and without a bedroom fan, the room felt too warm several nights.”

“Único ponto positivo: fica perto dos parques da Universal. É só isso. O apartamento tem boa fotografia. Chegamos à noite e parecia razoável. No dia seguinte, a luz do sol revelou o que a escuridão escondia: sujeira por todo o chão. Varremos e passamos pano. Fizemos o que a limpeza contratada deveria ter feito. Ótimo começo de férias. O sofá-cama foi questionado antes mesmo de contratar, pois era essencial para acomodar eu, minha esposa e minha filha. Confirmaram. Chegamos e ele havia sido removido, anúncio havia sido atualizado e problema nosso. Resultado: três pessoas dormindo apertadas na mesma cama durante toda a estadia. Cuidado: nada do que está no anúncio no momento da reserva tem garantia alguma. O atendimento é impecável em mensagens automáticas. Na prática, inútil. Eles mesmos ofereceram checkout tardio. Quando precisamos, a concessão foi de 30 minutos. Trinta minutos. Nada resolvido, mas com muita simpatia automatizada. Localização boa. Todo o resto, uma decepção”

“The townhouse location is great. We had an issue the first night with the bed linens. Apparently they were washed, but had a lot of animals hair (cat/dog?) on all of them. I have to say Haute Vacation Home has reacted very quickly and changed all the bed linens. Everything else was great and we enjoyed our stay.”