Haute Vacation Homes

“Everything we needed was available, and the space was well kept and thoughtfully arranged. It felt quiet and safe, which made the stay even more enjoyable. The host was helpful and easy to communicate with, and check-in was smooth with no issues. Overall, it was a great experience and a solid choice for anyone looking for a comfortable place to stay. Would definitely come back again.”

“非常好的服务”

“The host did allow us a later checkout at 12 PM instead of 10 AM, which we appreciated. However, the overall experience was more difficult than expected. Communication often felt slow and reactive, and several issues arose during the stay, including a refrigerator that did not cool properly, unclean blankets with strong odors, and a bathroom exhaust fan that appeared not to function correctly. There was also ongoing back-and-forth regarding basic necessities such as toilet paper during a multi-day stay, which became unnecessarily frustrating. While I understand the concept of “starter supplies,” basic sanitary essentials should not become a debate between host and guest. The host did attempt to address some concerns, and I appreciate those efforts, but overall the experience lacked the level of preparedness, responsiveness, and hospitality I expected.”

“The room was clean, spacious, and comfortable for two people, and the location was convenient for quick access to Universal. If no issues arise during your stay, it can be a good place to stay. However, I can’t honestly leave a five-star review based on the communication and how concerns were handled. On the first night, a loud beeping noise went off in the bedroom every 15 minutes, making it difficult to sleep. We reported it the next morning and were told it would be addressed, but we received no updates. When the issue continued that evening, we reached out again and were advised to loosen the smoke detector ourselves, which felt inappropriate and did not fully solve the problem as the beeping continued, though a bit quieter. We also had inconsistent hot water and never received a response when we asked about it. In addition, guests cannot set the thermostat below 70, and without a bedroom fan, the room felt too warm several nights.”

“Único ponto positivo: fica perto dos parques da Universal. É só isso. O apartamento tem boa fotografia. Chegamos à noite e parecia razoável. No dia seguinte, a luz do sol revelou o que a escuridão escondia: sujeira por todo o chão. Varremos e passamos pano. Fizemos o que a limpeza contratada deveria ter feito. Ótimo começo de férias. O sofá-cama foi questionado antes mesmo de contratar, pois era essencial para acomodar eu, minha esposa e minha filha. Confirmaram. Chegamos e ele havia sido removido, anúncio havia sido atualizado e problema nosso. Resultado: três pessoas dormindo apertadas na mesma cama durante toda a estadia. Cuidado: nada do que está no anúncio no momento da reserva tem garantia alguma. O atendimento é impecável em mensagens automáticas. Na prática, inútil. Eles mesmos ofereceram checkout tardio. Quando precisamos, a concessão foi de 30 minutos. Trinta minutos. Nada resolvido, mas com muita simpatia automatizada. Localização boa. Todo o resto, uma decepção”

“Único porém: wi-fi fraquíssimo. De resto, tudo conforme o site e ótimo atendimento.”

“Unfortunately, this was not a good experience for us. I don’t recall the assistant’s name, but most of my communication was through someone assisting Atanisa, and the responses often came across as condescending rather than helpful. We also did not receive clear instructions on how to enter the community. Typically, check-in details and access codes are provided before arrival, but we had to follow up multiple times before finally receiving the information. Once we arrived, the condition of the property was very disappointing. There were only two pots and pans available, Cobb webs in the corners of the ceiling, the carpet and walls were dirty, the shower was unclean, one of the toilets was not functioning properly, and there were large stains on the couch. Overall, the property did not appear to be well maintained. Due to these issues, I ultimately requested to cancel the reservation and Airbnb approved it.”

“Trash left behind in the home, sewer water smell in the bathrooms, hard beds, microwave didn’t work and freezer issues, no callback from host and only communication via message which were delayed. Never again!”

“Upon arriving at the home, it took over 30 minutes just to get inside. Maintenance came to replace the keypad lock on the front door, but was unable to do so as the WiFi did not work, so they had to leave physical keys behind with us. Once we went inside, we immediately noticed a smell. Once we started assigning bedrooms, it only got worse. Hair in the beds, dried food in some of them. Stains on the bedding, dining room chairs, and walls. One of the bathrooms had brown stains on the walls in front of and besides the toilet.. one can only assume POOP. Kitchen cleanliness was subpar as the woodwork was covered in food. The pantry floors looked to not be mopped or swept. The back door was broken and didn't lock. The WiFi was inoperable. When presented with these issues, the host claimed we lied! We had to leave and book a different Airbnb for the rest of our trip. Would highly suggest avoiding this home!”

“We were extremely disappointed with our stay. Upon arrival, the home was not clean and did not match the standard shown in the listing photos. There were visible stains on the carpet, dirty surfaces, and overall the property did not feel properly prepared for guests, especially at this price point. What was most concerning is that after reviewing prior feedback, we noticed other guests had mentioned similar issues, which suggests this is not a one-off situation. We contacted the host immediately, but once we decided to leave due to the condition of the home, communication became limited and they refused to provide any refund. We ultimately had to work directly with Airbnb support to resolve the situation. To be clear, this was not about “personal preference”, this is about basic cleanliness and standard expectations when paying over $2,200 for a stay. Those expectations were not met. Based on this experience, we would not stay at this property again or book with Haute Vacation Home”