Yirental

“Dirty, smelled like smoke.”

“What we loved: We really enjoyed our stay and loved the Lakeview neighborhood. The location was great, and the home was a nice place to spend time with family. A few things to note: For guests traveling with someone who has mobility concerns, I’d recommend reviewing the layout carefully. My mother uses a cane, and the stairs were challenging for her. The walkway to the back of the home is also narrow, and with some of the exterior lights not working, it was quite dark at night. A little more lighting and additional accessibility details in the listing would be helpful for guests planning ahead. The walls are on the thinner side, so some activity from the front of the home can be heard in the back. The beds are quite firm, which may be a preference for some guests, but we personally found them a little difficult to get comfortable on. There were also quite a few fallen apples around the tree outside, so keeping that area cleared would be a nice touch and help keep the walkway safe.”

“This property has very clearly not been visited by the host themselves in months. A near total lack of kitchen amenities- inadequate coffee maker, no tea or coffee, barely enough silverware for 7 people. The dishwasher was falling out of the cabinet and was very hard to load or use. The property was nice and had plenty of space for alot of people, but it lacked any amount of human touch.”

“To say we were disappointed is an understatement. The home heat did not work. Jiaqi atempted to address the thermostat being "dead" but stopped responding to our qustions about how to resolve the issue. My family and I tried to fix the heat from 8 pm to 2am by getting a charger, to find out the thermostat was not the issue. The heat was completely disconnected. Ultimately we slept together to stay warm and woke up freezing 🥶 -The jacuzzi was inoperable, filthy and smelled of mold. -The kitchen had a bug infestation and we found large spiders all around the house and in the upstairs bedroom where my son wanted to sleep. -The sound of planes overhead was loud and consistent. -The floors are very thin, we heard the people downstairs party all night and repeatedly slam their front door. We rented this home for 5 nights and had to scramble last min to find another place for the remainder of our family vacation. This place was perfect online, but looks are deceiving.”

“The hot tub was dirty asf, it was all green and smelly. The lights didn’t work, we had random neighbors upstairs sharing the same house and the water barley drains in the bath tub and the water don’t even get that hot nor does it stay hot over all I would definitely never book with them again ever.”

“We didn't even stay at the accommodation. Giving straight 3 stars across the board because one of our travel party ended up in the hospital in a life-or-death situation and the hosts didn't think that was a good enough reason to offer a free cancellation. All good, I'm sure it was in the policy, but you know, people are people. You like to think that every once in a while a host might step outside the financial framework of their business and do good. Didn't happen here.”

“The only positive feature of this property is its high guest capacity. Our stay was deeply disappointing due to poor maintenance, lacking amenities, and rigid management. Key Issues Neglected Outdoors: The grill, sofas, and patio were dirty, and the backyard was filled with debris. Missing & Broken Essentials: The property lacked paper towels and bathroom door locks. The upper shower door was loose and is very hard to keep it close. Outdated Interiors: Inside features ancient appliances with unreadable labels, a failing thermostat, and cheap body wash. Inaccessible Amenities: Storage room accessories remained locked and couldn't provide the keys keep saying their team is working on it. Unflexible Hosting: The hosts enforce strict 4 PM check-in and 10 AM checkout times without utilizing that window for proper cleaning or upkeep. Future guests should expect bare-minimum effort and zero hospitality.”

“This was truly the worst air bnb experience I’ve ever had. This place has not been kept up properly at all. Aside from not being able to get into the place until almost 5pm when checkin was 4pm, because the cleaning staff were still there.. there were numerous things wrong. One of the beds was broken, the couch is broken, everything looks dirty, the floors are cracked, the carpet is super stiff in places making it feel dirty, the shower wouldn’t turn off - had to contact the host to jerry-rig it to get it off, there are missing screens not allowing us to open the windows - which was very much needed since there is no AC, some of the blinds wouldn’t shut, the smoke detectors were all all disconnected, the dining room chairs were all cracked/broken/missing screws/wobbly. It really was all that bad. The host was informed of all of this and said they would “let their team know”. While we did get a partial refund, our stay was absolutely miserable. Beware, I wouldn’t stay here again.”

“This is my first time actually renting an AIRBNB for my family. Usually my friends or other family members would do the reservation. This unit needs maintenance. The Wifi kept disconnecting like a few times a day for no reason. The plumbing on this unit is also not good. The toilets could barely flush and you will have to wait a long time to get the tank refilled and then flush again. While we were there apparently cleaners came and took one of our shoes. Mind you this is our last 2 days in the unit. We told the host right away, and she found out that her cleaners took our pair of shoes. She said it wasn’t possible for the cleaners to give the shoes back to us in time before our flight and that she opted to offer us shipping. So I sent our address to her and suddenly tells me we have to pay for Handling and Shipping. I reluctantly told her that we are not paying anything as her cleaners made the mistake from the time of this review she still has not resolved this matter.”

“Potential to be nice if host/owner cared about maintenance and deep cleaning. We had a terrible experience here - I had a whole page written with ten bullet points of what went wrong and it won’t fit within Airbnb’s 1000 character review limit. It wasn’t ready at checkin as no cleaning had been done. After a 4+ hour delay we did end up checking in but really regret it. Very dirty even after (quick) turnover cleaning, although bathrooms and kitchen surfaces were decent. Very run down. Host sent a lot of empathetic messages but with little action. We were furnished with 4 forks for a party of 5 and had to find enough towels in the dryer in the garage. Lack of screens on windows and no AC made for very poor ventilation. Swollen/buckled wood flooring in living room a definite tripping hazard and eyesore. Vomit or other gross substance on deck immediately outside of master BR sliding door. Broken coffee maker and TV with no channels to watch. I'll avoid property AND host!!!”