Welgo

“My children and I were without water for over 5 hours on Saturday. I Contacted the host and he was to look into it, said he would get back to me, he never did till I reached out to him again and at that time he did not answer and I had to leave a voicemail. Once the water came back on, at 11:00 PM, the water again stopped the next morning at 830 am when we were trying to get ready, pack and leave. I called the host and he did not answer again .. and hour later he finally contact me back and said he would give us a 2 hour later checkout time … we were already packed and out of town by that point. I informed him the house needs some attention, especially the water issue, cracks in the floors and a pile of what looked like insulation by the back part of the house. I understand he had no control over the water but I was disappointed in the lack of communication on his part and the only thing he offered was a 2 hour extension on our check out AFTER our 10:00 checkout to time had passed.”

“An unhelpul AI was the line of communication with me- I sent on the chat that they left trashbags in the firepit (which can bring annimals at night), the AI acklowledged it (sending heart emojis even) but did not send anyone to collect the trash for a whole week. Everyday new grasshoppers would appear in the kitchen (and yes, doors, windows etc were closed), not very good for hygiene. Everything seemed meticously measured for with 1 use only (1 load of laundry, 1/5 of olive oil, 1/4 of dish soap, coffee for 1 day, etc).. very different from most airbnbs I stayed.. I guess that's what happens when business are managing Airbnbs.. the place is very close to the part of the university that I needed to go, so it was convinient. The apt is well maintained, looks nice and has a lot of place (to chill and work). No street lights at night on the neighborhood. If they improve their responsiveness and figure out the grasshoppers, its a good place.”

“Clean well kept apartment. I am upset that when I initially booked and paid for three adults and two small dogs, welgo then pulled some b.s. and made me re confirm the amount of dogs then gouged me another 50 dollars literally the day before check in which is a real chicken shit move. Will never book with them or anything associated with them and by them I mean welgo.”

“Be prepared the space is a lot smaller than it seems, overall clean, but did notice some stains in the sheets and some hair in linen/bathroom. For the price, I think a hotel room would be similar in space, without as many regulations (having any guests in our place after 10pm would require 25$ per person in a place that advertises the night life of Tucson). Also other guests will be booked and the house does a share a common lobby with rooms, check in first or you'll lose the only parking spot available! A big plus is the kitchen! Very quaint overall, and well furnished/decorated. 5 minute walk away from some of the cooler clubs in Tucson, huge plus. Owners did seem like part of a larger company as all responses felt very formal and impersonal (did not like the automated computer messaging). Enjoyed our stay overall, great spot if you plan on spending minimal time inside the room.”

“Location was good, photos were deceiving though. We only had one roll of toilet paper and had to wait 3.5 hours before getting some dropped off from our host. Beds and couches were uncomfortable. When removing linens per checkout instructions we noticed there was a huge pee stain on one of the beds. Along with this, a lot of the kitchenware was broken, including the microwave. This place surely needs maintenance and a deep clean. It was very dusty, and the only toilet flooded the last morning we were there… we made it work for the weekend but it could have been a much better experience if the house was cleaner, maintained and more comfortable”

“extremely unsatisfied with this. Will not rent again”

“We arrived to trash, including dirty diapers, spread throughout the driveway attracting a flock of birds. We had to clean it ourselves. The games in the photos were not there including cornhole, a putting green and a ping pong table. The patio tables and chairs were dirty/dusty and there was a foul smell inside and out. I have been waiting almost a week to hear back from management and was told the people before me destroyed the missing items. I would never recommend this property or this management company and I hope the air bnb team do something about the situation.”

“The place was dirty, the lock didn’t work, the heater didn’t work. We were locked out for an hour and had to retrieve the key ourselves in a dark area to get into the house”

“I would not stay here. We checked in and opened the door to a house full of leaking trash bags, 7-8 bags of linens and random cleaning by supplies spread around, it was alarming. We immediately went to a hotel instead then the host accused us that we knew there would be trash left behind. It was spooky”

“Although the place seemed great, there was very obviously a lack of thoroughness when it came to the management of the space. We arrived later than the check-in time, and upon using the bathroom we discovered a dead mouse in the toilet. When we contacted the number provided to us, it took them an entire hour to come retrieve it. No apology given by them, just a simple, “Welcome to the mountains!” We tried to look for gloves and anything useable to get it ourselves, and that’s when we noticed the first aid kit provided was empty save for a few bandages and ointment. And if we wanted to wash our hands in the kitchen, it was difficult as there was no nozzle for the soap dispenser. They gave us a giant bottle of dish soap to compensate… The bathroom consisted of watered down hand soap and watered down conditioner. The bed sheets were obviously never cleaned after the previous guests, as we found hair all over the sheets. I was told I’d have a talk with management, they never contacted me.”