Vacay Away

“We chose this Airbnb despite the negative reviews and regret that decision. The property was filthy. We found dead bugs on the comforter in the bedroom, inside cabinets, and live bugs throughout the house. It was far beyond what anyone should expect, even for a riverfront property. In fact, several of the same bugs ended up in our luggage & were discovered after we returned home. The house showed obvious signs of neglect. There were cobwebs on the ceilings filled with dead insects, mold in the bathroom, dirty walls, and cabinets that had clearly not been cleaned. Many of the dishes were dirty. The yard was covered with ant hills, making it unpleasant to use, and the volleyball court was essentially unusable. What’s most frustrating is that many of these issues were mentioned in reviews. Based on the hosts’ responses, we believed the problems had been addressed. They had not. The condition of the property was so poor that we chose to leave a day early rather than continue our stay.”

“Excellent location , kids enjoyed a lot”

“"Brian and Sara" do not exist. This place is the very worst of AIRBNB, a giant equity-based chain buying up and renting properties at way-above-market rate. They wouldn't communicate with me at all.”

“Wonderful experience, family had a great time..”

“The shower only ran scalding or cold; toilet handle incredibly hard to flush. Items listed as provided were not included such as toiletries, hairdryer, extra blankets. I’ve never stayed at the Airbnb before where there weren’t little extras like coffee for the coffee maker to make the stay welcoming. The place was very bare bones and not worth what I paid for. I would’ve been better off staying at a motel. I was there for a working event and the things that I needed to make my stay comfortable (or just standard) were not provided. I would not have stayed here otherwise. The listing was not accurate.”

“Very frustrating entry - door lock does not latch cleanly so does not open with correct code. Need maintenance. Bathroom doors does not latch. Mattress uncomfortable Trash location was wrong address. Terrible miss. Took us 40 mins to figure that out on our own.”

“At check in we were initially very pleased with the house. However, as we got settled, we started to notice little things that caused me to give this house a 3 star. First, this does not look like a new build. Doors are cracked/to where you can see light coming through… not something you would expect with a newly built house. One of the bathrooms did not have a shower rod or curtain. Which we eventually found on the floor of a utility closet. The host did offer to have someone come out to install it but my husband felt it was something he could do. When he attempted to install, he realized it was broken. I found this to be annoying simply because if the house is cleaned and prepared before each guest, this should have been identified. The dishwasher stopped working after one use and started making a beeping sound and eventually shut down completely. Additionally, the kitchen cabinets were sticky. The popcorn machine and grill were very dirty and had to be cleaned before using.”

“We had major issues with the water with temperature and smell. We rented the house for 3 nights and didn’t have hot water any during our trip. The water smelt like rotten eggs/sulfur. With the temperatures so low, the owners left the water trickling to avoid pipes freezing and ask we do the same so as soon as we walked into the house it smelt terrible. We reached out to the owner about the smell and not having hot water. A plumber came out twice the next day and informed us they had just replaced a piece on the heater a few days prior to us coming and told the owner they needed to replace the hot water heater. The house should not have been available to rent with no hot water and the temperatures being below freezing. We paid entirely too much for the house to not have hot water and not be able to cook with the water all weekend. We reached out to the owner twice to ask for some of our money and never got a response. We had to go through Airbnb to get any money back. Would not recommen”

“Extremely disappointing stay. A winter storm was coming through during our visit, and the hosts were completely unaccommodating and showed no concern for guest safety. It was clear they cared more about receiving payment than the well-being of their guests. The cleanliness was unacceptable. We found animal feces under a bed and in one of the bathrooms, which is completely unsanitary and shocking for a rental property as they claim to throughly clean the property between stays. Several basic amenities that were listed as provided were missing, including paper towels, dish soap, laundry detergent, and kitchen scissors. These are essential items and should not be something guests have to purchase themselves. The home also advertises fireplaces, yet there was no lighter anywhere in the house, making them unusable. Overall, this property was poorly maintained, poorly stocked, and badly managed. I would not recommend staying here, especially during winter conditions.”

“WORST TRIP EVER! Beautiful home in great location however Main door was not locking and Jacuzzi was not working. Felt unsafe due to not having a lock on the door we couldn’t all leave the house at the same time due to our belongings being left behind unattended in a house with no lock. Contact host for both of this issues she did not reply at all. Had to contact Airbnb customer service to get a response. I don’t understand why people don’t inspect the home and amenities before renting the house and listing fake amenities that don’t exist once you get to the house! Home could have a lot of potential if host would be more considerate with making sure everything is working and functioning correctly before new guest check in!”