Stay Local Austin

“It was a cute house right next to a lot of great restaurants and the hosts were very helpful. The walk to Zilker takes about 30-35 minutes. After the festival it was a bit sketchy as the road doesn’t have a sidewalk. I wish the kitchen had been better outfitted. A house that easily sleeps 6 should have more than three mugs and wine glasses.”

“It was fine for the most part. Hard to get in as the lock didn’t work and had to wait for them to answer”

“The host canceled on me a couple hours before check-in because the local storm revealed a leak in the kitchen. It was a hassle to get a refund. The host or company or chat bot shared in messages that Airbnb was to blame. The company refunded me 2/3 of what I'd paid and messaged me that there were no more funds to provide me. This is on a rental that the host canceled. It took two weeks and about 2 hours in call time and messages to secure the full refund. Super sketch.”

“Todo muy bien solo el sábado y domingo le mandé varios mensajes para ver si podía ser el check out más tarde el domingo, ya que fuimos por un torneo de travel baseball y el Domingo jugábamos más tarde y me dejaba en visto nunca me respondió pero el domingo le escribí que ya había echo el check out a la hora que decía y rápido respondió. Todo bien pero la comunicación no es muy buena”

“The location is definitely the biggest positive. It’s prime real estate and very convenient, which was a major reason I chose this property. The space has potential and could be a great option for an extended stay. Unfortunately, my 14-day stay was mixed. The WiFi was unreliable for most of my stay. While I was told the service showed adequate speeds on their end, that didn’t match my actual experience. For an extended stay, dependable WiFi is an important basic amenity. The washing machine also broke twice. I was asked to troubleshoot it myself, including accessing the breaker panel and resetting switches. I understand things break, but guests shouldn’t be expected to troubleshoot or repair appliances. I appreciated the team’s communication, but the issues continued for too long and the support felt limited. Given the length and price of the stay, I expected more reliable amenities and a smoother experience. The location is excellent, but these issues significantly impacted my stay.”

“will be sending a private message and photo's”

“1. The door to the large bathroom at the end of the hall did not shut close so this was not really usable due to the fact of no privacy! 2. The yard was not maintained and did not look proper for the stay. Weeds everywhere, and not professional looking. 3. The pool is not up to code. When we arrived the waters visibility was horrible, we could not see past out waist. The pool pump broke while we were there, as the maintenance guy you called out to fix the issue was shocked due to the electrical not being grounded correctly into the ground or at the point of the house. (This is a huge safety hazard and could potentially kill someone) 4. There were boards with nails left out in the yard by the pool. One of the guest stepped on this and it went through their shoe..! 5. The balcony door knob is not screwed in all the way correctly and could easily lock someone on the balcony if it fell off. 6. There were wasp nest everywhere 7. There are plugs in the house that are sticking out.”

“Very disappointing experience with Stay Local Austin. We originally booked a different house for our 12-person bachelorette because it had a pool and slept 12. After many unanswered Airbnb messages before the trip, I finally reached someone who confirmed our 3:00 p.m. early check-in. Then at 2:33 p.m., just 27 minutes before arrival, they canceled because of a pest issue. Five girls were already at the house, and the visible ant infestation made it hard to believe this wasn't discovered sooner. The replacement house (this listing) had no pool, slept only 11, and also had ants. I had to make multiple calls just to receive a partial discount and was never connected to a manager. The automated messages never mentioned that guests must haul their trash several minutes away in their own vehicle. Overall, this felt like dealing with a large, unresponsive property management company instead of a host, and experiences like this are exactly why so many people are becoming frustrated with Airbnb”

“The home itself is absolutely beautiful, and the views made our stay very enjoyable. It’s a lovely property with a lot of potential. Unfortunately, our experience was impacted by several significant maintenance issues. We notified the host as soon as we arrived that the front gate was broken, but we never received a response regarding that issue or any acknowledgment of our concerns throughout our stay. In addition, two bathrooms had no hot water, multiple amenities were either not working or stopped working during our visit, and we experienced an appliance issue serious enough that we had to contact emergency support. I truly hope these issues are addressed because this home could provide an amazing experience. With better maintenance and more responsive communication.”

“This place was horrible. The pictures make it look totally different. There is a big ant infestation. The furniture is not cleaned. There was no hot water in any of the bathrooms in the main house and the showers completely stopped working. Then we had a power issue on the last full day and had to figure it out ourselves. The Jacuzzi did not work. There was a bad sewer smell coming from under the house the entire time. The host did not respond to us and AirBnB support is slow to respond. This house is not worth what they are asking for.”