Stay Jacob
4.65Visit website
Stay Jacob's guest rating of 4.65 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.
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Recent guest reviews
·Laresa·May 2026·Cleveland, Ohio
“Lots of house rules but the house had dirty dishes in the drawers and things were not as clean as they should have been. The house also had a stale smell to it. All of this was brought to the attention of the host and while an apology was given, nothing was ever done to correct any of these issues. I hope these issue are corrected for the next guest.”airbnb
·Lex·April 2026·Cleveland, Ohio
“The house was really nice but there is no privacy he said there was no smoking im the home so we went outside he was watching on the camera porch he came at 1am inn morning said it was to many people it was 1 person more he kick me out and said we had 5 min to leave or he was calling the police no damages was done to the house. It was clean dishes was washed fridge was cleaned out and he was so rude.”airbnb
·Jasmine·April 2026·Cleveland, Ohio
“The main issues were dirty dishes put away, and lack of cleaning supplies. Other than that everything else was okay”airbnb
·Mya·April 2026·Cleveland, Ohio
“Our group unfortunately did not have a good experience at this property. The home did not match the way it was presented in the listing. The photos make the space appear much cleaner and better maintained than it actually is. When we arrived, there were noticeable stains on both the carpet and the sofa, and the overall cleanliness of the home was concerning. The listing also states that the home is a single-level property with no stairs, but that was not accurate. There is a basement and an attic area that were not mentioned anywhere in the listing description. The layout of the house felt very different from what was presented online. When we tried to communicate our concerns, the host was rude at times and not very understanding about why our group felt uncomfortable staying there. The host eventually provided us with a different accommodation, which we appreciated, but it came only after a lot of stress, back-and-forth communication, and hassle late at night after a long drive.”airbnb
·Robert·March 2026·Lakewood, Ohio
“I just would have expected a much cleaner environment I complained about it and I did end up cleaning it on my own and at least I thought maybe she would refund for a little bit of the inconvenience they didn't have mops they didn't have rags they didn't have anything to even vacuum with just most places have it in case you know you spill something you can keep it clean they're not considerate in a lot of ways and I'm definitely not going to be staying with them next time”airbnb
·Justo·March 2026·Polk County, Florida
“I'm writing this because it's the best way to leave our message so future clients don't encounter our bad experience. These days, the economy is tough, making it difficult to plan a vacation away from home with your children. But you always save up for them and make it happen. So, you focus on finding a cozy place, since we're talking about Orlando, Florida, where the house has a private pool with a heater and a good grill, since we love being outdoors. I should mention that this service is extra after you pay the lodging fee. The pool heater costs $50 a day, and you have to buy the gas for the grill yourself, but you also have to pay an extra $40 for cleaning the BBQ. We had it cleaned, and they returned it dirty, and the pool heater didn't work. My youngest son was very sad about his vacation because we couldn't use the pool since it never heated up. The owner sends photos, deceiving the client with a supposed app from his cell phone, claiming the heater is in optimal condition, but”airbnb
·ᗰiᑎᗩ·February 2026·Cleveland, Ohio
“The Airbnb setup was nice, but it wasn’t very clean. Make sure you bring house shoes. There was no body wash, so I had to use shampoo to wash up. I’d also recommend bringing your own towels.”airbnb
·Riley·January 2026·Cleveland, Ohio
“The location is excellent very close to downtown Cleveland and the airport. Check-in was easy, though the doors were a bit difficult to open. While the home looked nice at first, cleanliness was a major issue. The pots and pans were dirty and appeared to have been put away unwashed, even after the dishwasher. The carpets and bathroom rugs were extremely dirty, and under the couch had not been cleaned in a long time. I did not feel comfortable sitting on the couch without laying a blanket down first. The beds were comfortable, but the house overall was not clean. Additionally, the driveway and stairs were fully covered in snow and ice upon arrival, and snow removal had to be requested. The cleaners need to do a much deeper and more thorough job for this property to meet expectations. This property has strong potential, but cleanliness and maintenance issues need immediate attention to meet basic hosting standards.”airbnb
·Michael·January 2026·Cleveland, Ohio
“Do not stay here. Be warned. The place was filthy, someone else’s underwear and pants in a drawer, missing shower curtain shoved behind the door, non swept floors for a very long time, someone else’s used teeth flossers on the floor, cigarette butts, medicine vials, trash, poop on a cabinet drawer, stains all over the walls, broken decor, dirty dishes put back in the cabinets. Among other things. Will never stay here again and you shouldn’t either. It’s unsafe for children”airbnb
·Brandon·January 2026·Lakewood, Ohio
“It is not in a bad location, however they did not clean there was trash under the bed in the room I stay in there was a used glass under the bed in my aunts room the bathroom ceiling leaked there was hair in the bathroom and there was trash in the living room behind the couch. I have photos from immediately after I checked in to confirm what I am saying.”airbnb