Scoast Vacation

“The place was nice but it had an old smell like it hadn't been used in a while. My main issue was not being able to use the kitchen sink. It had a chunk of pipe missing under the sink with a large bucket already full of water and since the pipe was missing that also ment the dishwasher did not work. When I opened it it had a mildew odor and stagnant water left in the bottom. The host always responded but we kept getting the run around and they never came to fix it. We were also supposed to get parking passes that we never got”

“DO NOT STAY HERE!!! We had to leave before spending one night due to finding bugs in one of the beds. It was uncertain if they were bed bugs vs carpet beetles but concerning nonetheless and we left the property immediately. Otherwise, the house is NOT well maintained. There are visible stains on the walls, carpets, furniture, and duvets. There were bugs smashed on the walls when we arrived and we killed several others in our short time there. I wish I could include pictures. I had to get Airbnb customer service involved to have a full refund issued for our stay. We were traveling for a friend’s wedding and the bride was supposed to stay in the house the night before her wedding but we had to make alternate plans. The place is managed by a sketchy management company with 100+ properties across the US and a very obviously fake AI profile pic. The whole experience has left me so disheartened with Airbnb as a whole and I am unlikely to stay in one ever again.”

“We were very disappointed with this stay and ultimately relocated with Airbnb’s assistance. Shortly after arrival, we found multiple issues including stained bedding, damaged refrigerator components, pool maintenance concerns, and amenities that were not available as expected, including a missing game console and only one bike initially. Our biggest concern was a fully submerged opening where the pool light belonged, and we chose not to use the pool until we received clarification. The management company eventually addressed some issues, but much of our first day was spent dealing with problems instead of enjoying our vacation. Most upsetting, about 10 minutes after Airbnb began helping us relocate, the owners arrived, pounded on the door, yelled at us, and called us names. We felt unsafe, and our autistic son was terrified. We left as quickly as possible. We would not stay here again.”

“Absolutely ridiculous and disgusting. I fought ants the whole entire stay. I had to buy my own pots and pans to make food. Stains all over the walls and burn marks in the rug. There were dogs that were running around with no leash chasing us into the house. Cars running around the block multiple times reviving their engines. A couple was fighting and their child was bawling at 1 am. The towels already had stains on them. The living room window was cracked. There was trash in the yard and the yard needed mowed. I would never recommend anyone staying here. The owner was not helpful at all.”

“Not enough towels Dirty pool Nasty shower Broken bed frame No paper towels Not enough trash bags”

“My stay wasn’t pleasant at all the shower wasn’t working at all on the second floor. The shower in the master bedroom didn’t have cold water it was too hot to even take a shower the sinks in the master bedroom wasn’t getting hot water they sent Maintenance out to repair that but didn’t fix the rest of the stuff the washing machine was rusty and had a foul odor also the shower heads where dusty and dirty in the master bedroom this is so unfair to me because I paid so much for this townhouse this place needs to be maintenance and clean properly I wouldn’t want anyone else to experience what I went through this weekend”

“They tried to get us to use someone else’s kayaks after acting like they had their own on site. We were chased down by their neighbors to tell us they were full of it and you couldn’t do that and that they are known for “selling” the place and that as businessmen, they “get it” but that it also wasn’t right.”

“The AC unit that cooled the living room/kitchen area was broken. It was extremely hot our entire stay. I notified Scoast and they sent an HVAC tech out who determined a motor was bad and he was unsure he had one. I relayed that to Scoast and they did not follow back up with me on a solution. They said they would update us but did not until I reached back out. There was also a box fan in the room which led me to believe they knew of the issue prior to our stay. They offered no resolution or restitution for the inconvenience. When we would eat breakfast and lunch in the room 4 people had to eat in the bedroom due to it being so hot in the other areas. They decided my inconvenience was only worth a $99 refund! Airbnb was awesome through this process and refunded me an additional $200. DO NOT STAY HERE!”

“Our family's stay was extremely disappointing. The home was not clean when we arrived and appeared lived in. There were bugs on the beds, dirty floors and walls, and filthy pots and pans, making the kitchen unsafe to use. We booked this home for the pool, but it was so dirty it was unusable. We were promised cleaners and supplies, but no one ever came. Instead, I spent nearly two days and my own money buying bedding and cleaning supplies and cleaning the home so it would be sanitary for my family. We also had to spend extra money eating out because we couldn't safely cook. We lost valuable vacation time and incurred unnecessary expenses because the property was not as advertised. I documented everything with photos, videos, and receipts. Unfortunately, I cannot recommend this property based on our experience. We were miserable for 4 days!!! They did refund the cleaning fee that is for after we leave so this was really no compensation for my family. Please Beware of this property.”

“Very hard to find & get into. Weird & inconvenient rules for getting into the gate. We ended up having to contact support because there was a really bad sewer smell. We did not end up staying the night.”