Ryson Vacation Rentals

“No TP in one bathroom, 3 guests and 2 full size towels and 1 hand towel. toilet had stain ring in it, was gross. water had yellow tint, don't know if that's the area or what. shower water smelled like rust. pictures made the place look big, it was not. it worked out for the quick weekend but they definitely need to do some better maintenance and not just slap bandaid on things. We tried to check in early and we even willing to pay it $100 for 2 hours early or $50 for 1 hour early but they said it wasn't finished being cleaned but we never saw a car there cleaning nor did the place looked clean when we finally checked in at normal time. Overall it worked for a quick weekend away but really felt catfished with the pictures versus reality.”

“Upon entering there were numerous flies; roughly 30-40 full size flies. Stains on the floors and walls. Fire ants throughout the house. Multiple beds had dog hair or fresh stains. And what appeared to be bodily hair under the covers. It took my family from checkin untill about 9 pm to get the house in a decent condition. Your team was contacted multiple times via texts and phone call. Pictures were sent with the only response that you will “investigate”. The best your team could do was send someone 24 hrs later with a bottle of raid and fly swatters which should be an embarrassment to your standards. A cleaning team never came in. Our plan was to grill Thursday night for dinner but the “accessible” garage door was too corroded for the key to work, I notified your rep and was told they would try to get someone out, again nobody showed up. My wife and 3 year old were bit multiple times by fire ants in the bed.”

“It IS on top of a church & that should be at the top of the listing & not hidden at the bottom. They should ALSO mention that the "pool" has to be paid for.”

“The place is beautiful I love the bookshelves and the location the view of the oceans was immaculate.The house itself is pretty well stocked with kitchen items but we for the life of us could not find the overhead lights and when we asked were they were there was crickets from the hosts so we had to make due with the lights we did find since it gets really dark out there. We were told someone would come by to help with issues we had during the stay and no one came. But my main issue was that all the mattresses in every single room was extremely uncomfortable.I loved the place but just for the fact that we could not get restful sleep with the uncomfortable mattresses it really was a let down when you pay loads of money for a weekend get away you expect for the mattress to at least be comfortable. I would hope this place would really invest in better mattresses I would love to go back if they did. It would make the stay so much more elevated and I would definitely give a higher rating.”

“I wanted to leave an honest review for future guests. Our stay had several unexpected restrictions that significantly impacted our experience. Because it was prom weekend, there was an off-site pre-check-in at a separate location before we could even access the property, along with heavy monitoring during the stay. While I understand owners may want extra precautions during high-traffic weekends, this level of oversight felt excessive and created an uncomfortable atmosphere. One of the biggest frustrations was learning only after booking and payment that boats and trailers were not allowed. We specifically planned our Galveston trip with boating in mind, so finding this out afterward was disappointing. In a location like Galveston, that type of restriction should be made very clear before payment, not after. They did allow my kayak, which I appreciated, but the overall volume of rules and limitations was far beyond what we’ve experienced with other rentals. The property itself was ok”

“Overall, the house was in a good location….. but we didn’t have hot water for almost the first 24 hrs, the bed broke when we set a small carry-on on it, their was a broken cabinet, the trash was full, there were nats and flys in the house, and the management team was slow to communicate. The issue with the water and bed was fixed, but we paid a lot for a house that had some issues. We still had a lot of fun and the beach access was great!”

“The house was run down and required painting. We had to pull out the humidifiers because the AC unit was either turned off or not adequate before we got there. The deck has a rotting board. The entry area and stairs smell like mildew.”

“BE PREPARED TO PAY EXTRA FEES THAT ARE NOT ON THE AIRBNB POST! $40 PLUS $40 FOR ADDITONAL VECHILES. I WOULD NOT STAY HERE AGAIN AFTER THE HASSEL WE HAD AND THE FRONT DESK WAS RUDE. NEVER IN MY LIFE HAVE HAD A PROBLEM WITH ANY OTHER AIRBNB.”

“Unfortunately, there were mice inside the unit. We did eventually receive some compensation, but had to go through Airbnb to get a more favorable refund. Personally would not book here again; however the condo itself was nice.”

“Location of place was great being 2nd Row from the beach. House itself was very nice and decorated cute and beachy. However, when we arrived the lights in the kitchen and living room downstairs did not work at all. The coffee pot did not work either. We immediately contacted Ryson and they said they would let management know and someone should be out shortly to fix the problem. Needless to say we got that response every time we contacted them on the status of someone coming to fix the issues. We stayed there for 3 nights with no working lights in the kitchen or living except for 1 lamp that we kept dragging from room to room in order to have light at night time. It was very inconvenient. No one ever called us or showed up the entire time. I felt like we were dismissed and were just left to deal with it. I know it was Easter weekend but the issue could have been addressed Friday or Saturday. We haven’t received any discount or partial refund for our troubles either to date.”