Roelens Vacations

“The villa was clean, the king size bed was comfortable. The location is great- just a short walk to the beach. There were plenty of bath towels and 4 beach towels. There is no laundry available. There was no dishwasher either. All things considered it was a nice stay. However, there was one thing that we reached out about and never got any communication back. The first time we took a shower the water was not draining at all. By the time I finished my shower I was standing in 3-4 inches of water. My husband used the plastic bathroom trash can to get the water out of the shower so he could take one. We did that on two occasions in our 3 day stay. A reply about the standing water in the shower would have been greatly appreciated. Communication was great up until we had a problem.”

“Beautiful, newly renovated unit steps from the beach, you will absolutely love staying here. Total Rating (5 Stars for the Unit / 1 Star for Management) Roelens doesn’t even give basic information well, here is what you actually need to know: Parking: Both the automated check-in message and the in-unit binder warn that cars without a parking pass will be towed. I had to waste my vacation time going to the front office to find out "that was last year's policy, we don’t do that anymore." FYI, this unit also shares tandem parking with next-door unit, not a dedicated spot. -Keypad is broken: Annoying to use physical keys -Basic supplies: The unit doesn’t provide a beach umbrella (a standard amenity for a Florida summer rental). Listing says no essentials: FYI there is a starter pack. -Where to put Trash: Turns out there is a buried garbage can outside kitchen door. All you see is the round metal lid on the ground. All simple stuff once you know, but management provides zero guidance.”

“We specifically filtered for **ENTIRE HOMES** because privacy was our top priority. This property was advertised on Airbnb as an **ENTIRE HOME**, **PRIVATE PARADISE**, and *PRIVATE RETREAT*, but after arriving we discovered it was actually the *UPPER UNIT ONLY* with a *SHARED POOL* shared with the downstairs tenant. On the Airbnb mobile app, this disclosure appeared only after *Show more* , by contrast, the host's website and the corresponding VRBO listing immediately disclose *Upper unit only – Shared pool with downstairs tenant* and describe it as a *private slice of paradise*. Had Airbnb presented the property that way, we would not have booked it. The property also appeared more run-down than the photos suggested, the pool was much smaller and dirty, there was construction behind it, constant traffic noise from Estero Blvd, loud shared laundry at night, and the bathrooms needed maintenance. We contacted Airbnb immediately but lost much of our vacation waiting for a resolution.”

“Besides the view and the house which is the only thing that saved this house from a 1 star. The pool was at 89 degrees while outside temperature was 90. No human being with a small brain would get in that pool nor think that the temperature is at a “good” degree. Maybe at night, it not at 1pm while it’s 90 degrees outside. The hose was super unhelpful, we were locked out of their WiFi the last 2 nights and didn’t even bother saying anything.. i gave them permission to communicate with my son because i suffer from the heart, his name is Kevin Pizzolo who has over 20 reservations with Airbnb! Worse experience ever”

“Place and location are fabulous but needed more on sight supplies, no dish soap, one garbage bag, no recycle though it mentioned it”

“I just want to say I booked this Airbnb for about a week and I had to cancel it due to a unforeseen emergency with my kid and I asked for a refund and they denied me. They denied me a partial refund I never made it and I cancelled two days into the week. They had enough time to rebook and the days I held it I accepted that I wouldn't get that money back for it. And they still denied me! Policy or not some consideration would have been nice.”

“Upon arrival, the home was in unacceptable condition—stained and soiled bedding, hair and debris throughout, unsanitary kitchen drawers/cabinets, mold & mouse droppings. We reported this immediately but received no assistance the first night. The following day, a cleaning crew finally arrived but we spent hours cleaning ourselves, losing a full day of our vacation. The oven did not work from arrival until it was finally replaced seven days later, leaving us without a key amenity for most of our stay and forcing us to purchase our own cooking equipment. When it was replaced, parts and screws were left on the floor & the old oven remained in the yard. Combined with broken items, rusted furniture, and low-quality, mismatched linens & equipment, the home fell far below expectations for a $4,600 rental. Nine service providers were in and out thru our stay. The property itself was beautiful, but the condition of the home & lack of timely resolution made for a very disappointing stay.”

“The location was nice, we were a quick walk to the beach and the wagon/bikes/beach chairs were amazing to have available to use whenever. There were pleanty of towels/linens/blankets. The kitchen was amazing, the bedrooms were spacious and the main living room was nice. Also, having a washer and dryer was wonderful! However, the porch daybed had a weird mattress and the fans right by the bed didn't work, we ended up moving our daughter to the 2nd living room that had couch that converted into a bed. Also, the pool area needed attention, there were cobwebs/debris all over, the screen enclosure was broken, and within a couple days the pool had algae which wasn't cleaned until the pool maintenance came late in our stay. The kayaks looked like they hadn't been used in a while and the hammock was dirty and not usable. For our first time chosing a location in a place we had never been, it was fine, but it just wasn't exactly what we expected based on the description and photos.”

“This rental is a catfish. This house is infested with huge cockroaches. We told management about it and they allegedly ordered pest control, which never showed. Management stopped communicating about it. The house is filthy. Crumbs and dust under every bed, in cracks of the couch. Low budget bedding. Low budget kitchen utensils, cookware. There is exposed wires on the front patio. There are exposed wire near the swimming pool. My son stepped on a reverse screw poking through the concrete near the pool. The pool table room is too small to actually use the pool table, but that’s ok because the pool table is broken. The bed in the second room is broken (slates). After booking management hounded us with messages, to include attempting to garner a pet fee despite “all fees and taxes being included. My wife stubbed her toe in the broken concrete near the pool. This house is a low end rental. All furniture is hand me down, repainted, chipping, etc. Overall a very bad experience, *ROACHES!!!*”

“The “heated “ pool was 76degrees when we arrived.. Manager claimed it was working and gave us the runaround all week. Had me try to fix it. Never had the pool service come even though we told them when we got there it wasn’t working. Never addressed it and literally still haven’t responded to the concerns despite multiple texts and calls to the manager and to the office and the supervisor.”