Premier Island Management Group

“We planned on cooking breakfast for 2 mornings, but the 2 large front burners on the stove did not work. The 2 small ones in the rear did work, but they were not large enough to cook breakfast for 5 people so we ended up eating out. Also, on Friday night the condo became warm. We thought it might get better but it got warmer throughout the day on Saturday. After doing some investigation, we determined that the evaporator coil on the ac was frozen. To be clear, we did not set the thermostat below 70 degrees. You could see that little maintenance had been done on the ac. The coils and filter were dirty and this restricted the air flow causing it to ice up. The landlord was responsive and did send out maintenance around 7 that evening. I dont see that they did any cleaning to the unit. I believe it started working again because we shut it off to allow it to defrost. I appreciate their response, but we were without sufficient cooling for part of Friday night and Saturday.”

“My family and I enjoyed our stay. Beautiful house, relaxing beach that was never crowded. What more could you want?!?!”

“Pros: communication, location, balcony views, beach access, 2chairs/umbrella provided, clean spacious place, really well equipped gym, parking availability. Cons: sparse kitchen equipment and supplies, uncomfortable outdoor furniture in living room, spiral stairs difficult to master bedroom, 4 people condo but only given 2 fobs needed to access many areas.”

“This property is listed as a “luxury” property and while it is nice, it is not truly luxury. I expect a home as pricey as this to have the small details to set it apart and make it worth spending more on it. This one has lots of little things that have not been tended to with care. For example, we had two bathroom hand towels in the master. I don’t want to have to wash towels when I’m spending as much as we did. There’s a lot in the kitchen but so much of it was hard to find because it’s just all over the place. We found over 20 kitchen knives but only one was sharp enough to use! Dishwasher sounds like an airplane and an electric cooktop?!! The porches do not have any shade so while they look directly on the ocean they are too hot to enjoy in the summer. The outside shower is not private so basically it’s a place to rinse our feet, not actually bathe. And why in the world would someone not put a half bathroom on the ground floor? We had a good time but would hesitate to stay again”

“being right on the beach was fantastic, and the pool area was always clean and well maintained. There were several issues during our stay. The parking gate wasn’t working on our first night. The elevators also broke down multiple times. Since this condo is on the first floor, it wasn’t a huge issue for us, but to get to the pool and beach while the elevators were out, we had to exit the building through the front and re-enter through the lobby. Inside the condo, the décor is dated and showing its age. The beds were the biggest disappointment, all of them extremely uncomfortable. The condo could also use a deep cleaning we noticed our feet would turn black from walking barefoot on the floors. The refrigerator’s ice maker barely worked. The water pressure was also very weak. Only one person could shower at a time and running the washing machine while someone was showering caused the water pressure to drop significantly. Overall, the beachfront location and clean pool were great.”

“We booked this condo largely because onsite boat slips were advertised as available on a first-come, first-served basis. Premier Island confirmed this in writing shortly before our arrival. However, when we arrived with our boat, we were told renters could not use the onsite slips. Management located an alternative slip down the road and provided a partial refund, which we appreciated. However, the offsite slip did not allow us to see or monitor the boat from the condo and was not equivalent to what was represented. We were told this resulted from a recent HOA change, but the condo documents show the slips have been individually controlled since 1997. Because onsite boat access was a primary reason we booked this property, this was very disappointing. Renters bringing a boat should make other arrangements.”

“The place was dirty upon check in the glass doors and balcony glass were dirty with streaks. Our feet and socks were black on the first day walking around the unit and we did not find the outdoor furniture to be equivalent to the cost of the property. We stayed on property 7+ years ago and the unit looks almost identical to the unit we stayed in - no real updates have been made to warrant the cost. We won’t likely stay at Portifino again.”

“House is pretty. However, a lot of things do not work. I know it’s for sale so not sure if they don’t wanna put money into it. But they didn’t take the trash out from the previous guest, and when we went out to the trash cans, they were maggots. Also, the waterfall at the pole doesn’t work, but we were not told that until after we checked in and I had to ask them about it same with the speaker system in the house and lastly the master bedroom none of the outlets or the TV worked. I think the house just needs to be maintenance very well otherwise location was great.”

“There were several things that were solid, but overall I would say that it fell about 25% short of what I would expect from the most basic aspects of an Airbnb where you rent the entire space. The plus side: the bed was comfortable, the place was clean, and the pool, hot tub, and walk to the ocean was great. But it felt as though the items in the unit weren’t mindfully purchased. For instance, the dinner plates were very heavy and large, and didn’t fit into the dishwasher. Beach towels were not provided. The one set of bathroom towels were thin, tiny, worn, some had holes. They only provided two rolls of toilet paper and one of paper towels. There was an extra pair of sheets, but they were the wrong size. The kitchen had salt and pepper but no oil. And there was no wall hanging storage anywhere so all our towels and bags etc. were sitting on the floor in heaps. Generally, I feel like it was too much money to pay for the basics to not be covered.”

“The view was good, the room was clean at arrival. However limited accommodations. Low end appliances in kitchen, cheaper sheets and bedding with no extra blankets. Speakers on TV blown-cable TV. Minimal towels for room, no beach towels. We have young children and there wasn’t a pack and play or high chair-had to be rented. Overall would stay in another condo next time.”