Patriot American Homes

“We were told it was 2 units, but it was explained that they were “connected”. Instead, it was 2 different properties, with 3 bedrooms and 2 baths in each. Our group of 6 couldn’t stay in same unit. Except for the master bathroom in our unit, the place was clean and nice. In our other unit, the only complaint was no towel rack in the master bathroom. The driveway at our unit was large enough to park all 6 of our touring motorcycles without issues. The driveway at the other unit could not park any of our motorcycles safely. Overall, if you’re looking for a place to relax during the evening or after a busy day, this works. Safe neighborhood. If you need a place that can accommodate 6 people under one roof, this won’t work.”

“The plumbing was terrible the day we got there and eventually totally stopped working for one toilet. Never got fixed. Neighborhood is quite run down”

“While I appreciated the early check-in so we could refresh before our event, I am writing to share my disappointment regarding our recent stay. Given the price and location, the property fell short of expectations, primarily regarding cleanliness. The home appears to need a deep cleaning. Upon arrival, we found dirty walls, sticky, unmopped floors, hair in the guest shower, and hair around the master bathroom sink. Additionally, the checkout instructions felt excessive. While I am happy to consolidate towels to assist the cleaning staff, asking guests to wash them—which I did start—is unreasonable. Furthermore, a cleaning fee if any personal belongings are left behind is unacceptable. Because of these issues, we chose to leave the night before our scheduled checkout which we left at 6:03 pm. I wanted to bring this to your attention so you can address these concerns with your cleaning staff.”

“This was my first-ever Airbnb booking, and unfortunately, the experience became very disappointing. The host started off great and communication was initially pleasant, but once a serious problem occurred, the response and urgency were not what I expected. The central air conditioning stopped working during approximately 100-degree weather. Instead of having the issue repaired promptly, we were provided with only two fans. The house was extremely uncomfortable, and the situation became even more concerning because my elderly father began experiencing heart-related symptoms while we were dealing with the heat. Instead of being able to enjoy my trip, I spent nearly two days trying to get assistance and repeatedly asking for an ETA and the name of the HVAC company that was supposed to come out. I was unable to receive clear answers or timely assistance, because of this experience I would not book with this host again.”

“5 day stay. The main thing was the cost and what is expected upon exiting was not worth the stay! They wanted us to start a load of towels, clean the kitchen and leave the linen in the beds (did not)! Now, while of course we definitely left the place in a great state; here’s my question: WHY ARE WE ASKED TO CLEAN WHEN WE ARE BEING CHARGED A “CLEANING FEE”? So let me get this straight; Airbnb/HOSTs are asking the people that reserve to PAY for the cleaning AND cleanup after the stay? This makes ABSOLUTELY no sense! Now, yes, we left things just as we would at any hotel stay! since there’s a “hotel/motel fee! But to ask us to do the job that we have actually paid to have someone/company do is not happening! Now, the area is Transforming from Industrial to residential area. You are made aware of that. The stay itself was ok. Looks like the pics and quiet.”

“We will NEVER book with Patriot Homes again. 2 disabled Veterans and 2 seniors and they could care less for our safety”

“Worst experience! We had communicated on what time we would arrive, arrived at 12.30am and did not have the correct code to get in the bnb. Sent a message immediately due to having to be logged on for remote work within 2.5 hours and still needing to get work stuff set up. Had to get a hotel room for that night bcz the response came late. We were reimbursed for the 1 nite bcz they never provided the correct code to get in. Very expensive hotel night that we did not expect on this trip! Asked for late ck out -2 additional hrs, declined and was told we could book another day to have late ck out. Agreed to this as we needed the extra 2 hrs, and it still was incorrect and never completed by the BnB. The bed linens smelled like a sweaty gym locker, had to put our own blankets on the bed bcz the smell was so bad it made us sick when we tried to sleep. The BnB is run through 3rd party that appears to use AI until you have an escalated response. This was a stressful experience during wrk trip!”

“there was many problems, place has been poorly managed. Lack of maintenance professionalism, lack of attention to detail”

“Unfortunately, this stay did not meet my expectations. The biggest issue was the cleanliness. There were crumbs on the bed when I arrived, a makeup stain on one of the pillows, floors felt dirty, and noticeable stains and cob webs on the walls, which made the space feel less clean than expected. I also experienced some maintenance issues. The towel rack broke during normal use & the garbage disposal was not working. I informed the host about both issues during my stay, but no one came to address them. The home was stocked with only 1 roll of paper towel. When I requested an additional roll, no additional paper towels were ever delivered. Additionally, while personal experiences may vary, I did not feel particularly comfortable in the neighborhood. The host was responsive enough to receive my messages, but the lack of follow-up on the reported issues was disappointing. Overall, the cleanliness and unresolved maintenance problems negatively impacted my stay.”

“Do not book this place.extremely dirty, bad neighborhood. We didn’t even stay there and are fighting to get our money back. All they wanted to do was give us cleaning fee money back and they could possibly come out the next day to clean it. We immediately booked a different place to stay and told them we weren’t staying there.”