Mountain Laurel Chalets

“We can’t say enough good things about our stay and your staff. We had selected a charming chalet but due to an unforeseen cabin maintenance issue, we had to change to another cabin. The team quickly offered amazing options and we drove straight to our new cabin. This cabin had everything we needed, from amazing views and nice kitchen to super comfy beds and relaxing mountain vibe. We have been coming to the mountains for over 30 years and this was one of our favorite places we have ever stayed. Thanks again.”

“房间很舒服，尤其是床。非常的舒服，房间的摆设和布局让人住的也很舒心。一早上起来就可以看到远处的山峰，真的是个非常好的体验！说说缺点。1，我们在床上看到了几根像胡茬一样的短毛。2，厨房水池的水很小，或者说整个房子的供水，无论是洗澡还是洗碗都会偏小一些。”

“Wonderful place, great host!”

“As a child wrote in the guest book in 2025: "this place needs some touch-ups." The cabin was great space with a wonderful view, but: it's up lots of steep roads that are a pain. The couch was nearly unsittable, springs poking through and cushions you fall through immediately. Not cozy or relaxing after our wedding. The upstairs bedroom is so hot and the AC only went to 68 downstairs which is still very hot upstairs. They told me the unit couldn't go lower. Then upgrade the blower to actually get AC upstairs. The photos were photoshopped/filtered, the pool table is scuffed, seats, chairs and table are all just old. If it was $1000 for 5 nights I might have overlooked but it was $2000. Not worth that. They could upgrade the whole place for just what I paid that week and I hope they do. At least they let me out a day early for a slight rebate. Also the community gym was not open (reason we chose this place) and there were squirrels running IN the walls one night at 5am (holes in soffit).”

“one of the few houses that offer a beautiful view of the mountains and not just tree tops. our whole group loved the house and would highly recommend this place to anyone. it was super clean but I really cannot say enough good things about the view! will definitely be staying here again on our next trip to Tennessee!”

“Upon arrival there were SO many dead bugs. On EVERY surface, including beds. Did not look like anyone had been by to clean in weeks. The basement smelled like dead mice and closets contained mouse droppings. When we turned on the kitchen sink it filled with dead ants. Our view was obstructed by construction work next door which wasn’t disclosed (they were also very loud). I paid over 1500$ for 2 nights and the first night was spent sweeping all the dead bugs and disinfecting. I had to fight for a better refund after they only refunded 109$. Beautiful space, just did a bad job cleaning the place before having guests. If the place had been cleaned properly & construction disclosed I would’ve given 5 stars.”

“We did a retreat with 16 friends. We liked that there were several community spaces, all en suite bedrooms, comfy beds, and we could all dine in one spot. The location was quiet and beautiful. What we didn’t love was communication. Check in instructions were sent directly via text rather than through the app, so information was in multiple places. They only provided 1 extra garbage bag and 2 dishwasher tabs for a space that sleeps 24, which was not nearly enough. When we asked for more, we were told we could come to the office to get them, but weren’t given office hours and showed up after they closed, so we had to go to town to buy them. Check out instructions were sent morning of and didn’t match listing. The listing included 1 free ticket to Dollywood. I asked about it at checkout and was given a QR code. When I tried to redeem, I was told that the tickets were only valid during my stay dates so I was no longer eligible. I am local to the area and planned to use later.”

“Kinda pricey for the experience we had. We were expecting more of an elevated experience with paying over $300/nt and it was nice but not luxury. Management was VERY nice but said they would have someone come clean up the bugs on our first day, and it never happened. Apparently the cleaning person came to our street within the hour, but incorrectly assumed they should not come to the door if we were still on property even though we never said that. They could have called/texted us to clarify - but instead they just left and didn’t communicate. We got home after dinner and saw no one came - so we cleaned up all the dead bugs ourselves and continually cleaned them up throughout the 3 day stay. The office told us this is normal for this cabin in the Spring. It hadn’t been our experience during Spring stays at other cabin. High points: GREAT location, clean/working hot tub, comfy beds, everything in working order, nice staff.”

“I will say the house itself is nice and the beds were comfortable. However beware of a few things before booking. 1. There is a house being built next door that they did not tell us at booking or communicate at all. So while drinking my morning coffee with beautiful scenery I had to listen to the banging of the construction next door. I reached out to the owner and they did nothing to compensate for the noise or for not communicating this to us. So dont expect it to be quiet. 2. Stink bug central. I expected some bugs... we are in nature. BUT there are hundreds of stink bugs inside. Also we had ants in the kitchen. I reached out to let them know they said maintenance would be by but nobody ever showed. 3. The dining room chairs were broken & the shades to keep the sun out of the main room which gets very hot during the day. Id hate to be here in summer. Also the arcade game downstairs does not work. Buyer Beware....”

“Out of the four Airbnbs I’ve stayed in, this was the most expensive and the least well-maintained. There was a strong odor coming from the upstairs carpet, and after two days, our allergies became so bad that we were unable to sleep upstairs for the rest of the week. The upstairs shower also had very poor water pressure, and the toaster stopped working during our stay. The solution offered was for me to drive nearly 40 minutes to their office to pick up a replacement, which was very inconvenient. The location was great, but overall, this property is in need of maintenance and better upkeep.”