Maverick Suites

“Received a message shortly before arrival stating they would not send check in instructions unless I uploaded a selfie to a third party website they have; no details provided as to what is done with the photo and other details they required (also required a picture of my drivers license, etc, too… all the more reason to not understand why a selfie is needed). Their listing said early check in may be available for $25; i requested early check in and they required $50 instead. The place did match the description but despite being owned by a company they lacked the basics to make it feel comfortable there - scrawny towels, not all windows had curtains and the curtains were mismatched/ poorly fitted, bedrooms and particularly the closets smell musty, sheets were left in the washer when we arrived, etc…. Location was great and the company was quick to respond but I wouldn’t stay at another property with this company again.”

“Overall, we enjoyed our stay and the location was excellent for exploring Wolfeboro. The apartment was clean, comfortable, and served as a great home base for our trip. However, there are a few things future guests should know. The listing indicated that street parking was available, but throughout our stay we were unable to find any available on-street parking. We ended up parking in a public lot and walking a considerable distance to the apartment with our luggage. When I contacted the host, I was simply told that there was street parking, which unfortunately was not our experience. I would strongly recommend that the host find a more reliable parking solution or clearly explain that parking may require using a public lot and walking. Another important detail that should be included in the listing is the number of stairs. There are stairs to enter the apartment, another flight to reach the main bedroom. This could be challenging for some guests.”

“The space was very clean and met all of our needs. We did have an issue with the Wi-Fi that was eventually resolved, though not very promptly. It seemed like an automatic bot was responding to our messages rather than the owner himself, which was extremely frustrating.”

“Good value stay in a wonderful renovated brownstone close to transport and restaurants. Check-in did prove troublesome as the code for the door had not been correctly updated for us and getting inside took some time.”

“Room was great, right near the stadium. Garbage wasn’t emptied from the previous people staying and door code was not updated to mine and was still the last persons code”

“not flexable with customer stay or check in”

“Location is the biggest selling point for this property. The first unit I was in the door code didn’t work at times, dated TV w/ no ability to cast/stream, no batteries in the remote, super spotty WiFi. The second unit was bigger and had a more updated TV (I was moved to a new unit because the original had a mouse). Wifi was still an issue so streaming was out of the question. Communication with this companies outsourced answering service was relatively fast but not always super helpful - though after asking “are you sure it was a mouse” - they did get me to a different room. Regarding some of the issues popped up the service said “someone from our team would reach out”. Been 2 weeks now and still nothing. Would’ve been nice to hear from someone or at the very least comp part of my stay given some of the issues. But great location, comfy bed, responsive 3rd party answering service , easy check in.”

“First, the bathroom is not attached to the room. This is listed as an apartment, but It is barely a room. With a bathroom on the other side of a common hallway behind coded door. I own the fact that I didn't pay enough attention to that in the narrative of the ad, but the pictures completely obscure it. Check in time is 4 PM. At 5:30 I still did not have check in info. I contacted support, and after a few messages and calls, got a hold of someone. Who told me that he was just behind with a lot of calls and hadn't gotten to send my check in info yet. It took him 3 attempts to get it to me, via email. When I arrived at the room, there was no air-conditioning. It was May and 80°. The wall unit was not working, and the window units that replaced them were not installed. When I asked , I was told that AC was not "in season". He said use the ceiling fan, open the windows. Only one of the two small windows had a screen. I complained to Airbnb and was refunded half my stay. Avoid!”

“Not a great stay. Heating and plug sockets not working and lengthy time to fix things. Did get a 50% refund.”

“I figured it would be just a room, even though the company is Maverick Suites. It was -- adequate, okay. We asked if we could check in early, before 4 pm. An automated reply told us yes, for a $50 fee. Never heard that before; usually, if the room's ready, it's ready and it's not a problem. I said we were only interested if there was no fee. They said to check back on the day of arrival when they would know the cleaning schedule. I did -- they said we could check in at 3 pm for a $25 fee (so obviously the room would be ready by then). We said no. Finally they said, ok, you can check in at 3:30. Which we did, for no fee. I HATED playing games like that. Rather than accommodate a guest (paying $200+ for a plain square room), they did everything they could to try to squeeze a few extra bucks out of us. UNACCEPTABLE, and in my experience, unprecedented.”