LuxeVaca

“This location was great and the private beach made it so worth it!!! The only issues we had were access codes not being correct, upstairs shower curtain was mildewed and smelly, a realtor tried doing an open house while we were there and people showed up trying to look around the house. Communication with rental company and owner seems off. Otherwise it slept 7 people well and back yard was incredible! Just watch out for the sprinklers if you’re there in the summer, they run twice a day lol”

“The view is amazing. The house has good bones. The house needs some maintenance. For example the barbecue doesn’t really work. The deck is full of splinters for kids. Our grandkids got some. Needs to be refinished. The outside furniture is cheap. We tried to get help on things we ran out of and it took several hours to get responses. Kettle didn’t work. Dishwashers need attention. Couches are stained. We ordered blankets to put on them because we weren’t sure what the stains were. Washer was full of black mould. Great house. Just needs some attention. Or lower the price and submit updated photos.”

“While the home was spacious enough for our family, the stay was highly disappointing. The property is heavily worn, needs a deep clean, and the listing photos do not accurately reflect its current condition. We encountered numerous maintenance issues: mold in the upstairs shower, a constantly running toilet, broken or unusable bedroom lights, a broken bedroom fan, and a missing faucet handle. Essential filters on the refrigerator and Keurig also needed replacement and many listed amenities were missing. Furthermore, mis-advertised quiet hours restricted our use of the outdoor fire pit. Lastly, there is a bear pads outside the back yard slider and at the bottom of the outside stairs that were not mentioned in the listing. They will shock you if you step on them with bare feet. We were able to unplug them during the day and plug back in at night, but it was stressful with young children.”

“Some amenity’s listed were not available. Mostly baby items. The hot tub is an extra charge per day FYI. Other than that we really enjoyed staying here.”

“We stayed for a basketball tournament Memorial Day weekend. Didn’t plan on and weren’t at the house much. As soon as we pulled up the neighbor came out questioning how many people we had with us and how many cars. There were an excessive amount of signs regarding a 10pm curfew and pictures of police at the front door saying “don’t be this guest”, these things combined made it not feel welcoming. The communication leading up to our stay felt very “copied and paste” and not personable. This was unfortunate because the house itself was nice and clean but we will not be staying at a Luxe rental again.”

“The house overall was amazing and perfect for our group, but we were never sent entry code upon arrival at house and had to contact hosts and wait for response to be able to get into house, wasn’t able to get in until 20min after normal check in time. Other than that stay was great”

“Huge home that was perfect for our bachelorette weekend! Loved the cabin vibes. Beds were comfy! Great location only ~ 15 minutes from the casinos. Kitchen is a little bare in terms of spices/cutlery & we were only left with 2 extra trash bags, so would just recommend stopping for those things! The microwave & top oven were not working.”

“Unfortunately we experienced a few issues during our stay due to inaccurate listing. The house was listed as max occupancy of 8 people and said it had 6 beds. Upon check in we learned there were only 4 beds. This was upsetting as we had 7 adults in our trip who drove hours to be there, and instead of relaxing at the house upon arrival, we had to awkwardly discuss who would get a bed and who would not. The hosts were slow to respond and reluctant to help. After I contacted Airbnb support, the hosts agreed to send an air mattress. While I appreciate this gesture, I would not book with them again. We also had an issue where the house was listed as pet friendly at the time of booking, but when I messaged them in advance to confirm they told me this was listed by mistake.”

“I rented this property to host an elevated leadership retreat and we stayed for 4 nights. The location is beautiful, with stunning lake views that made waking up each morning a highlight. The home is spacious and comfortably accommodated 12 women, with a nice balance of communal gathering areas and quieter spaces. For a rental at this price point, however, several issues were disappointing. Upon check-in, snow-covered steps and the lack of an entry mat created a slippery, unsafe entryway. One upstairs shower was not usable and another had a broken knob preventing access to hot water, neither of which was disclosed prior to arrival. We also encountered hair in one bed, trash on lawn revealed as snow melted, visible wear and burned furnishings, and a sauna that did not work the first night and required us to troubleshoot ourselves. Communication around these issues felt lacking. Improved maintenance, attention to detail, would better align the experience with its luxury pricing.”

“Got fully refunded immediately which I really appreciate. Got to the house and it was not cleaned from the previous guests. The cleaner apparently cancelled that day because of personal issues. I completely understand these things happening however it would have been nice to know this before I showed up at 5 PM. Very beautiful home. Quick refund when things didn’t go well. Poor communication considering someone should have known the cleaner bailed. Had to change all my plans after arriving and it was in the evening during a snow storm.”