LuxeVaca

“This house has gorgeous views of Lake Tahoe's Zephyr Cove. Peaceful deck with tall pines, birds & a relaxing hot tub. The place was very clean & check in was easy with instructions provided. Lovely welcome basket with wine & a couple snacks, nice touch. We enjoyed our stay. Things to consider that I believe are not in the listing are: there is active construction going on at the house across the small street. During the day, expect sawing & hammer noises. Also there is a smaller house on the same property directly under the main house, with some shared stair access. Someone was there & a car was in the driveway during our stay. Unsure if it's a property manager or another guest, but that should definitely be mentioned by Luxe in the listing. Lastly, they send messages repeatedly, including text messages, about following rules (once should suffice) & ask for your ID on the day before you check in even if you're verified on AirBnb. Felt unwelcoming at first, but good stay overall.”

“The home was beautiful, clean, in a quiet neighborhood, and perfectly spaced out for my girls trip crew of 7. There was enough parking for the 3 cars we brought, enough clean bathrooms/showers, and “getting ready” stations/mirrors for everyone to have. The natural light from all the windows was a constant reminder of the Tahoe forest beauty. Some of the check in/check out information was a little confusing in that it sounded like the same information was sent for ALL of Luxe’s rentals so not all things may have pertained to or were for this specific listing. 2 hours before check out, I had tried to reach out with a question regarding place clean up via text and call, but did not receive a response until 10min before official check out time, which by then we were in the car heading out the driveway. Otherwise, we definitely recommend this place and may return here again for the future!”

“There was no notebook or binder containing details such as Wi-Fi, restaurants, garbage, location of extra towels, check-out etc. Check-out info was sent via text 24 hours before leaving. One of stoves was not working properly. One of the dishwashers was not working properly. One of the clothes washers didn't drain. One of the dryers didn't seem to be working. The third refrigerator plugged into the living room would trip the circuit breaker. No skillets or pans in the kitchen.”

“I tend to never really leave reviews but after paying this much for a stay and the house not even being clean was EXTREMELY disappointing. Many surfaces such as cabinets, dressers, and corners were unwiped and not clean. Bugs and spiders around the house ESPECIALLY moths when no doors when left open. The water fall features doesn’t work in the pool aswell as its water feature. Many doors in the house have broken locks aswell as the windows having broken turn handles. Yes the place has beautiful views but you would think with the price you’re paying, the simple small things such as cleanliness and modernness would be kept to a high standard. Even faucet handles were missing in the main bedroom and drains in the shower wouldn’t drain out water properly. This was an extremely unpleasant experience from the start, and when sending all pictures and videos to host as feedback, they offered a 5% refund as compensation… out of a $6200 stay. Will not be booking through Luxe again”

“Home was amazing. Worth it for a big group but dont bring more than 2 vehicles is hard. Home holds 13 people. In 2 cars?? Had any appliances you could need. Bbq worked great. Kitchen absolutely beautiful. Great great amenities. They had floats and a kayak and 2 paddle boards and towels for beach. Hit tub is nice. Everything was clean and beautiful. No TVs in some rooms but your at the lake.... Balcony makes mornings so peaceful and sunset at the lake. Omg. Pure beauty. Do not like the check in process. Received so many emails. Asked for baby gates for stairs. Were told they were there. They were not. We door dashed some. Everything else was great. Weirdest office to work with. Too many hands in the cookie jar. Also we cleaned extra good but was asked to do so please remember we pay cleaning fees too. This property was expensive to rent but the home is worth it.”

“Cozy, comfortable condo with beautiful views. The kitchen had what we needed, though it’s small (best for 1-2 cooks). Be aware the loft is open with little privacy, the downstairs bedroom is tight for two adults, and there’s no in-unit washer/dryer. The condo is cute but could use some updating. Our biggest concern was inaccurate listing/check-in information. The listing shows a pool and hot tub, and the arrival instructions even include the pool gate code, but the pool was still under construction. The Wi-Fi information was also outdated. The listing advertises street parking, yet the arrival instructions say not to park on the street. One evening the lot was completely full despite us having only one vehicle, and there were no instructions on what to do. A few maintenance items also need attention: toilets had flushing issues, some blinds were missing rods, and the balcony railing felt unstable. Overall, we enjoyed our stay, but updated information and maintenance would make a big d”

“Do not stay here if you want a relaxing Lake Tahoe vacation. The listing is misleading. The photos make the home look private, but it sits directly on busy Kingsbury Grade. Traffic noise is constant, including trucks all night, and we barely slept. The house is poorly maintained, with broken furniture, damaged window shades, stained carpet, and nonworking lights. There are also safety hazards. The bunk bed nearly collapsed on our son, and there’s an unexpected six-inch drop from the kitchen to the backyard. The backyard offers no privacy. The neighbor’s windows and balcony look directly into the hot tub, and the yard is mostly dirt and weeds. The host ignored repeated messages from both us and Airbnb, then failed to honor a promised partial refund. This was an expensive, frustrating experience. Misleading photos, constant noise, poor maintenance, safety issues, and broken promises make this property impossible to recommend. I do not recommend staying at any Luxe property.”

“The view is beautiful- the place needs some work . Lights were not working , the house lacks air conditioning in 14/15 rooms , no baking pans - picked over kitchen utensils -internet is slow and railing on decks is dangerously loose .”

“A few things that could have gone better for the price paid: 1. The checkin code they gave was wrong. So I had to call to get in the code. It would have been a problem if I reached late and I had no one to reach out to. 2. The WiFi password given in the checkin instructions was incorrect. Had to figure out looking at some instructions near the kitchen 3. There was no shower gel or soap in any of the bathrooms, there were only shampoos and conditioners.. 4. Didn’t find sugar in the kitchen - this was a basic thing I never had problems with any of the previous Airbnbs I stayed. Rest everything was good.”

“While the home was spacious enough for our family, the stay was highly disappointing. The property is heavily worn, needs a deep clean, and the listing photos do not accurately reflect its current condition. We encountered numerous maintenance issues: mold in the upstairs shower, a constantly running toilet, broken or unusable bedroom lights, a broken bedroom fan, and a missing faucet handle. Essential filters on the refrigerator and Keurig also needed replacement and many listed amenities were missing. Furthermore, mis-advertised quiet hours restricted our use of the outdoor fire pit. Lastly, there is a bear pads outside the back yard slider and at the bottom of the outside stairs that were not mentioned in the listing. They will shock you if you step on them with bare feet. We were able to unplug them during the day and plug back in at night, but it was stressful with young children.”