Level

“Beautiful place. It was close to everything. I would stay again.”

“This company is criminal. Whatever the rate posted on Airbnb, just know you’ll be paying much more than that with all their hidden fees and parking. They knowingly overcharged me for parking (after a $10,000 stay), and refused to correct it. Whoever runs the Airbnb listing has terrible customer service, they don’t live or work on-site at the building, and they take an inconsiderate amount of time to reply. It’s evident that everyone in the building hates the Level company. On top of the shady dealings, the apartment is so meh. The furniture is cheap, nothing about it is worth the price. It’s the furthest thing from a luxury stay, but they’ll try to charge you luxury prices. On top of that, they’ll tell you they have on-site parking, but after you book, they can’t guarantee it. Scam. Run.”

“Overlooks noisy interstate. Poor sound insulation. Also heater was very noisy. I wore earplugs the whole time.”

“I was very disappointed with the parking management at this place. I only stayed for about an hour to help my parents check in and specifically asked the staff whether I would be charged for parking before leaving. The staff told me it was fine and later gave me a barcode ticket to exit, BUT NEVER MENTIONED THAT IT WOULD CHARGE ME FOR OVERNIGHT PARKING. I drove home afterward and did not park there overnight, yet I was still charged a full overnight parking fee the next day. When I asked the staff about it, they said the charge could not be removed because it was already in the “SYSTEM”. I seldom write bad reviews, but I am really DISAPPOINTED AT THIS TIME. The issue was not just the fee itself, but the misleading instructions and lack of clear communication from the staff. Overall, a very frustrating experience. Future guests should double-check the parking policy themselves instead of relying on staff instructions.”

“My stay was for nearly two months and unfortunately I had a very disappointing experience overall. The biggest issue was a refrigerator that repeatedly stopped working. Despite multiple maintenance visits and attempted repairs, the issue was never properly resolved, and I ultimately had to be relocated to another unit. During this process, I had to throw away a significant amount of expensive food. Maintenance follow-up was inconsistent, communication was poor, and management was not particularly helpful in resolving ongoing concerns. I also experienced issues with package deliveries and 𝐢𝐧𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 treatment from staff regarding package handling for guests. At one point, I overheard staff speaking negatively about me as I walked around the corner, which felt 𝒆𝒙𝒕𝒓𝒆𝒎𝒆𝒍𝒚 unprofessional and uncomfortable. For a property that markets itself as upscale & luxury-oriented, I expected far better customer service, professionalism, and accountability. Unfortunately, my experience was 𝙛𝙖𝙧 from”

“Amazing view. However, the concierge was rude and hostile towards guests. This is not a high-end place by any means, the staff does not care. The TVs weren't connected to the Internet, essentially unusable, I called for help but they didn't fix it. The hallways smelled of cannabis. Poor communication all around. Checkout times listed as 10 AM and 11 AM. Leaves much to be desired.”

“The most terrible stay I’ve ever experience. The bed and AC must need maintenance.. is making very loud sound and the bed no matter how lightly I sit down it makes very loud noise squeaky sound… I couldn’t place my daughter on bed ever. My whole family did not sleep the entire stay Not just the AC and the bed makes noise Our next door neighbor and upstairs neighbor had huge party every night.. isn’t this hotel non smoking and no party? It’s just terrible.”

“Didn’t have no communication with house keeping! But overall was a great stay”

“It would’ve been a great experience if it hadn’t been that I had to wait even though the check in instructions said to check in between 4 and 6pm.”

“Unavoidable amenity fee not included in the Airbnb listing. Ridiculously high fees for parking your car overnight, paid every single day. No soundproofing. Strange people ringing the apartment’s doorbell at 3 AM. No clean linens to be found for the pull out bed. Absurd price for an extremely subpar experience.”