Level in Los Angeles, California

“👍🏼”

“I was very disappointed with the parking management at this place. I only stayed for about an hour to help my parents check in and specifically asked the staff whether I would be charged for parking before leaving. The staff told me it was fine and later gave me a barcode ticket to exit, BUT NEVER MENTIONED THAT IT WOULD CHARGE ME FOR OVERNIGHT PARKING. I drove home afterward and did not park there overnight, yet I was still charged a full overnight parking fee the next day. When I asked the staff about it, they said the charge could not be removed because it was already in the “SYSTEM”. I seldom write bad reviews, but I am really DISAPPOINTED AT THIS TIME. The issue was not just the fee itself, but the misleading instructions and lack of clear communication from the staff. Overall, a very frustrating experience. Future guests should double-check the parking policy themselves instead of relying on staff instructions.”

“Great stay”

“Amazing view. However, the concierge was rude and hostile towards guests. This is not a high-end place by any means, the staff does not care. The TVs weren't connected to the Internet, essentially unusable, I called for help but they didn't fix it. The hallways smelled of cannabis. Poor communication all around. Checkout times listed as 10 AM and 11 AM. Leaves much to be desired.”

“The most terrible stay I’ve ever experience. The bed and AC must need maintenance.. is making very loud sound and the bed no matter how lightly I sit down it makes very loud noise squeaky sound… I couldn’t place my daughter on bed ever. My whole family did not sleep the entire stay Not just the AC and the bed makes noise Our next door neighbor and upstairs neighbor had huge party every night.. isn’t this hotel non smoking and no party? It’s just terrible.”