Level in Chicago, Illinois

“Beautiful place. It was close to everything. I would stay again.”

“This company is criminal. Whatever the rate posted on Airbnb, just know you’ll be paying much more than that with all their hidden fees and parking. They knowingly overcharged me for parking (after a $10,000 stay), and refused to correct it. Whoever runs the Airbnb listing has terrible customer service, they don’t live or work on-site at the building, and they take an inconsiderate amount of time to reply. It’s evident that everyone in the building hates the Level company. On top of the shady dealings, the apartment is so meh. The furniture is cheap, nothing about it is worth the price. It’s the furthest thing from a luxury stay, but they’ll try to charge you luxury prices. On top of that, they’ll tell you they have on-site parking, but after you book, they can’t guarantee it. Scam. Run.”

“Overlooks noisy interstate. Poor sound insulation. Also heater was very noisy. I wore earplugs the whole time.”

“My stay was for nearly two months and unfortunately I had a very disappointing experience overall. The biggest issue was a refrigerator that repeatedly stopped working. Despite multiple maintenance visits and attempted repairs, the issue was never properly resolved, and I ultimately had to be relocated to another unit. During this process, I had to throw away a significant amount of expensive food. Maintenance follow-up was inconsistent, communication was poor, and management was not particularly helpful in resolving ongoing concerns. I also experienced issues with package deliveries and 𝐢𝐧𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 treatment from staff regarding package handling for guests. At one point, I overheard staff speaking negatively about me as I walked around the corner, which felt 𝒆𝒙𝒕𝒓𝒆𝒎𝒆𝒍𝒚 unprofessional and uncomfortable. For a property that markets itself as upscale & luxury-oriented, I expected far better customer service, professionalism, and accountability. Unfortunately, my experience was 𝙛𝙖𝙧 from”

“I didn’t even get a chance to experience the place because I canceled because of too many extra fees that wasn’t told while booking or in the description, now I was told I would be able to get my full refund if I canceled and that didn’t happen so I’m very upset by that and I would never book with this place again….”