KBM Resorts

“Pros: Beautiful location. The VIEWs are amazing! The management company was very easy to work with. Cons: The unit is dated and is need of updates and repairs. The dishwasher didn't work. We had to move the coffee maker to a different outlet because the breaker tripped. The air conditioner stopped working. They provided us a portable AC unit for the bedroom which kept the room cool but that meant we had to hang out and watch TV in the bedroom for two days. They did get a technician to fix it (out of refrigerant) but we had to go 2 days without AC in the main living area. The blinds in the bedroom are magnetic but only one of them worked so you can't lift them up to enjoy an unobstructed view like the pictures show. It's in need of some cosmetic updates too.”

“This is the third Airbnb we have rented at this resort. If you have young kids, it's a great option because the beach is safe and the pools are small enough to not be overwhelming. This trip we were traveling with a toddler, a teenager, and one adult who was partially working remotely. Unfortunately, we would not stay in this unit again. The wifi did not work at our unit, and after several attempts to communicate with the host it was never fixed. The unit's dryer also did not work, so we had to fly home with a suitcase full of wet clothing. We also attempted to contact the host to ask if we could checkout at noon instead of 11am and never received a reply.”

“The location was convenient, very close to Turtle Bay, with easy parking and ground-floor access. However, the listing was misleading. We booked an advertised 3-bedroom, 2-bathroom accommodation for nine people, but it turned out to be two separate adjacent units. Although the units were next to each other, being separated was inconvenient for our group. Six people stayed in one unit and had to share one bathroom, while the other three shared the bathroom in the second unit. The units felt old and had an unpleasant odor. The comforters smelled and we had to wash them ourselves. The kitchen in what was supposed to be the larger unit was extremely cramped, and the floors creaked. We appreciated the location, but the layout and cleanliness were disappointing. The listing should clearly explain that guests are booking two separate units so larger groups know what to expect.”

“KBM advertised this as a house that would sleep 8 adults and 6 kids. Had no idea until days before we arrived that we were getting three separate units!! Very disappointed”

“Very mislead by KBM Resort description of property. It was listed as: Grand Champions Condo-Entire home/apt hosted by KBM Resort Rentals 5 Bedrooms 4 Bathrooms. This was not a entire home, condo or apt. It is actually 2 separate Condos. A 3 bedroom 2 bath and a 2 bedroom 2 bath. They are not even in the same building. They are 22 parking spaces away from each other. Not even close. This was false representation. The 2 Bedroom Condo had a malfunctioning air conditioner and a horrible Bed. (reported this but not attempt to fix air was made). The 3 Bedroom Condo was nice. But the deck railing is rotting and very loose. Had to stay away as it was not stable (a big safety issue). Biggest complaint is the misrepresentation of being a Entire home,condo or apt! False Advertising and representation. We would like to file a complaint with Airbnb!”

“Funny how they keep bugging to write a review but when I had an issue with the ice machine and left numerous messages. Crickets!!!!!”

“I am going to say that this is probably the worst Airbnb I have stayed in anywhere in the world and for $500/night I will be submitting a complaint to Airbnb. Firstly the place is old, tired, dirty, warn out and sparsely decorated, various decorations are hanging off the wall. And generally the place smells musty and skanky. The air conditioning (if you can call it that) does not cool the bedrooms and is barely effective. There is dirt on the ceiling above the vents and a unit that I assume is an air purifier that’s dirty and constantly running. The locks on the doors are inadequate. Numerous outlets don’t work. It’s generally run down and with zero maintenance. The showers in both bedrooms are pathetic and more water squirts out of the back of the head or the faucet than the shower head itself. The shower height is laughable. The bottom of the bath had at one point a non slip mat, not anymore just dirty marks. The only saving grace is the location is nice.”

“The units were fine, one nicer than the other. The communication was excessive received spam emails and texts requesting excessive amounts of information that I did not feel was needed. Flight information, all guests names and ages. The property did not allow mopeds / scooters. However I did not see that noted on original listing. There was also not direct access to tennis courts as shown on listing photos.”

“Very disappointing Airbnb experience, especially for a stay costing approximately $2,300. We encountered multiple issues throughout the trip: broken garbage disposal, master bedroom TV never worked, both AC units were extremely loud and disruptive. The listing photos were also misleading. Photos showed a Keurig setup, San Pellegrino, and fresh lemons for guests, but none were provided. Beach access was technically walkable, but involved a very steep hill that made carrying chairs, umbrellas, and coolers back from the beach exhausting. Most concerning was being awakened early one morning by a loud alarm. We discovered a carbon monoxide detector hidden in a locked closet with heavily corroded batteries. We contacted the answering service at 7:15 AM and were told someone would come immediately, but nobody had arrived by 8:48 AM. Management also avoided Airbnb messaging and handled most communication by phone, limiting written documentation. Our stay was more stressful than relaxing.”

“Great location—ideal for families, with the beach and pool just steps away, plus secure coded access for peace of mind. Communication was generally good, but we didn’t receive follow-up on the promised 20% discount after 2 days without AC. While weather initially made installing a portable unit difficult (understandable), there was no follow-up once conditions improved. The unit could use updates, especially the main bathroom tub, and the jacuzzi lacks safe access. Overall, a convenient stay, but improvements are needed.”