Horizon Vacation Homes

“Free parking was away from building and parking spot were reserved for owners only. Should provide a parking pass for clients .”

“Yann had a beautiful home appearance wise, however there were many issues with cleanliness to begin with, bandaids and garbage wrappers IN THE POOL that we had to clean out, the towels were wet and placed on our beds, the kitchen fridge was pulled out and there was a mess behind it. The queen bedroom was much smaller than expected, the twin bunk beds extremely uncomfortable with barely any cushion to them, master bedroom was good. We had someone come into this Air BnB while it was booked with us and we were not at the location. They went inside of the place, not just outside of it. We had our personal belongings located inside of the home and someone WITHOUT ANY notification had entered the home and the host stated that it was not his team AT FIRST, then we told him to review his security camera and he stated it was his team but completely ignored the fact that they went INSIDE of the home!! The rest of the stay was ruined for us as we feared for our safety and belongings. 1/10⭐”

“I would not book this property again based on my check-in experience. After filling out an excessive application. Check-in was listed as 4:00 PM. I arrived around 5:00 PM to find the property still being cleaned. After messaging the host, I wasn’t told there would be a significant delay until much later. My children and I spent nearly two hours waiting in the parking lot and at a nearby playground while an entire cleaning crew was still inside the home. I understand that delays happen, but what was most unprofessional was the lack of communication. If the property wasn’t going to be ready, I should have been notified before arriving instead of finding out after I got there. Waiting with young children for almost 2 hours. Going on 3 hours after the stated check in time. I have video proof of the cleaning crew on site at 6:50. I have time stamped photos. Why would anyone want to stay in a house (that I witnessed with my own two eyes) being rushed to clean at the very last minute.”

“Nice place! Clean and in a great spot just outside of Orlando. The only frustration was that the community center/pool/arcade place was impossible to find and the host responded slowly and spoke only cooperate-like if you get what i mean.”

“We set up our visit a month in advance and were unaware that the house was for sale until the day before check in. We were unexpectedly surprised with a notice via messaging from the host that there would be a showing of the house in the middle of our stay. We were not comfortable with this. We expected to be able to have a peaceful, fun vacation with privacy. We were told that the visit would occur even if we were not in the house. I said no multiple times and sadly had to call Airbnb for assistance. My family thought we were going to have to be forced to find another place even after having already paid. I tried and it was not easy as some don't allow same day check-ins. After multiple messages, finally we were able to get them to agree to cancel the showing. We ensured that the home and table set-ups were as we found them, did 2 loads of laundry, and cleaned as much as possible. Please ask if property is for sale prior to renting.”

“This place I would give 3 stars because out of a 6 bedroom home you only have 3 tvs when you have lots of kids pool was dirty had to clean it ourself and yann seem inconsiderate to me when responding back ask to help me get another air bnb with one of their properties he claim he couldn’t and I just wish my stay was much better but overall I had a good time with my loved ones and our internary .”

“Unfortunately, I was disappointed with my stay. The Airbnb was very dusty, and it did not feel clean when we arrived. The Wi Fi connection was poor and kept disconnecting. Some of the bowls in the kitchen were dirty, and the toilet brush was old and looked very unhygienic. Overall, the cleanliness did not meet my expectations. I hope the host improves the cleaning and maintenance for future guests.”

“oh man, I never leave bad reviews but I have to this time. first, this place was advertised as "no resort fee" and when we finally checked in (more on that later) we got smacked with a $230 resort fee lol. We arrived at the regal palms to check in and were told that there was no record of our reservation. That's so stressful after a day of travel. Our host Yann (actually just a property management company, not a person) was wildly unresponsive. We finally get checked in, and when we get to the condo (well after the check in time) there's someone in the condo telling us the washer is broken. (we packed light knowing we had access to this, it was important.) spoiler: 7 days later we left and the washer is still broken. but a tech finally did come and use the restroom in the master bath and didn't flush the toilet, without fixing the washer lol. the couches are disgusting. there's just crumbs upon crumbs (and at least one toenail) between the cushions. also we found a huge roach.”

“When bringing up Issues was difficult to admit problems, we had issues with hot water, no water during a planned outage that was addressed after reported, roaches all over kitchen, internet was HORRIBLE, couldn’t watch TV or use iPad or internet on phones, dishwasher was broken, and could not adjust air conditioning below 72 (thermostat had a locked out feature that wouldn’t allow to adjust), maintenance came in while we were gone and left unit unlocked, refused to give any compensation back in return, refused to admit issues… beautiful home and nice neighborhood, but for the money would not recommend with all the issues…”

“The location was convenient and communication was responsive; however, there were significant issues with the master bedroom bed that impacted our stay. It was extremely unstable and unsafe to use. Maintenance did come the next evening but the fix left the bed sitting on the floor, which was not the standard we expected. We reported the issue right away and attempted to resolve it, but it wasn’t properly addressed during our stay. Overall, the experience did not match expectations.”