Horizon Vacation Homes

“The complex and unit was nice. It was just as pictured. We really enjoyed the pool .”

“Pictures are a little deceiving I let Yann know the walls were very dirty not what I’m used to also trash outside was an eye sore also he messaged me before I arrived and wanted to know when I would get there so it would be clean and also messaged me the day before I was to check out so the cleaners could come in and clean. I should be allowed the time I booked without any interruptions overall place needs to be kept up”

“When bringing up Issues was difficult to admit problems, we had issues with hot water, no water during a planned outage that was addressed after reported, roaches all over kitchen, internet was HORRIBLE, couldn’t watch TV or use iPad or internet on phones, dishwasher was broken, and could not adjust air conditioning below 72 (thermostat had a locked out feature that wouldn’t allow to adjust), maintenance came in while we were gone and left unit unlocked, refused to give any compensation back in return, refused to admit issues… beautiful home and nice neighborhood, but for the money would not recommend with all the issues…”

“The home itself was nice and the location was convenient, but there were several issues during our stay. The children’s room had an ongoing ant/insect problem from the first night through the remainder of the trip. We reported it immediately, and while pest control did come, the issue continued and the room ended up being unusable for my family. The Wi-Fi connection was also weak at times, and the hot water for showers did not last very long. Communication started off responsive, but follow-up became limited afterward. Airbnb support ultimately assisted with a partial refund. I appreciate the effort made, but I hope these issues are fully resolved for future guests.”

“The place was nice; however, a significant amount of trash had been left behind, which caused an unpleasant odor. Additionally, the water in both the pool and shower contained a strong amount of bleach, which irritated our eyes.”

“The home was very nice, great location. Super close to Walmart and the onsite amenities were fun for the whole family. The coffee pot was broken upon our arrival, I did reach out and the issue was never addressed. We also did not receive everything listed in the “starter pack” as described. Additionally, with the dirty dishes left in the dishwasher from the previous stay we had to use 1 of the 3 dishwasher pods ment for our own use. Only one of the two trash bags listed in the “pack” were left for our 5 night stay. There were only 3 wash cloths in the entire home. Lastly, be prepared to buy everything you’ll need. No salt and pepper or any spices. We did leave what we bought so hopefully the host will leave them for the following people and continue this practice. The reason I always choose air bnbs over hotels is because I enjoy the feeling of being in a home and being able to cook for my family while being away. Having to buy things that are a staple in most kitchens is inconvenient”

“The location was convenient and communication was responsive; however, there were significant issues with the master bedroom bed that impacted our stay. It was extremely unstable and unsafe to use. Maintenance did come the next evening but the fix left the bed sitting on the floor, which was not the standard we expected. We reported the issue right away and attempted to resolve it, but it wasn’t properly addressed during our stay. Overall, the experience did not match expectations.”

“Communication was great until something went wrong. Refrigerator was broken. Someone did come out to fix it but it was apparently not repairable so instead they put groceries in freezer which didn’t really work out for soda, dairy or other refrigerator, not freezer items. Pool was dirty, beyond leaves but didn’t appreciate being asked if I knew how to use a pool skimmer. Key card for clubhouse access did not work, but another guest let us in. House itself was spacious and nice. A little out dated and lived in, but no big deal. Should definitely get some pot holders and simple kitchen essentials. I understood the house came with a limited supply of paper towels, trash bags etc and left all the extras we purchased for the next guest but potholders, hot pan trivets, and salt and pepper I don’t think is too much to be included with a full kitchen. Once they get a new refrigerator, a pool CLEANER and some basics covered. Will be great.”

“I was concerned about having a pool fence around the pool as we were having small grandchildren visit. Yann told me that the pool fence would be installed prior to our arrival. It wasn't. When I contacted Yann he told me that the fence would be installed the next day. It wasn't. I contacted him again and he said his team would install the fence the next day. It wasn't. I contacted Yann again and he told me that they couldn't install the fence. I told him that I had asked prior to signing the contract and wouldn't have had I known there would be no pool fence. No reply except to tell me that the doors had alarms. Nothing about him lying about the pool fence. He also charged me $964 for pool heat and the pool heater wasn't turned on and we didn't have heated water for about two - three days. Nothing from Yann about crediting me back for something that I had paid for. No pool maintenance for two weeks, loose pool light, outlets in bathrooms didn't work, cockroaches.”

“We were disappointed with our stay. The property felt poorly put together and many things seemed done as cheaply as possible. The pool was one of the main reasons we booked, but the instructions for heating it were unclear and we were never able to actually use it during our stay. There were also an overwhelming number of rules and instructions throughout the house. For a place with a cleaning fee, it felt excessive to be expected to complete so many cleaning tasks before checkout. Overall, the experience did not match the expectations set by the listing.”