Horizon Vacation Homes

“Wasn’t worth staying lost out on 414 and don’t want to give me my refund I never checked in or stayed. This is the biggest fraud place on Airbnb. Don’t stay here.”

“Absolutely filthy, pool didn’t work, run down far beyond normal wear&tear. It was great having our own space and the beds were comfortable but if you have expectations of a fun pool or clean space look elsewhere. We joked all weekend that it looked fine with the lights off. Definitely different than the photos as far as quality. It was very dirty, had to wear slippers to prevent our socks and feet from turning black and had to take otc medication for allergies because of amount of dust. Reached out to host regarding pool, they sent someone out who confirmed it was broken. They said they sent someone to clean the property while we were out, no one had come but the next day (right before we left) they did and we could tell because whatever cleaning products they used to clean light fixtures sprayed all over our belongings below each leaving oil everywhere. Trash left from previous guests. Location worked well for outlet shopping and day at Disney. Responsive management company.”

“Villa itself lovely.Sadly we had issues.Son asleep when he felt something bite him,lights on,infestation of ants in bed.I messaged Yann in the am.Returned at night to reply asking if we wanted pest control?to late for us to action.Changed sheets,sadly another invasion. Messaged Yann to send pest control.Very frustrating,having now read previous reviews this is not first time,why was ant bait not in place? 2nd We came home to 92F blowing out of all vents.Tried to ph Yann, could not make contact.Found emergency no, got answer ph we are busy,leave message&we will ph back.This never happened!All 4 of us slept downstairs,not how I saw our holiday.Heat was unbearable.Yann did send email hour later advising maintenance team finished for day, not helpful. Maintenace came next day, sadly the same occured 2 days later,I was sent a chat gpt how to fix! Let Yann know back door does not lock, we used wood provided to secure.2 powerpoints out in kitchen.This potentially could b a great place!!”

“The place was beautiful, clean and very spacious however, the a/c didn’t work properly, causing the house to be hot and made my stay very uncomfortable for me and all my guest. Even after reaching out, the issue wasn’t resolved. The heat resulted in guest buying personal fans to cool off the house.”

“Free parking was away from building and parking spot were reserved for owners only. Should provide a parking pass for clients .”

“Yann had a beautiful home appearance wise, however there were many issues with cleanliness to begin with, bandaids and garbage wrappers IN THE POOL that we had to clean out, the towels were wet and placed on our beds, the kitchen fridge was pulled out and there was a mess behind it. The queen bedroom was much smaller than expected, the twin bunk beds extremely uncomfortable with barely any cushion to them, master bedroom was good. We had someone come into this Air BnB while it was booked with us and we were not at the location. They went inside of the place, not just outside of it. We had our personal belongings located inside of the home and someone WITHOUT ANY notification had entered the home and the host stated that it was not his team AT FIRST, then we told him to review his security camera and he stated it was his team but completely ignored the fact that they went INSIDE of the home!! The rest of the stay was ruined for us as we feared for our safety and belongings. 1/10⭐”

“I would not book this property again based on my check-in experience. After filling out an excessive application. Check-in was listed as 4:00 PM. I arrived around 5:00 PM to find the property still being cleaned. After messaging the host, I wasn’t told there would be a significant delay until much later. My children and I spent nearly two hours waiting in the parking lot and at a nearby playground while an entire cleaning crew was still inside the home. I understand that delays happen, but what was most unprofessional was the lack of communication. If the property wasn’t going to be ready, I should have been notified before arriving instead of finding out after I got there. Waiting with young children for almost 2 hours. Going on 3 hours after the stated check in time. I have video proof of the cleaning crew on site at 6:50. I have time stamped photos. Why would anyone want to stay in a house (that I witnessed with my own two eyes) being rushed to clean at the very last minute.”

“This place I would give 3 stars because out of a 6 bedroom home you only have 3 tvs when you have lots of kids pool was dirty had to clean it ourself and yann seem inconsiderate to me when responding back ask to help me get another air bnb with one of their properties he claim he couldn’t and I just wish my stay was much better but overall I had a good time with my loved ones and our internary .”

“Unfortunately, I was disappointed with my stay. The Airbnb was very dusty, and it did not feel clean when we arrived. The Wi Fi connection was poor and kept disconnecting. Some of the bowls in the kitchen were dirty, and the toilet brush was old and looked very unhygienic. Overall, the cleanliness did not meet my expectations. I hope the host improves the cleaning and maintenance for future guests.”

“oh man, I never leave bad reviews but I have to this time. first, this place was advertised as "no resort fee" and when we finally checked in (more on that later) we got smacked with a $230 resort fee lol. We arrived at the regal palms to check in and were told that there was no record of our reservation. That's so stressful after a day of travel. Our host Yann (actually just a property management company, not a person) was wildly unresponsive. We finally get checked in, and when we get to the condo (well after the check in time) there's someone in the condo telling us the washer is broken. (we packed light knowing we had access to this, it was important.) spoiler: 7 days later we left and the washer is still broken. but a tech finally did come and use the restroom in the master bath and didn't flush the toilet, without fixing the washer lol. the couches are disgusting. there's just crumbs upon crumbs (and at least one toenail) between the cushions. also we found a huge roach.”