HoliStays Disney

“This unit was very old.. Not cleaned properly was very dusty .. The kitchen was dirty .. The coffee pot was old and gross definitely needs to be replaced .. The blinds were broken . The iron was old and broken if I did not notice it would’ve ruined my clothes..this unit was not maintained and up to par .. def would not return .”

“The furniture wasn’t clean stains on the sofa and rug the dinning room chairs was wobbly and coming apart we wasn’t able to us them the beds were so hard and uncomfortable no one slept well at all The house was clean and the area was very quiet close to shopping and restaurants”

“There is a QR code needed to enter the resort area unless you won’t be able to enter where the houses are located I was sent the QR code 6 times which none of them worked then the host became unresponsive and I had to find another place to stay while out there worst trip I been on in a while due to this”

“We purposely picked this townhome over others because the listing description stated that all bedrooms were located on the second floor, this was not the case. There were other less expensive townhomes in the same gated community that we didn’t book because we wanted all bedrooms close by us due to our children’s ages. It was very disappointing to have the listing be not only completely inaccurate but when we brought it to his attention, we were made to feel like we should have ignored the written listing and figured out the layout of the bedrooms just based on the pictures. And then we received no response at all, very disappointing.”

“Yard was not maintained and had trash from the house to the street, stains on linen and the carpet is very dirty ( house needs a deep cleaning”

“We had a big group, so booked two units from this host. Everything was fine until 25 hours before checking in. He cancelled first unit, saying water leaking. Fine, it happens. So I booked the third unit from him to replace the first unit. Then it turned to be very weird. He didn't answer phone call. I texted to ask for checking in instructions. No response. 23 hours before checking in, he cancelled the second unit, no reason, no explanation, and no response to my questions. Even more, he remained silent when I asked for checking in instructions for the third unit. Until 6 hours before checking in, I still heard nothing from him regarding the third unit. I had to call airbnb multiple times to cancel the third unit. It was a total disaster. If I still see this host doing business on airbnb, I won't use airbnb. Totally not trustable.”

“I will start by saying, Storey Lake is a great location, but I would never book with Matteus or Holistays Disney ever again. He sent me a message the day of check in telling me the original house we booked had a leak and we couldn’t stay there. He gave us the option of another house in Storey Lake or a refund. We had no choice to take the house he offered because we were literally on our way. Turns out he lied to us - there was never a leak. The original house is for sale and they had an open house that weekend. He purposely waited to the day of check in to do this knowing we’d have no choice but to accept his other property so they wouldn’t lose the rental. I would have never chose the house offered. We had adults sleeping on couches because the bunks were so uncomfortable. This is exactly why I never book houses with bunk beds. Tried working with Airbnb support for some sort of refund, but they told me he was within his rights. So I guess they’re ok with hosts lying to customers.”

“*** POR FAVOR NO RESERVEN ESTA CASA *** había leído un par de review que el host cancela tu reserva el mismo día, y pensé que tal vez no era posible, pero si, teníamos una reserva llegamos a Orlando con mi familia los 4 niños. 9 adultos, con ticket para los parques y dos horas antes de nuestra hora de entrada a la casa nos cancelaron, y no solo eso le estuve escribiendo días antes y nunca contestaba, tenía que escribirle hasta 3 veces para que me contestara. Pero lo peor fue dejarnos sin lugar en último minuto, y con toda mi familia, gracias Dios Airbnb nos reubico, pero fue un muy mal momento de nuestras vacaciones para mi, mi familia y los niños, No Resever con esta persona. Horrible”

“The house does not match any of the photos, a bunch of amenities were missing. The host was unresponsive. Mold on the ceiling.. 2 full beds (not king as listed) , arcades all broken, AC wasn’t working, fridge leaking… everything stained/dirty”

“Disappointment is an understatement!!! Pissed off is an understatement!!! Approximately 2 hours before check in, on the direct route to the house, we were notified our reservation was canceled by the host. How inconsiderate, rude, and disrespectful to 8 family members who flew in and the remaining 10 that drove from various places. With a terrible migraine, I had to scramble to find another location that was approximately $900 more, of course unplanned, and cost my immediate family’s trip to Disney. We also missed our prepaid dinner reservation assuming a 4p check in for a 7p dinner, which cost another nearly $1,000. Of course, we missed it having to wait for the cleaning crew of the new location. Matteus was very responsive at first, but eventually stopped when requesting early check in. Overall this was the worse experience EVER!!!!!!!!!!!! DO NOT, I repeat DO NOT Book with this man at any cost! What was months of planning for a peace of mind was completely destroyed.”