HoliStays Disney

“This place seems like a scam. The host was very unresponsive and also said the early check in status wouldn’t be available until the day of. The host canceled on us 5 hours before check in and when I already arrived to Miami so I reported it to Airbnb. They supposedly had unforeseen conditions happen at their place and couldn’t host me. This can be true or not but this is the first time this ever happened to me with Airbnb so I don’t really buy it. Airbnb luckily refunded me but honestly it was such a waste of my time and energy dealing with this situation.”

“This unit was very old.. Not cleaned properly was very dusty .. The kitchen was dirty .. The coffee pot was old and gross definitely needs to be replaced .. The blinds were broken . The iron was old and broken if I did not notice it would’ve ruined my clothes..this unit was not maintained and up to par .. def would not return .”

“There is a QR code needed to enter the resort area unless you won’t be able to enter where the houses are located I was sent the QR code 6 times which none of them worked then the host became unresponsive and I had to find another place to stay while out there worst trip I been on in a while due to this”

“We had a big group, so booked two units from this host. Everything was fine until 25 hours before checking in. He cancelled first unit, saying water leaking. Fine, it happens. So I booked the third unit from him to replace the first unit. Then it turned to be very weird. He didn't answer phone call. I texted to ask for checking in instructions. No response. 23 hours before checking in, he cancelled the second unit, no reason, no explanation, and no response to my questions. Even more, he remained silent when I asked for checking in instructions for the third unit. Until 6 hours before checking in, I still heard nothing from him regarding the third unit. I had to call airbnb multiple times to cancel the third unit. It was a total disaster. If I still see this host doing business on airbnb, I won't use airbnb. Totally not trustable.”

“I will start by saying, Storey Lake is a great location, but I would never book with Matteus or Holistays Disney ever again. He sent me a message the day of check in telling me the original house we booked had a leak and we couldn’t stay there. He gave us the option of another house in Storey Lake or a refund. We had no choice to take the house he offered because we were literally on our way. Turns out he lied to us - there was never a leak. The original house is for sale and they had an open house that weekend. He purposely waited to the day of check in to do this knowing we’d have no choice but to accept his other property so they wouldn’t lose the rental. I would have never chose the house offered. We had adults sleeping on couches because the bunks were so uncomfortable. This is exactly why I never book houses with bunk beds. Tried working with Airbnb support for some sort of refund, but they told me he was within his rights. So I guess they’re ok with hosts lying to customers.”

“Nice location are many different shopping stores. By a community water park, golfing and more. However the house needs improvement better up keeping Dusty, really old cook wear ac vents needs cleaning. And host really needs to look into their vacation home and who’s cleaning them and responding to guess needs improvement not when you want.”

“The house does not match any of the photos, a bunch of amenities were missing. The host was unresponsive. Mold on the ceiling.. 2 full beds (not king as listed) , arcades all broken, AC wasn’t working, fridge leaking… everything stained/dirty”

“Disappointment is an understatement!!! Pissed off is an understatement!!! Approximately 2 hours before check in, on the direct route to the house, we were notified our reservation was canceled by the host. How inconsiderate, rude, and disrespectful to 8 family members who flew in and the remaining 10 that drove from various places. With a terrible migraine, I had to scramble to find another location that was approximately $900 more, of course unplanned, and cost my immediate family’s trip to Disney. We also missed our prepaid dinner reservation assuming a 4p check in for a 7p dinner, which cost another nearly $1,000. Of course, we missed it having to wait for the cleaning crew of the new location. Matteus was very responsive at first, but eventually stopped when requesting early check in. Overall this was the worse experience EVER!!!!!!!!!!!! DO NOT, I repeat DO NOT Book with this man at any cost! What was months of planning for a peace of mind was completely destroyed.”

“SCAM!! SCAM!!! SCAM!!! Terrible communication. Literally cancelled as soon as we arrived. Took our money. DO NOT BOOK THIS PLACE.”

“Matters-Hoilstays Disney’s cancelled 2 hours before check-in with an email. I think a phone call would have been a better heads-up on a 7 day reservation.”