Great Western Lodging

“The place itself was great with a reasonable rate (before the fees). But the property management group was difficult to communicate with, and the cleaning time was kind of excessive considering you’re paying 200 plus for it. Would have been nice to be able to check in an hour earlier like other local hotels were able to do. It was also impossible to get food delivered to this location after our concert. If you are looking for a late bite there really isn’t nothing around. I would say this place is more for family’s than the ones that go to the local concerts. We will most likely be staying at the hotel down the road next time we see a show at the Dillon Amp.”

“The apartment is in a beautiful location! It is ideal to walk to the lake or the community playground. Or if you are in town on a Friday it is perfect for walking to the Farmers Market! You must try the cinnamon rolls and pastries from Coloradough! We also walked to Stand Up Paddle - Dillon and rented kayaks during our trip, which was a fun adventure for all. The porch is an ideal place to watch the sunsets across the lake. Now for the loss of stars from my review. The downstairs neighbor is quite vocal about any noise. Even walking in the apartment. We had the windows open and a breeze caused doors to slam and the next thing I knew he was coming into the apartment to talk to us about the noise. It was startling. The pool is also undergoing renovations and this was never disclosed to us prior to our arrival. My children were not happy with that surprise. If it had not been for the neighbor entering and the pool closure it would have been a 5 star stay!”

“Still waiting after being promised that I would hear from their “compensation team” for their very inaccurate description of amenities that comes with the unit. Pool, Hot Tub, and washer all not usable but the ad all says different. Very unfair and sketchy ad with honesty being a huge problem. Now of course after being told multiple times I would hear back from compensation team, big surprise they never have contacted me. Guess I will have to be more proactive on figuring out a reasonable compensation for myself and getting $$ back.”

“Located about a mile from the amphitheater. Definitely walkable. This location is in a dated strip mall next to a bank. Be sure to read the fine print. You have to sign a contract outside of AirBNB and also communicate through their own portal and text a phone number to connect. If you need a quick place to stay to see a concert it works.”

“Place was very nice and spacious. Had a issue with bathroom doorknob, couldn’t get the door open. Had a bad experience the day of check out. Guy showed up an hour before check out and started draining hot tub. We were still in the room getting ready wrapping up to leave and this walked in our room and started doing his “job”. We really didn’t appreciate the bad attitude when I confronted them about coming in before our check out time. There shouldn’t be any reason for maintenance work or anything of that sort to be scheduled while we are still there. We paid for the stay and they didn’t rest that.”

“I booked this property specifically because it advertised hot tub and pool access, which was highlighted in the listing description, photos, and About section. I paid $150 more than comparable properties in the area precisely for this amenity, as it was meant to be a special anniversary trip with my girlfriend. Unfortunately, upon arrival and during our stay, both the hot tubs and pool were closed for maintenance. There was no prior notice from the host about this closure neither in the check-in portal, nor via message before or during our stay. The only information listed was the normal hot tub operating hours. When I asked the host for directions, we followed the instructions exactly. We got dressed, grabbed wine and the access, walked to the clubhouse in 40 degree weather, only to find everything under maintenance. This was especially disappointing on our anniversary, as we had planned our schedule around it. The host denied a refund. Questioned us and lied about it being posted”

“Great location in Frisco and overall a neat, tidy 1BR retreat that worked well for my stay. One constructive suggestion would be to keep all access details, codes, and arrival instructions within Airbnb's messaging platform. In my case, communication moved outside Airbnb, which led to delayed access on arrival. That meant standing in the cold and needing to call an overseas support agent who did not have the key codes or clear knowledge of the property, including parking and door access. The condo itself was well presented, and with a smoother check-in process this would have been a much better arrival experience.”

“Extremely horrible experience!! Extremely disappointed with our 3 night stay (spring break with our daughters 9 and 11). The Queen bed was actually a full, making it impossible for two adults to sleep comfortably. The sofa bed was unusable due to poking coils and sagging. We also found stained unwashed pillowcases. The guest toilet was broken the entire stay despite multiple calls to Great Western Lodging. The Maintenance staff could not fix it and we were told that this isn't an emergency situation because at least one is working. No plumber was called despite multiple requests. So our kids and us had to use just one toilet Thursday till Sunday. No hand soap for the kitchen despite requests. Dishwasher didn't work for one night but the property manager fixed it. We paid $1350 for this "luxury" experience. Avoid this apartment and this management company. The only upside was the location. This is at a walking distance from the main-street.”

“Beautiful home - painful issue resolution experience with property management company. Would not recommend staying here.”

“Disappointed in our stay with Great Western Lodging. We communicated about the lack of cleaning, dust everywhere, trash found throughout. Dirty dishes that were put away with the clean ones. And yet, no compensation, no apologies of any kind. No support. It’s really unfortunate because the location is so ideal but it was an awful experience that was met with no kindness.”