Great Western Lodging

“Place was very nice and spacious. Had a issue with bathroom doorknob, couldn’t get the door open. Had a bad experience the day of check out. Guy showed up an hour before check out and started draining hot tub. We were still in the room getting ready wrapping up to leave and this walked in our room and started doing his “job”. We really didn’t appreciate the bad attitude when I confronted them about coming in before our check out time. There shouldn’t be any reason for maintenance work or anything of that sort to be scheduled while we are still there. We paid for the stay and they didn’t rest that.”

“Heat has no control, its upwards of 80 degrees inside. solution provided was to open windows, it was cold by the midnight, regulating temperatures dyeing sleep after a hard day hike, yikes!! Good location though.”

“I booked this property specifically because it advertised hot tub and pool access, which was highlighted in the listing description, photos, and About section. I paid $150 more than comparable properties in the area precisely for this amenity, as it was meant to be a special anniversary trip with my girlfriend. Unfortunately, upon arrival and during our stay, both the hot tubs and pool were closed for maintenance. There was no prior notice from the host about this closure neither in the check-in portal, nor via message before or during our stay. The only information listed was the normal hot tub operating hours. When I asked the host for directions, we followed the instructions exactly. We got dressed, grabbed wine and the access, walked to the clubhouse in 40 degree weather, only to find everything under maintenance. This was especially disappointing on our anniversary, as we had planned our schedule around it. The host denied a refund. Questioned us and lied about it being posted”

“The condo was as described. We had an issue with the hot water, which was a bit of a mess because the property is located at Beaver Run, which is typically managed by the Beaver Run maintenance team, but Great Western Lodging does its own management of maintenance. We discovered this when we reached out to the front desk and maintenance at the resort, and we were then told that we had to reach out to Great Western directly. The response time from Great Western was great, but after a few hours, they said it was on Beaver Run's end, and their maintenance team was working on it, but they didn't have an estimate on the repair time. This was frustrating, as the people we were now waiting on were the first people I reached out to, who told me they couldn't help us. They eventually got the hot water working again, several hours later. This is definitely a weird setup and not something we were expecting to have to navigate on our first day there.”

“Didn’t realise we were booking through a company. Frustrating that instructions were through the company’s portal and not listed on Airbnb app. Just another step to go through to look up general info about our stay. The portal link did not work so was prompted to call their emergency line since it was after hours. Calls went to a call center that took time to get us answers about door code or to get other questions answered..”

“Great location in Frisco and overall a neat, tidy 1BR retreat that worked well for my stay. One constructive suggestion would be to keep all access details, codes, and arrival instructions within Airbnb's messaging platform. In my case, communication moved outside Airbnb, which led to delayed access on arrival. That meant standing in the cold and needing to call an overseas support agent who did not have the key codes or clear knowledge of the property, including parking and door access. The condo itself was well presented, and with a smoother check-in process this would have been a much better arrival experience.”

“Extremely horrible experience!! Extremely disappointed with our 3 night stay (spring break with our daughters 9 and 11). The Queen bed was actually a full, making it impossible for two adults to sleep comfortably. The sofa bed was unusable due to poking coils and sagging. We also found stained unwashed pillowcases. The guest toilet was broken the entire stay despite multiple calls to Great Western Lodging. The Maintenance staff could not fix it and we were told that this isn't an emergency situation because at least one is working. No plumber was called despite multiple requests. So our kids and us had to use just one toilet Thursday till Sunday. No hand soap for the kitchen despite requests. Dishwasher didn't work for one night but the property manager fixed it. We paid $1350 for this "luxury" experience. Avoid this apartment and this management company. The only upside was the location. This is at a walking distance from the main-street.”

“Beautiful home - painful issue resolution experience with property management company. Would not recommend staying here.”

“Disappointed in our stay with Great Western Lodging. We communicated about the lack of cleaning, dust everywhere, trash found throughout. Dirty dishes that were put away with the clean ones. And yet, no compensation, no apologies of any kind. No support. It’s really unfortunate because the location is so ideal but it was an awful experience that was met with no kindness.”

“The home itself was very nice and the views were phenomenal. However, the overall experience was frustrating. We were told the place would be ready by 1pm, but upon arrival were informed it wouldn’t be ready until 4pm, and the agent was very rude about it. The Wi-Fi also didn’t work for almost our entire stay. No one came the first day, and when someone did come the second day, they said they couldn’t fix it and would need to contact the provider. The Wi-Fi wasn’t restored until 30 minutes before we left. Since our main reason for booking was to relax and watch movies, this was very disappointing. Unfortunately, the host’s communication and handling of these issues overshadowed an otherwise beautiful property.”