Goldnest

“Host was very responsive. Requested a drip coffee maker months prior to the stay and it was only provided on day 2 of our stay after I asked for it again. Annoying because I had to spend $50 to door dash coffee since no coffee maker was there for our first morning. Outside of that the house was very nice, also had very nice finishes. The furnishings however were not nice or comfortable. The beds in the home are almost intolerable. They are hard as a rock, feel like sleeping on a board. We considered changing bedrooms however every single bed in this house is the same horrible cheap mattress. I woke up with neck pain that triggered my migraine headaches. I really cannot stress enough how awful the beds are. The TVs are my other complaint, some strange google login system for the management company that had to be bypassed each time you turned the tv on. I’m unsure if this was due to the cheap TQL TVs or if it’s something the host could correct. Also not 1 extra blanket in the house.”

“Deposit outside platform Poor communication from Goldnest No shampoo in master No filter in the fridge water Told only after check-in that basically we shouldn’t make noise outside because of Neighboors after 9”

“The host was very friendly and readily available. There were some issues that came up which could have mattered more to other guests but we were there for 2 nights only and it was manageable. The host did tell us about the pool filter issue but it was too last minute to cancel the reservation.”

“Good But they are very wary and ask for a lot of requirements, and that’s what I didn’t like.”

“The only reason why we’ve got this house was because of the pool. The pool was in terrible conditions. The pool had green slime inside. The bottom of the pool is in terrible shape. They send someone to clean after our whole day of our stay and they also did a terrible job, leaving everything behind test strips all over the floor. It was a mess. Outside wall decor was falling off remote controls were missing from inside the house.”

“My review is not about trying to gain leverage for a larger refund. It is based on the experience we actually had during our stay. We were without running water for an entire day, communication was delayed when we needed assistance most, and there was a complete lack of empathy for how significantly this disrupted our vacation. The refund request was justified because of multiple issues that affected both the safety and quality of the property, including no running water, a fallen tree in the yard, a leaking master bathroom shower head, and a dirty pool. On top of that, the surrounding neighborhood was filled with junk and did not match the expectations set by the listing. What made the situation even more concerning was learning that someone from the neighborhood had deliberately disconnected the property’s main water supply. Rather than recognizing the seriousness of a stranger accessing the property and tampering with essential utilities, your response was simply that the property”

“The whole check-in process had extra complicated steps that I’ve never had before. They wouldn’t allow early checkin, which has never happened to us before. Then less than hour before our check in, they actually delayed our check in by over 2 hours despite knowing we had 4 young kids waiting to get in the pool. When we tried to contact them, they never called us. We had to call them. The girl on the phone couldn’t speak English well and didn’t have any authority to make decisions or any info for us. We went to the house anyways and watched the “cleaning crew” go in and out of the house way too fast. There’s no way they cleaned that place well. Also the house was not in a nice neighborhood that I felt comfortable in with our family. We ended up back to book a different place through a different host and the cancellation cost us $200!!! Absolutely terrible overall experience.”

“Unfortunately, this was not a good experience. I traveled from another state and had to wait nearly an hour outside before receiving a response regarding my reservation. Communication from the host was very slow and caused a lot of stress. The host was also very focused on monitoring the number of guests and repeatedly warned that additional charges would apply if any guest visited or stayed longer than allowed. This made me feel uncomfortable and unwelcome during my stay. In addition, there were issues with the property, including standing water outside and unpleasant odors. Overall, the experience did not meet my expectations, and I would not choose to stay here again.”

“To say I am disappointed is the least. I booked this place for the pool and I made sure host knew that before hand. And it was not at all what it said it would be. Pool was green and murky and I immediately reached out upon arrival and I kept getting the runaround of “someone is going”. Projector did not work. PAC man game did not work. Just a terrible terrible trip. We ended up cutting our stay and didn’t even get a refund for the wasted time and money. So disappointing.”

“The very first morning I showered, human feces came up from the drain and filled the entire shower floor. Anytime any other bathroom was flushed it also came up in the main shower. The couch was broken and literally falling apart, the pool was filthy and unusable, the refrigerator leaked etc. This place was an absolute joke. I understand things happen but the way the situation was handled was completely sub par. The management company is horrible too, complete disregard for customer service. Would never recommend anybody to stay here.”