Experience Vacation Rentals

“When I booked the place, it says about four people you can stand when I went there no blanket or anything provided for the sofa so I had to go outside to buy the blankets the sheets and everything if you advertising something for four people, you must provide the minimum thanks and then when I ask about thousand thousand provided nothing was provided on Airbnb where is the first time I see something like this booking Airbnb for a long time was dirty filthy and no pillows or providers for the sofa so like I said most of the stuff that I have to stay there let’s pay for the blanket Store pillows. Everything else I had to purchase in order to stay there for three days please specify everything before your end. Anything over there thank you.”

“There was a fair amount of repairs needed to the home. One bathroom door did not have a lock, one showerhead had been ripped out of the wall and replaced without the hole being patched, some sketchy wiring that seemed to be done by a friend and not a professional. There were random items that we found that were left behind by previous guests, like bedding and a football. It did not make the home feel like it was cleaned well between guest. The best thing about it was that it fit our 12 people. There was a restaurant one minute walking distance. And a grocery store just beyond that. The beach was a quick car ride. The house did not have any parking but the grocery store parking lot was available overnight.”

“When I got there the room smelled bad. I spent three days there. The TV was broken, and the Wi-Fi was horrible. I had three kids with me. The first day, I asked to fix the TV for my kids and got no response. I asked again on the second day and got no response. I even sent emails and no response. (Don't recommend)”

“This dump is pure motel trash with scratchy, threadbare towels and sheets that feel like sandpaper left over from a construction site. The carpet inside was so disgusting it looked like it hadn’t been cleaned since the Reagan administration—stained, sticky, and reeking. The only thing this dump has going for it is being near the beach, and even that isn’t worth the nightmare. The second you pull up and clock the sketchy crowd hanging around, you realize there’s zero redeeming quality here. Want to use the washer and dryer? You’ve got to download some sketchy app that’s notorious for vacuuming up all your personal data. Absolutely not somewhere you’d ever bring kids—there are shady characters prowling the property at all hours. I actually considered bringing my family until I got completely conned by the “condo rental” label. Don’t fall for it. You’re better off in an actual cheap motel, because at least then you’d know what kind of misery you’re signing up for. This place is worse.”

“Would give this zero stars if I could!! Do NOT book through Experience Vacation Rentals. My wife, daughter, and I booked a 3-night stay at their Malibu property through Airbnb, and the listing was completely misleading. It advertised a queen bed, but we got a full-size bed that was rock hard. My husband had to sleep on a broken, sagging couch. The blinds were broken, the room wasn’t clean, and we were charged $25 per day for parking instead of the advertised $25 for the entire stay. Maintenance even confirmed the bed wasn’t a queen, yet the company did nothing to fix the situation. Danny and CJ repeatedly said they’d “talk to the team” but never followed up. After wasting our vacation arguing with them, they offered only a $200 refund. We ended up leaving early and paying for another hotel out of pocket. We work hard all year for a vacation, and this company completely ruined it. Save yourself the stress and book somewhere else.”

“I would not recommend anyone! The deck was unsafe and covered with code enforcement stop-work notices due to permits not being obtained. There was no warning provided prior to arrival regarding the deck’s condition. The deck was not blocked off, secured, or marked with caution tape when we arrived, despite the obvious safety hazard. We were traveling with three children, and our children attempted to access the deck before we became aware of the danger. We contacted your company multiple times seeking assistance and resolution but did not receive an adequate response. The property advertised a pool, which does not exist. The air conditioning did not work and the oven needed maintenance which we had to have them come fix as well as the a/c. These issues constitute false advertising and the failure to disclose a significant safety concern and also against many policies in Airbnb documents and contract’s. They did not communicate and it was pulling teeth for answers.”

“This was just an awful experience. The unit is run down and unkempt. Bed gross. Carpet dirty. Clutter. Not maintained. No hair dryer as listed. No key to dead bolt. Door lock broke Sat night and they sent handyman at 11pm to replace it. Didn’t ask. Just told. All responses from rental agency were AI generated and inappropriate. Horrid all the way around. We filed a request for refund. This unit should not be rented.”

“We were excited for our first family trip together, including two children and two infants. The home matched the photos and description, but we quickly noticed cleanliness issues, including bedding left in the washer with a strong odor, dirty dishes in the dishwasher, and used toothbrushes in the master bathroom. Around 1:30 a.m. on our first night, we found five bedbugs in the master suite and immediately contacted the host and Airbnb. Several members of our group spent the night checking rooms, washing belongings, and taking precautions. The next morning, pest control confirmed bedbug activity. While the host communicated with us, no alternative accommodations or solutions were offered. Airbnb customer service was the most helpful in resolving the situation and ultimately refunded about 90% of our stay. Due to the confirmed bedbugs and overall experience, we ended our planned 3-night, 4-day trip after the first night and returned home.”

“The host blatantly lied about the amenities in the room. I specifically booked the room for queen beds as I don't fit in full sized beds. Walked in to 2 full beds instead of queen beds. When I tried to reach out, they texted me back with a bot and refused to call me. We cancelled our stay through Airbnb customer support and immediately left.”

“Rude”