Epic Florida Rentals

“Steven’s place was ok. It was a nice location but he needs to work on a few things. He should check behind his cleaning staff and set the air before guests arrive especially in Florida weather. He also needs to get a better starter kit. 1 roll of paper towels and 2 trash bags when you know the party is large is kind of insane. Overall I’ll give it a 7/10.”

“Everything was fine, except for the pool area. Covered in flies, and not suitable for use. making it look dirty the owner asked for money for pool heating which would have been a total waste. Nothing to do with me but I think it could do with an update or even renewing. Sorry for the negative review but it did spoil some of the stay. because the children were not allowed to use it.”

“This was the WORST Airbnb experience I’ve ever had. The entry code did not work when we arrived, leaving us locked out for approximately 3 hours and causing us to miss a reservation. Despite multiple calls and messages, the host (Steven) was UNRESPONSIVE until Airbnb intervened. Beyond the check- in issues, the property showed several signs of poor maintenance, including a broken window covered with tape, unpleasant odors from the washer area, dirty carpeting, and bugs inside the unit. Steven also never responded to questions we had, he only messaged us to let us know how to clean the unit before leaving. (Inconsiderate). The combination of awful communication and unsatisfactory property conditions made this stay unacceptable. I would NEVER recommend this property or host to others. I wish I could post screenshots of everything.”

“When we first got there, there was a water leak from the garage into the house which we were told someone was going to be there to suck up the water. They didn’t show up till 830 at night. Then the water heater didn’t work we were told someone would be there to fix it between three and five the next day when we got back at 6:30 no communication about that. It wasn’t fixed after booking another Airbnb because there was no communication about the water heater. I was told he was going to charge us three days and the cleaning fee we were there one day.”

“I’ve been traveling to Orlando for years, and this was my worst Airbnb experience. While the property looks luxurious, the stay did not match that standard. We arrived around 11 PM and our access code didn’t work, taking nearly an hour to resolve after a long day of travel. The refrigerator was broken for four days, with maintenance coming in and out, which was disruptive, especially with a toddler. We lost groceries due to this issue, and my message to Steven about it was ignored. A replacement fridge arrived without notice on day five. Cleanliness was also a concern, with animal hair, crumbs, and even expired food found throughout the home. Most disappointing was the lack of communication, as messages were read but not answered. This property has potential, but needs major improvements in cleanliness, maintenance, and responsiveness. I did document all of these issues. I was also told that I would receive some sort of refund which I have not yet seen being reflected in my bill.”

“Flight got canceled didn’t get to place until 2nd night in the late night. Host wasn’t considerate about the situation. Floor was sticky when we got there. Also WiFi and service was terrible to the point that WiFi went out and host was no help about the situation or didn’t accommodate us another way. Says to leave side pool doors open for pool boy. Things were moved around and when asked the pool guy the one day he came he said it wasn’t him moving things around that was his first time there so host was probably coming around when we were out the house we would notice things moved or around when we got back. For the amount I paid was highly disappointed with the stay.”

“Once we arrived we received the address and room number. Once we got to the door we couldn’t unlock. After communicating with the host we finally realized that it was the wrong building. This property has different sections and you can The exact building number wasn’t provided with the address but we were able to figure it out. Once we got into the place we seen bags and others people stuff inside. We immediately left and reached out to the host. We noticed the place wasn’t clean at first so we waited to see if it would be cleaned. After being told the place was clean we arrived back a seen it wasn’t clean. Dishes in the sink, cooked food on the stove with flies around it. Dishes and covers everywhere. There was explicit items though out the property, a broken window and so much more. The place was left in terrible condition and wasn’t clean. The host and staff tried to offer another place after a couple hours but Airbnb support advised that we canceled. We were left without a place.”

“The pool is too small for such a big house, also, there was trash outside when we arrived and didn't get picked up until the next day also we had two different people come and repair things while we were there. I just feel as if that should have been done doing the cleaning time. My complaint is the pool it was too small for everyone in the house to get in together”

“The house and pool are lovely. It was just one of those unlucky times for us to stay in a house with a problem. And boy did this one have a problem! Minutes into checking in we heard weird rumblings in all plumbing areas when flushing the toilet, etc- then the following morning all hell broke loose. Downstairs faucets and bathtubs filling up with waste, overflowing toilets, upstairs plumbing not working, massive stench, etc. “Steven” the owners rep was good at communicating with plumbers, cleaning people etc to sort out the problems, but spent two days waiting for workmen, etc. Not to mention worry that things aren’t clean enough after the horror of the bathtub full of poop! And you know what? They wanted to charge us $50 to check out a little later and refused to offer any sort of compensation (couple of nights refund is all I asked for)!!! I know things happen, I do, but the way they handled us was not compassionate or understanding for what we were going through.”

“Would not return. Managed by company not owner - which provides terrible service. You will not get solid help and will have to rely on unattended management company. Paid premium to have pool heated and was not working the first 4 days of 8 day trip. Master bedroom bed has spring mattress that is 4 inches at best. Ended up sleeping with kiddos in their rooms that had memory foam toppers. Had stranded bar of soap and hair in master shower at check in. Very scarce dishes and had to purchase additional. Wouldn’t return, especially with kids with hopes of swimming. Location and pools otherwise are nice.”