Eden Crest Vacation Rentals

“It was a fabulous cabin. Beautiful views from the back deck. We watched one of the best sunsets we have ever seen. The cabin came with everything we needed. Very clean! We traveled with 2 dogs and it was a great space for them as well. The only reason I gave 4 stars and not 5 was the beds. The master bed was one of the worst beds ive ever stayed on. You can feel the metal springs. And it was incredibly squeaky. My husband had to sleep upstairs due to the bed being so loud every time I moved. All and all. It was a great vacation.”

“Finding location was hard. Need better directions on the road for 3747 house number”

“No view of the mountains! I understand that maybe during fall or early spring you can see thru the trees, but the picture leads you to book it based on the view. Should be taken down because it’s misleading. There was coffee that was provided for the coffee maker but no filter- pointless. The property personal responded with they don’t provide it. Why provide coffee that you can’t make ?! Otherwise it’s a really nice property and very good TN vibes!”

“It was great until the day we were to leave. We woke up and there was no water. We called and reported it around 7am and the person who answered the phone took the information, said she would contact maintenance, and call us back. We never heard from anyone. We packed our things, cleaned the best we could, and left. We understand mechanical issues, but not calling us back was very inconsiderate. Since we didn’t know what was going on, we left earlier than we wanted to.”

“Unfortunately, our stay was very disappointing from beginning to end. The cabin was not properly maintained or cleaned. The grass badly needed to be cut, making it very difficult to access and enjoy the creek. Inside, the floors were dirty, the bed sheets were stained, one of the beds was damaged and unusable, and there were urine stains that should have been cleaned. What made the experience even worse was how management handled our concerns. We contacted them about the issues during our stay and did notify them in a timely manner. Despite that, we were told afterward that we had not reported the problems soon enough. For an over $800 stay, we were only given a $200 refund, which did not feel like an appropriate resolution given the condition of the property. We were hoping for a clean, comfortable, and relaxing cabin experience. Unfortunately, the condition of the property and the lack of meaningful assistance from management left us very disappointed.”

“Positives: • Lots of space, our group of 14 could spread out. • Large Bedrooms & En-Suite Bath • Ample parking • Pool nearby all enjoyed • Nicely furnished Negatives • Live Scorpions was an alarming Issue especially when two were present inside the cabin. •. Severe shortage of kitchen Linens •. Neglected outdoor porch area Cobwebby porch and chairs •. Low quality bathroom Products. Cabin has great potential but management urgently needs to address pest control (scorpions) And upgrade bath amenities and ensure outdoor porches receive regular cleaning. Until those issues are resolved, future guests should pack bug spray and extra kitchen towels. Spacious and beautiful property but major pest and supply issues need fixing.”

“We were packing up the car and about to leave, as checkout is 10am, and at 9:55am we were locked out of the house. Our phones and our dog were locked inside. The passcode no longer worked. Luckily the door to the hot tub hadn’t yet been locked so my husband jumped the fence and was able to get inside. He called the number and the guy was very rude and dismissive.”

“Overall it was a nice place. I did feel misled by a few things and was a little frustrated at first. It appeared that the pool was with our location, but ended up being a community pool. I also thought it was inconvenient to have to go outside and down steep steps to get to the game room theater. I am glad I did not have little children otherwise I would not let them go down alone. We ended up not having air conditioning for several of the days on the top level where my 80yr parents stayed, it was very difficult especially since the temp was 87 degrees inside. We were given 2 portable units, that did not work well. The cable TV did not run properly either, so that was also an issue that never got resolved. Those were the 2 main reasons why my parents went, so they can relax and watch some good movies while we all went to attractions. I hope they fix all of that before the next guest come. They were horrible at any resolution and always responded with we will let management know.”

“Shower heads in most of the showers not working well. Lacking kitchen cook ware no frying pan Pool filter was not working.”

“The first night of the trip, the lock didn’t work. I messaged the owner and didn’t receive a response until the next morning at 9am. It was so bad that Airbnb forced them to give me a full refund even though their policy states “no refunds”. The location was terrible. Looked nothing like the pictures. It was also up a hill with no decent parking. I had to back out of the driveway because there was no place to turn around. Would not recommend booking this place.”