Dwell Vacations

“The ceiling leaked onto the bed and continued to pour throughout the night. When I arrived, the ceiling was already peeling, and debris from the ceiling had fallen onto the bedding. Later that night, around 12:30 or 1:00 a.m., I heard water pouring from the ceiling, followed by continuous dripping. I contacted the property owner, who assured me they would review the situation and follow up. Due to the unsanitary conditions caused by this incident, which occurred during my friend's birthday, I was requesting a refund or partial compensation but no follow up of what they would do.”

“To small need bigger bed and more towels”

“Needs to be updated room wise and needs a extreme deep clean on air systems and rooms for mold and deep stains”

“It was my birthday weekend I did have a great time with my sister's. The host was awesome and response time great. Honestly we were immediately disappointed as soon as we opened the door, it looked nothing like the photos the carpets were filty, the living room furniture old and dirty along with the vents. The bathroom showers were not cleaned properly and there was mold in them. The place smelled of cigarettes and body oder. When asked if there was a different unit to move to the question was totally ignored but they did have someone come in and get the smells out, but they didnt reclean the bathrooms. There were some tiny bugs crawling in the bathroom we didnt know what they were, yuck we stayed clear of them at all times and made sure not to bring them home with us. There is no ocen view but it was walkable to everything, quiet and peaceful. We made the best of it, we literally were out every, we just showered and slept there. The place definitely needs upgrades and NEW CARPETS”

“Cuándo reserven esta habitación, quiero que sepan que no se les va a entregar por la mañana. Si ustedes llegan a la playa se les entregará hasta las cuatro de la tarde cuatro P.M. porque ellos no te pueden entregar la habitación antes así que pienso que es un muy mal servicio porque tuve que rentar otro hotel para poder bañarme porque yo llegué a las nueve de la mañana y ellos entregan hasta las cuatro de la tarde, o sea prácticamente tú sólo pagas por dormir”

“Place is pretty rough. There was hair ball on the bathroom counter when we checked in. Also, couldn’t check in early because they were doing a “cleanliness check”… sureeeeee. Nice ripe smell that really wouldn’t go away, seemed to be coming from the plumbing in the place. Foggy doors/windows. Only thing good was the large hot tub & pool.”

“When we arrived, there were dirty dishes left in the dishwasher, the glass on the shower was broken, and the shower was clogged. The host did their best to address these issues and was responsive when we brought them to their attention. However, even when maintenance came up, they were not initially aware that the clogged shower was an issue until we specifically told them., the biggest issue happened around 3 AM when we encountered a mouse inside the room. We were so uncomfortable that we packed up and drove home in the middle of the night while exhausted rather than stay there. We understand that the mouse appeared unexpectedly and that we weren’t able to get a photo of it. What was also disappointing was the resolution afterward. Airbnb offered only $62.73 in compensation we paid for a full night’s stay and were forced to leave around 3 AM because we no longer felt comfortable staying there. I would not recommend this place to anyone and will certainly never stay here again. 0/10”

“Second day at our stay we found a bed bug in the two bedroom room. This was after we had already changed and showered from being at the beach. Host communicated really fast and apologized for the inconvenience and promised to send an exterminator that night. No help that was “promised” ever came and all communication from there stopped. We all traveled far and had to stay up all night as we didn’t feel safe sleeping in that bedroom in fear of bringing an infestation home with us. Just extremely upset.”

“The view from the balcony is great - too bad I couldn’t enjoy it because of the awful weed smell coming from next door. Got stuck inside (per Dwell Vacations suggestion) with a crappy AC unit that just brought the smoke into the space. Highly recommend bringing fans (I had to go out and buy 2) because AC doesn’t go into bed area. And bring your own toilet paper because there isn’t any provided. Bathroom is a complete waste, no room for anything including washing hands and brushing teeth…which kind of defeats the whole point. Do yourself a favor and skip this space. And pass on Dwell Vacation locations.”

“This stay created unnecessary stress during what was meant to be a relaxing trip. Before check-in, I was required to complete an emailed guest form with additional terms that were not disclosed in the Airbnb listing. I was told I would not receive check-in instructions without it, so I had to involve Airbnb Support. Checkout was also mishandled. The host told me to leave earlier than the checkout time shown in my Airbnb reservation, and housekeeping knocked early to tell me to vacate. Even after I showed the app’s checkout time and messages, the host treated a newly stated time as binding without an Airbnb change request or reservation update. The unit had a noisy AC and a front-door gap that let bugs and flies inside. Wi‑Fi and cell service were poor indoors. The unit was clean and close to the beach, but those positives did not outweigh the undisclosed terms, checkout pressure, and poor communication. This experience was frustrating enough to make me reconsider using Airbnb again.”