Cupon Tours

“After carefully considering our options, this stay looked to be in a great location, with nice basic amenities for the price. Whilst the location is central, the amenities were not as desirable. The complex is extremely busy, which makes it hard to park close to the door. The elevators are filthy and smell bad. The apartment looked good at first sight, albeit lacking any decor that was advertised, however inside it was filthy. There were brown stains, hairballs and mold all over the floor. Our feet were dirty from it, meaning any showering made you and your towels more dirty afterwards. The apartment was advertised as top floor, however it is not. We asked them to clean the room, and the host said they did and took the trash out. On return, nothing was cleaned and trash was still there. We ended up leaving as it was unlivable. Avoid at all costs.”

“The Airbnb apartment was overall bad, there were several issues during the stay. The biggest problem was a clogged shower drain that was reported early but took a long time to fix, with poor communication from the host. The apartment also had multiple cleanliness concerns, including an unclean shower, dirty stove, stained areas near the couch, and old, unsanitary floor mats in both the kitchen and bathroom. The bathroom felt humid, hot, and uncomfortable overall. There were also two leaks one in the restroom and another near the sink area. Additionally, the apartment had a strong unpleasant odor upon entering. Only one set of towels was provided, and extra towels required an additional charge. Other minor issues included a random broom left in the bathroom and a slightly wobbly bed frame. Overall, the cleanliness and maintenance did not meet expectations, and these issues should be addressed for future guests.”

“Worst BnB I’ve ever booked in my 16 trips/9 years with AirBnB. Zero hot water! Had maintenance in our room to 10pm with ZERO fix. Zero crib/pack n play when we arrived despite being arranged and confirmed prior multiple times, got delivered at 930pm finally after I told the co host how unacceptable it was. The exterior gate and building access door were both completely unsecured/unlocked providing a false sense of safety. Blinds on the windows are missing. The floors were dirty to the point of the bottoms of our socks turning black. “Room darkening shades” is false, there’s just curtains, that are too small and sheer. The beds are VERY noisy. The blanket provided is as thin as paper. The AC in the living room wouldn’t get cold but the one in the bedroom was too cold. Just awful.”

“Had cockroach and didnt want to come to a resolution and i had to leave early because thats gross”

“If you like dry old urine spots behind the bathroom door and cockroaches in the bathroom, this is the place for you ! They’ll also throw in white towels with pubic hairs and leave a nice fat boot print in your supposedly clean shower! Don’t like your floors mopped ? You’re in luck ! The floors are dirty and discarded hairs from former tenants can be found stuck to ground . To be fair , I appreciated the happy balloon for my wife and the constant communication. The security guard was helpful but snarky and is the only staff on site when we were actually in the room . This place refused to give a refund so air bnb stepped in and gave me one after much deliberation. Theresa from air bnb customer service was understanding, and kind . Air bnb made this right not , CuponTours , lastly the room is 13 minutes from Disney not 8.”

“We pretty much walked in and walked back out. The pictures online were so outdated. there was furniture missing, broken bed and headboard, cracks in the wall. needless to say we were very dissastisfied and left to stay somewhere else.”

“We booked the room for 3 nights and expected to see what we saw on the pictures but they are old and its not what you see when you are there. Every closet has only one door, the second is demolished. The couch is not the same. The table in the living room is not the same and old and destroyed. Some things (tables) in the bedrooms are not there anymore. There was a used handkerchief in the chair, used bottle in the kitchen, dirty rag in the bathroom. The room is on the second floor. You have to walk stairs. The parking lots in the back can become tricky if you have a big car and both lots are used. I will not come back. But the location is perfect. 5 minutes walk to little Havanna and all the restaurants and shops. Easy to go to Downtown or the beach by public transportation. It only needs time.”

“To be honest, I hate giving reviews like this. But this host leaves me no choice. As soon as I got to the property, had issues with the internet, nothing worked properly, and I needed for work. As far as being clean, it was, no major issues on that. Then, right next to the place there's a house full of roosters (chickens), and they were making their loud noise starting at 4am, so we couldn't sleep. Talked to the host, they couldn't do anything about it. Took their time to reply and just cancel the booking, and when I got back to the place to get my things, they had changed the code with all my things inside, and they made me pay them extra money through bank apps, on the side, without airb&b just to give me a new code to get my belongings. Horrible people with horrible behavior, they don't deserve a penny. Very unpleasant experience here. If you guys can, there are plenty of spaces available and better on airb&b, these guys are the worst of the worst.”

“While the property itself is fine, I had very poor experience with the hosts. Due to a major flight cancellation that was completely out my control, I reached out to request some help or partial adjustment. Although I understand the cancellation policy, the hosts showed zero emphathy or willingness to assist during a difficult situation. Future guests should be aware that if any unforeseen travel issues arise. you will not receive any support or understanding from this host.”

“It’s a NO for me! The location was good but definitely in a gentrified area that looks sketchy! Right next to a bridge with homeless people. When I arrived the gate to the house was wide open and broken. We received an access code to enter the building, which was not needed because that door was broken too. The back door was propped open with a brick. Santiago said the parts were ordered and he was aware which wasn’t going to help during my stay. I think those doors are always that way. I had a reservation I couldn’t miss I was fresh off the plane and tried to bathe it clogged and rose to the bottom of my calf and would not drain. After looking closely in the room there were stains on the beds and blonde hair and the floors were not swept good. I immediately left with my all my stuff. Santiago would not refund me so I contacted Airbnb and provided pictures and was issued a refund. I did not feel safe staying there after the sun went down. The pictures truly fooled me from the listing.”