Churchill Suites

“The staff were great and friendly. The location can’t be beat. The room is fine if you’re just looking for a place to sleep but it’s very tired and there were multiple maintenance issues. There are hardly any lights and one of the wall sconces was hanging off the wall so the apartment was super dark but the biggest issue is the toilet didn’t work. From the first moment of check in the toilet had issues. The staff sent maintenance the next morning and it was temporarily fixed but still gave issues all week. Luckily I was only using the space to sleep.”

“The location is perfect. Getting into the building was odd, had to get the attention of the person at the desk. The lower stars it's due to check out, I lost access to the elevators with the fob before check out time, I still had over an hour before check out. Got trapped in the building, because you have to use a fob to access floors, even to get to the first floor, luckily someone came by, but getting in contact with support was easy, then getting someone local was pretty much non-existent.if that can be fixed, I would consider staying again.”

“We were booked into a room with a broken lock. We went to the front desk multiple times each day to get it fixed. They would politely say We are on it. It never got fixed. This is a major safety concern. Be careful. Zero stars.”

“Pros……Place was very nice, right in the middle of everything. Beautiful views from rooftop of the mall and the city. Very reasonable in price compared to hotels that would have been half the size. Cons…. Fortunately I only had 4 people traveling instead of six because the second ac unit did not work. I made contact with the host through messages and was told someone would come out immediately and take a look. I’m really not sure if anyone ever came out as I didn’t hear anything else about it and it still doesn’t work. We just moved a mattress in the living area and one of them slept on the couch where it was nice and cool. The apartment lobby completely smells like trash including the elevators and did all week. This did not affect the room though. This is not on the host but the management of the property. I’m not sure if it’s even something that can be fixed. I still would recommend this place based on price, location, and views. Cheesecake Factory on property was nice.”

“Tough time getting in and had to wait almost an hour to get help onsite. Asked a leasing manager for help yesterday and her response was not friendly and seemed to be bothered to answer a general question. Space appeared to be clean, but dusty.”

“My biggest concern is on this app we rent places to stay based on the pictures. As soon as I opened the door it was clearly visible that this was not the same place from the furniture to the layout of the apartment. This was false advertising. I went back to check and see if maybe I missed something in the description I’m still not sure where I went wrong. Now besides that it wasn’t horrible I enjoyed the stay it had everything that we needed and could ask for. It was in close proximity to the White House the African American Museum and many more national treasures. So for that I would still give them a 7/10. Just be up from with ppl there spending there hard earn money”

“My experience was disappointing. There was a hidden parking fee that was not clearly disclosed in the house rules, and I was required to provide a card for the fee, which I did not appreciate. Communication was also very poor. It was obvious that I was communicating with an AI system that often did not answer my questions or address my concerns. I requested a pressing iron for two days and called all the numbers provided, but could barely reach anyone. When I finally did, I was told it would be delivered the next day when I check out. The apartment is essentially an empty space in a residential building with very few basic amenities. Even simple things like a place to put your toothbrush or a shower tray for your washcloth and toiletries were missing. For the price, I expected a much more comfortable, well-equipped, and transparent experience. I would not stay here again.”

“Pros: Perfect location near tech hubs and great food options. The pool and hot tub were large, clean, uncrowded, and great for kids. Cons: Check-in: Never received my DOOR app invite despite messaging ahead. Spent 20 minutes on the phone with support at SFO after flying in. Also app directions need clarity. Parking: Tight spot wedged between a gate and column requiring multi-point turns every time. Cleanliness: Modern unit, but missed details: dusty TV stand, dirty AC vents, and soap-splattered master bath mirror/faucet. Value: As an experienced Airbnb guest, I felt the supply of basic essentials was lacking for a 6-night family stay. Having only one tiny bar of bath soap for two bathrooms, zero hand soap, one packet of laundry detergent, and a single roll of paper towels felt surprisingly stingy for what we paid. A few simple fixes—better cleaning, smoother check-in, and stocking basic essentials—would make a huge difference. Unfortunately, it fell short of expectations for the price.”

“Unfortunately, my stay at this Airbnb was not a good experience. When we arrived, the unit did not appear to have been properly cleaned. There was hair in the sheets and blood on the covers, which was extremely concerning and unacceptable, especially when paying to stay somewhere that should be clean and sanitary. The air conditioning in the back bedroom also did not work, making that room very uncomfortable to sleep in. What made the experience even more disappointing was how the issue was handled. Churchill did not respond appropriately to the concerns we brought to their attention, and I felt that our complaints were not taken seriously. Overall, this was not the level of cleanliness, comfort, or customer service I expected from an Airbnb stay. I would not stay here again and would recommend that future guests be aware of these issues.”

“Early check in did not exists until 15mins. before regular check in. front desks clerks are rude, told us they had no luggage racks and would have to carry everything by hand ( temp outside was 100’ F) magically they appeared after we were done. The air conditioning unit for the back bedroom and bath did nothing to cool the area if anything it made it hot plus the loud noise it made until I turned it off. Finally after 24 hrs I received a fan for the back bedroom which all it did was push the hot air around. No seasoning for cooking and one set of towels, it had the bear minimum of everything. The bed was noisy and felt terrible. I would have been better off staying in a hotel for the price. Was looking forward to get into the pool but that didn’t exist except on the Airbnb page. Never right bad reviews but don’t want anyone else to put up with the experience we had. Better places out there to stay.”