Churchill Suites in Reston, Virginia

“My experience was disappointing. There was a hidden parking fee that was not clearly disclosed in the house rules, and I was required to provide a card for the fee, which I did not appreciate. Communication was also very poor. It was obvious that I was communicating with an AI system that often did not answer my questions or address my concerns. I requested a pressing iron for two days and called all the numbers provided, but could barely reach anyone. When I finally did, I was told it would be delivered the next day when I check out. The apartment is essentially an empty space in a residential building with very few basic amenities. Even simple things like a place to put your toothbrush or a shower tray for your washcloth and toiletries were missing. For the price, I expected a much more comfortable, well-equipped, and transparent experience. I would not stay here again.”

“Nice and comfortable. Great fitness and pool.”

“We loved the building and the location. My only issues were check in nobody answered the doorbell for over 10 minutes so we had to wait outside to get keys in the rain. The building is beautiful and has plenty to do but the key fob situation is a mess. They did not explain that you have to lock the door with the fob each time. We left multiple times before realizing each time we had the door had NOT locked and our things were inside the room. Then upon realizing that we still struggled getting the fob to lock the door. The parking is very confusing with nobody to help explain it besides messaging the host but it was very hectic and nobody explained that the parking garage connects to the building. We learned that after walking around the exterior of the building multiple times. Lastly we found hair on the sheets and walls so it was not cleaned very well prior to our stay. I say these things with hopes of changes but we LOVED the location and will definitely visit Reston again.”

“Great location”

“Stunning, beautiful apartment laid out like a model apartment! One of the prettiest places we have stayed in!”