Casago Socal

“It's a beautiful location, right near the water. Couple things to keep in mind. One, the AC unit is in the living room, not the bedroom. The apartment is on the 2nd floor. it gets a touch warm. Two, the couch is A**. You can feel the springs. It's giving we-got-it-free-on-FB-marketplace. Three, I had requested a date change minutes after my initial booking (4 weeks before the actual stay). This was never addressed by the company (Casago) that manages the Airbnb, they didn't accept or deny the request. I wrongly assumed it had been accepted (which is my fault) and discovered shortly before the trip that it was no longer available. It was communication that fell through the cracks, but it was frustrating and left a bad taste in my mouth. Anyhow, be very clear in your communication and double check that you are on the same page. Take this review with a grain of salt, except for the couch.”

“This property is near the ocean, but unfortunately, that was about the only positive part of our experience. The bathroom was not properly cleaned, and there was visible mold on the shower curtain. The host also messaged me repeatedly about confirming my ID, which became excessive and frustrating. We asked about checking in before the 4:00 p.m. check-in time and were told we would be charged approximately 60% of the nightly rate to do so, which felt unreasonable. The house was also missing some basic items I would typically expect in an Airbnb, such as scissors. There is no included parking, and street parking was extremely difficult to find, which is important for future guests to be aware of. I almost never leave negative reviews, but this experience warranted one. Given the cleanliness issues, parking situation, lack of basic amenities, and overall experience with the host, I would not stay here again and cannot recommend this property.”

“The people at casago ask for things that are not in the add. Such as send a copy of drivers license and a selfie this is a personal security risk and I would have booked another place. The parking situation is horrible and cannot accommodate a Toyota Tacoma. The place is in the very back of the building with no marking that units even exist. The checking instructions are completely wrong it gives you three different codes and the one labeled door is not the one you use it is instead a 9 digit number. It seriously took over a half hour to find the unit when standing outside the unit and unlock the door. Very bad description of how to get in. This is all the management company issues. Now to the place. It is very comfortable and private. Being less than a block from the beach. Wonderful amenities such as beach chairs. The location is amazing with plenty of restaurants nearby. This would be rated 5 stars from me if it wasn’t for the management company.”

“Casado gave me issues with the check in tile for our stay, I confirmed with their team that my check in time could be 12:00pm instead of 4:00pm. I stayed here for a wedding in San Luis Obispo and we needed to start getting ready earlier. The day before our booking Casago send me the check in details and showed our check in time was 4:00pm. I called them to discuss the error and make sure 12:00pm would be okay, the representative told me it would be an extra $247 fee if we wanted to check in at 12:00pm. This was very unfortunate as it felt like Casago was trying to nickel and dime us for fees, especially when they already agreed to the 12:00pm check in time. I most likely will not be booking with them ever again.”

“My experience with Casago was extremely disappointing. The rental they managed at 320 Ramona Ave in Grover Beach was unsafe and uninhabitable due to a severe ant infestation throughout the kitchen, hallway, and bedroom. Important details such as lack of air conditioning and an expired short‑term rental permit were not disclosed. I had to vacate the property immediately and secure emergency lodging at my own expense. Despite multiple violations and documented issues, Casago did not provide a written resolution or compensation. I cannot recommend their services based on this experience.”

“The beds are comfortable. The neighborhood is great & a 3bed/3bath at this price in Cambria will always be competitive. But think again before staying here. The first evening we arrived, we noticed that the bathtub leaked down into the kitchen. We immediately notified our host (pretty sure it was an AI chatbot), who let us know (15 hours later) that "we recommend avoiding use of the bathtub unless it's absolutely necessary. The tub has a known issue." What kind of instruction is that? While cooking breakfast the next morning, the entire electric panel in the kitchen went out. All the outlets and appliances. Again, we immediately notified our host, who got back to us 6+ hours later, only acknowledging the problem, never attempting to fix it. The host is not in the tourism & hospitality business. They are in the real estate business. The listing should be pulled until basic repairs are made and Casago actually has a real property manager to handle customer needs.”

“Bad experience with the stay and the hosts. Woke up to an ant infestation (literally thousands of ants) in the kitchen and living room on day 13 on our 17 day stay. Had to move out asap and the host refused to refund us for the last few days. Bugs were all throughout the house”

“We were looking forward to our stay but left disappointed. I'd give this property 2 stars: one for the location and one for the view. While advertised for 6 guests, it wasn't equipped for 6. There were only 4 dining chairs, 4 dirty wine glasses (2 with lip marks), no dishware to BBQ and dirty mugs and plates. The upstairs floors were dirty (my white socks turned black) , the downstairs carpets were heavily stained, and the dishwasher tipped forward when opened. The bedding and kitchen items felt mismatched and worn. Overall, the home felt poorly maintained and equipped, lacked attention to detail, and was not as clean as it essentially should have been. I messaged with the service, and have yet to hear back after they stated they would get back to me.”

“Place was spacious for our group but AC was not working and place was dusty. We were not able to reach out to local team as communication was handled by a centralized team.”

“We were very excited to stay at this location. We booked the place and then were constantly bombarded with requests to upload a photo of my ID and a selfie to a random website before I was allowed access to the house. There was no information about this in the house description so it felt like I was forced into this. I refused because AirBnB already verified my identity so there was no need for them to have my ID. What’s the point of booking through AirBnB if I need to confirm my identity again? I fought them on it and eventually they said I didn’t need to upload my ID and to ignore all future requests to do so. Then on the day of checkin, an hour before checkin, I get a call from the manager of Casago…after I had already talked with 3 other employees…saying she is canceling my reservation because I didn’t upload my ID to a random website I had never heard of. This is a horrible large management company based out of state. The opposite of what the central coast is all about.”