Carolina Retreats

“The location and view were amazing. You could not ask for a better spot and was close to public boat ramp and restaurants. We loved being able to bring our boat and tie to the dock (lift is not allowed). The house is NOT stocked with much (one trash bag, one dishwasher pod, NO dish soap, no shampoo, etc) so be mindful of that. The water here is also very hard. We had our newborn and trying to clean/sanitize the bottles was impossible because of the residue. We had to go out and get water jugs. The only other pain was the rental company sent out instructions using 3 different platforms (Airbnb, email, and some 3rd party website). It was rarely the same content so trying to find out where the rules/ checkout instructions were was annoying because you had to look in three different spots. The airbnb posting has very little of the "rules" posted - be ready for a super long rental agreement with tons of other rules and then more terms via email.”

“Carpet needs to be replaced on stairs, there are numerous stains. Dirty under couch. No water pressure in 3rd floor bathroom and hall bathroom, hair in shower in hall bathroom. Chairs in living room are too hard to sit on.”

“The house itself was not top level clean. It felt as though the previous guests left and no cleaning crew came in to do anything. Pet hair on all the carpets. Dishes and utensils in the kitchen were put away still dirty. We had to wash everything before using them. The extra blankets in the closet were not fresh and clean. Definitely just folded and put away from the previous use. I truly question if the sheets on the bed were even changed. The main issue was when we arrived Saturday our Internet wasn’t working therefore neither was our tv. It took until Tuesday for them to finally look into it in which case they told us to call the Internet company ourselves. We then had to spend half the day of our vacation at the house waiting for them to show up. Our rental was extremely rude on the phone when we reached out about our issues. Also BOTH of the balcony doors did not lock. They were told and brought one piece of wood to secure the door at night. DO NOT RECOMMEND!”

“Save your $ and book somewhere else. While overall the trip was “okay,” for the price paid I wish I would have booked somewhere else. The HVAC is absolutely awful. During the day our thermostat would read up 78 degrees. One bedroom upstairs had to be mid 80 degrees. We called and they said they would bring fans that never came. They sent a technician who basically said it’s out of his control. It overall had a dirty feel to it. The couches are heavily stained and worn. Cushioned Dining chairs stained. Dining room table very faded and worn. Stains on the throw pillows on the beds. Mold and gunk buildup in the shower tracts. The beds are small with very thin quilt comforters, sandpaper sheets, one pillow per guest, peeling kitchen cabinets. The master bedroom had a noticeable mildew smell. We still had a good time because we love the beach, but I would not book this home again.”

“I reached out before arrival because the parking instructions were unclear and the response I received was just a c/p of the original instructions that I identified as unclear, and then when we arrived the owner of the hotel next door had to inform us where to park. The a/c was not working well, which the company was aware of apparently, because they was a repair man at the door at 8am our first morning there, which they admittedly forgot to tell us about, and even if they had, I would have been frustrated because we were on a short vacation and being up by 8am is not my idea of relaxation. Unfortunately, we did not hear him knocking, and he never returned during our stay, so it was warm in the home the entire trip. Also, the pictures are inaccurate, showing a chaise lounge on the landing and a twin bed in a room, but those were swapped, and the twin bed did not have sheets. Since we needed that bed, it meant my daughter had to sleep on the landing.”

“This home is not family friendly. We stayed for 6 nights and 7 days. There was nothing left in the house to clean. No vacuum or broom. When I asked for one they dropped off a cheap one that didn't work. They leave you with 1 trash bag and 2 dishwasher pods and they expect you to provide the rest. The main reason for renting a home is so you don't have to bring everything with you. All of the other homes we have rented provide the basics. When we arrived at the home there was trash left behind and glass on the floor. The master bed was falling apart and held together with 1x4 and one of the bunk beds is unsafe as it wobbles like crazy. The internet was also out for the first couple of days. The company said sometimes it works sometimes it doesn't. We had to wait around for the internet company to arrive as well as the rental company. We won't be renting this home or from this company when we go back to the beach. If you want a nice home I would suggest looking elsewhere.”

“We’ve been using Airbnb for a couple years and never had an issue till now. The employees we interacted with were polite but as a company they are very inconsiderate. Had to pick up keys at a different location, the room was set at 78 degrees, and they decided that during our stay was the perfect time to do upgrades in our room so having workers rearrange furniture and run wire till 1830 while we sat on the couch and watched was not on the beach bucket list. After reaching out to the company we received a very generic ChatGPT response the next morning. They provided plenty of towels but to any future guests make sure you bring your own toiletries and trash bags.”

“The home was beautiful just as the pictures showed. The beach was just a few steps away and you can enjoy every minute of sitting on the porch listening to the waves. Now the bad. There are 4 bedrooms but only 2 TVs. Granted, your not on vacation to watch TV, but if its raining and you want to relax and watch something, you cant. We also fought with the property management and the owner about the temperature of the air conditioning. They will not allow you to go under 72 degrees. For some people, that may be okay, for others that are sunburned or have been out in the heat all day its way too warm. For the price to stay here for 1 level of the house, you shouldn't have to argue over the air conditioning. This is the only airbnb that ive ever experienced this issue with.”

“BEWARE … BEWARE…..BEWARE Came to the beach with a certified, registered, and trained service animal. Due to the condo having a faulty sliding glass door. The dog was able to open it while we were gone and got on the balcony and was barking this happened five hours within our stay. This is where the bullying, threatening and disrespect started. I was receiving text messages and phone calls from two different numbers neither of them identifying themselves. They called the police out and had them call me all while I was telling them I was on my way to get the dog and I actually called my cousin who lives close and could get there before me to go get her, but they still threatened to call animal control, and have my dog removed. This was all before 8pm. To make a long story short, we were told that we were evicted. I had ask if I left with my service animal could the rest of the party stay because this was my daughter‘s graduation family get together they would not allow that either.”

“This was a terrible experience. We were told prior to booking unit had elevator and it was on the 2nd floor. I have my 84 year old mom and she can’t do stairs. We arrived late and it was unclear where we were to pick up keys. We went back and forth to main office and to condo. Called and kept getting message to call during regular business hours. Finally dialed the emergency line because it was nearly 11:00pm. The guy answering was trying to give me a 6 digit code, lockbox only had 4 digits. Stayed on hold for a long time. Long story short, we ended up having to get a hotel at midnight. This is not a good rental company!! They close up at 5:00 pm and then you are stuck. Not to mention having to go to a different location to get the keys at midnight. On a good note, I was able to get my week refunded due to their misrepresentation. Just not fun after you drive 10 hours and you have to deal with all this and having to find accommodations after midnight.”