Carolina Retreats reviews in Surf City, North Carolina

“The location and view were amazing. You could not ask for a better spot and was close to public boat ramp and restaurants. We loved being able to bring our boat and tie to the dock (lift is not allowed). The house is NOT stocked with much (one trash bag, one dishwasher pod, NO dish soap, no shampoo, etc) so be mindful of that. The water here is also very hard. We had our newborn and trying to clean/sanitize the bottles was impossible because of the residue. We had to go out and get water jugs. The only other pain was the rental company sent out instructions using 3 different platforms (Airbnb, email, and some 3rd party website). It was rarely the same content so trying to find out where the rules/ checkout instructions were was annoying because you had to look in three different spots. The airbnb posting has very little of the "rules" posted - be ready for a super long rental agreement with tons of other rules and then more terms via email.”

“Carpet needs to be replaced on stairs, there are numerous stains. Dirty under couch. No water pressure in 3rd floor bathroom and hall bathroom, hair in shower in hall bathroom. Chairs in living room are too hard to sit on.”

“We loved the location. It was close to everything and easy walk to the beach. The sunset on the canal is picture perfect. I was under the impression there was a grill avaiable for use and it was locked up so we weren't able to use it. You need to bring all your own beach supplies such as towels, sand toys, chairs and wagons. There is nothing supplied for the beach. There was a stale smoke odor in the house and the master bedroom TV was broke on our arrival but other than that it was a wonderful place to stay.”

“We were unable to find the sofa bed that was advertised in the listing. We also weren't sure if the air conditioning was being controlled remotely, but the temperature never dropped below 76–78°F, no matter how low we set the thermostat, so the house stayed warmer than expected. Other than those issues, we had a good experience and enjoyed the area”

“The house itself was not top level clean. It felt as though the previous guests left and no cleaning crew came in to do anything. Pet hair on all the carpets. Dishes and utensils in the kitchen were put away still dirty. We had to wash everything before using them. The extra blankets in the closet were not fresh and clean. Definitely just folded and put away from the previous use. I truly question if the sheets on the bed were even changed. The main issue was when we arrived Saturday our Internet wasn’t working therefore neither was our tv. It took until Tuesday for them to finally look into it in which case they told us to call the Internet company ourselves. We then had to spend half the day of our vacation at the house waiting for them to show up. Our rental was extremely rude on the phone when we reached out about our issues. Also BOTH of the balcony doors did not lock. They were told and brought one piece of wood to secure the door at night. DO NOT RECOMMEND!”