BNR Vacation Rentals

“If only.. If only the beds weren’t disgusting(yes, we do have pics to prove this). If only the walls weren’t filthy. If only pics of property weren’t from a whole other era! If only the hammock and BBQ, and pristine lawn were what we actually arrived to. If only an enormous chunk of the backyard fence wasn’t missing. If only there wasn’t trash in both the front and back yards. If ONLY THERE was some actual attempt to respond to us when we VERY first lodged complaints. If only Nicolette & Co were interested in rectifying issues instead of gaslighting us about the ACTUAL state of the property(we have pictures of EVERYTHING!!!) Within minutes of arriving, we found gross beds with stains, hairs, crumbs and debris in addition to other issues. We reached out & left message after message. We had to go to a dinner & reached out again to let them know we would not stay at a place so poorly maintained and finally, 30 min later(just before 8pm) an offer to take action. Sadly, it was too late.”

“-The home was not clean upon arrival. We found leftover food and drinks in the refrigerator and freezer(with freezer burn), a dirty stove, and the pool was not clean inside nor out. There was also no hot water. -We immediately notified the host and hoped the issues would be resolved so we could stay. Instead of offering solutions, the response was not solution based. -Because of that delay, it became unsafe for my elderly mother and grandmother to drive at night, so we stayed one night and left at sunrise. -Although we wanted to leave immediately and requested a full refund, we were charged for two nights despite only staying one. -The host incorrectly accused us of making a third-party reservation, even though our Airbnb messages proved otherwise. -Upon the findings and requesting to leave the host sent in inaccurate pictures of the current state of the unit.”

“This was by far the worst Airbnb experience I’ve ever had. We drove over 1,500 miles expecting a comfortable stay but instead arrived at a property that was dirty and poorly maintained.I paid extra for both an early check-in and heated pool but neither met expectations. The pool was dirty lights didn’t work and was not in the condition advertised. The listing photos were very misleading. The house itself had a strong, unpleasant odor, especially near the king bedroom. On top of that one of the bathrooms was clogged. When I reported the issue, instead of helping or arranging a repair, the host became rude and unprofessional. I was even told to leave or evacuate the property because the host claimed there were more guests than allowed, even though the number of guests matched exactly what was listed on my reservation. Rather than working to resolve legitimate concerns, the host chose to argue and make the situation more stressful.”

“Unfortunately I cannot recommend this place based on my stay. I checked in late after a long flight, only to find the unit had not been cleaned at all. Trash was left on the dining table, the floor, and in the bathroom; there were used cups and leftover food; the carpet was stained in several areas; and the mini-fridge was empty with a dirty towel left inside. On top of that, there was a strong, lingering bad smell throughout the unit. It simply wasn’t a sanitary or comfortable place to stay”

“I have stay in various Airbnb never had to be responsible to take the trash out for pick up.”

“I would not recommend this Airbnb. My experience was very stressful and uncomfortable. During my stay, the host told me that my friend was not allowed to come visit me and that a car parked in front of the house was a problem. They warned me that if my friend did not leave, they would call the police and cancel my reservation. This made me feel embarrassed and unwelcome. I understand that hosts may have rules, but the way the situation was handled created unnecessary stress and made me feel uncomfortable throughout my stay. I expected a more respectful and welcoming experience. Unfortunately, because of this experience, I would not stay here again or recommend it to others Very disappointing experience. The host made me feel unwelcome and threatened to call the police and cancel my reservation because a friend came to visit me and a car was parked outside. The situation was handled in a way that felt embarrassing and stressful. A vacation rental should provide comfort and peace of min”

“Here’s a polished version that keeps your points and tone intact while making it clearer and more organized: My main reason for giving this Airbnb a poor rating is the cleanliness, which was by far the biggest issue during our stay. Several towels had visible stains, and some even had holes in them. More concerning, it appeared that the bed sheets had not been changed between guests. Instead, they seemed to have simply been flipped over and remade. There were visible stains on both the pillowcases and the bed sheets. I have photos documenting this issue. All three beds in the three bedrooms showed similar signs that the sheets had not been properly replaced, and there were stains present on both the sheets. My second concern was that the host seemed to run the Airbnb more like a business than a hospitality experience. There was very little personal touch. For example, we received messages offering early check-in for an additional $25 per hour.”

“I tried booking this room, and didn’t see there was a 25+ requirement. I’m 23, so I contacted the host immediately after seeing that (a few minutes after trying to book) asking if that was okay and they didn’t respond til that night when I was sleeping. I had already moved on to searching for other places and instead of answering my question, which they continued to ignore, they took all $400 even though I didn’t stay there AND refused to refund me even partially claiming “the place was made ready.” 1) the place should stay ready from payments of past customers. 2) it doesn’t cost $400. 3) you’re a thief and totally stole from me. Worst host and Airbnb experience ever. I even had to cancel my entire trip turned out due to getting sick, which I contacted them about the age thing BEFORE I got sick, so no excuses. The issue was never my sickness, it was the age and lack of communication before accepting my payment. You shouldn’t have taken anything from me without confirming withe me.”

“I really wanted to like this place but it is nothing like the pictures, while staying we found and had to remove a total of five cockroaches. I brought this matter to the host the second night and she did ask if I wanted an exterminator to come by. I said no because obviously I am on vacation I should not have to deal with this. The outside of the home is not what is pictured in the photos. No cushions anywhere very poorly maintained. House itself is not well maintained at all. Doorknobs practically broken. Front door is not too secure. Shower water barely had any hot water. Just very poorly maintained. Once i mentioned this to the host they did offer a refund for my last night but was not what was listed as the nightly price on my receipts and they also took a 15.5% fee for whatever. I mean I dealt with cockroaches that is completely unacceptable!”

“Nicolette Refused to honor her cancellation policy of allowing a reservation to be changed. We paid her $1700 plus dollars and we ended up missing the Trip due to the Spirit Airline Shut down. The Cancellation policy stated no refunds but trip could be changed. When we attempted to change the date she refused saying it was too close to the trip. She basically Stole my money. I contacted Airbnb and they practically told me she refused to assist them as well! God forbid something happens, she’s the owner and she makes the rules but doesn’t follow them! Horrible especially when this was out of my control.”