BNR Vacation Rentals

“I, Lisa Thomas and my husband Clarence shared a connecting house on the BNR vacation rental properties in Florida on 10/2-10/5. The door never locked throughout our stay. The owners were contacted, they asked for a video, it was sent. They said someone would be out to repair, but never showed up. Every time we came in during the day or night we had to take inventory of our belongings. This was stressful. We could not change our place of stay because there would be a penalty. strict rules but they were respected and followed. My husband is a landlord and when something goes wrong beyond our tenant and it is an inconvenience, we meet them with some type of compensation. I asked for a partial refund. They said thank you for keeping the house in good standings but since you were there for the entire rental time we cant compensate. We are having the lock repaired. The damage is done. You had a paying occupant, but did not consider keeping their belongings secure at your establishment”

“The place needs maintenance for sure. The bathroom doesn’t have a fan. The beds only had sheets and a blanket, not comforter. Very noisy at night. The bathroom wasn’t very clean.”

“Let me say that the place was very nice upon arrival home is very gorgeous. My only problem is that I guess they was working on the water system the day before we arrived and they was unaware that they didn't turn the water back on. I was without water for about two hours. I was sent pictures on how to turn water back on. We had to cook dinner without water. I did ask for heated pool for inconvenience, I was advise I would have to pay. Also 4 broken items broken upon arrival. Mantiance guy came to fix, patio area roof leaks very bad when raining. Overal nice house, does need some minor things fixed”

“If only.. If only the beds weren’t disgusting(yes, we do have pics to prove this). If only the walls weren’t filthy. If only pics of property weren’t from a whole other era! If only the hammock and BBQ, and pristine lawn were what we actually arrived to. If only an enormous chunk of the backyard fence wasn’t missing. If only there wasn’t trash in both the front and back yards. If ONLY THERE was some actual attempt to respond to us when we VERY first lodged complaints. If only Nicolette & Co were interested in rectifying issues instead of gaslighting us about the ACTUAL state of the property(we have pictures of EVERYTHING!!!) Within minutes of arriving, we found gross beds with stains, hairs, crumbs and debris in addition to other issues. We reached out & left message after message. We had to go to a dinner & reached out again to let them know we would not stay at a place so poorly maintained and finally, 30 min later(just before 8pm) an offer to take action. Sadly, it was too late.”

“-The home was not clean upon arrival. We found leftover food and drinks in the refrigerator and freezer(with freezer burn), a dirty stove, and the pool was not clean inside nor out. There was also no hot water. -We immediately notified the host and hoped the issues would be resolved so we could stay. Instead of offering solutions, the response was not solution based. -Because of that delay, it became unsafe for my elderly mother and grandmother to drive at night, so we stayed one night and left at sunrise. -Although we wanted to leave immediately and requested a full refund, we were charged for two nights despite only staying one. -The host incorrectly accused us of making a third-party reservation, even though our Airbnb messages proved otherwise. -Upon the findings and requesting to leave the host sent in inaccurate pictures of the current state of the unit.”

“I have stay in various Airbnb never had to be responsible to take the trash out for pick up.”

“Unfortunately, this stay did not meet my expectations. Although the unit was vacant when we arrived, the host would not allow an early check-in or even let us place our luggage inside while we waited acround the corner. The pool was disappointing, with a water hose running into it during our stay. There were not enough towels provided for all of our guests, and the host had very strict rules, including not allowing any visitors—even for a brief visit or a meal. Overall, the experience was not welcoming, and I did not enjoy my stay.”

“I would not recommend this Airbnb. My experience was very stressful and uncomfortable. During my stay, the host told me that my friend was not allowed to come visit me and that a car parked in front of the house was a problem. They warned me that if my friend did not leave, they would call the police and cancel my reservation. This made me feel embarrassed and unwelcome. I understand that hosts may have rules, but the way the situation was handled created unnecessary stress and made me feel uncomfortable throughout my stay. I expected a more respectful and welcoming experience. Unfortunately, because of this experience, I would not stay here again or recommend it to others Very disappointing experience. The host made me feel unwelcome and threatened to call the police and cancel my reservation because a friend came to visit me and a car was parked outside. The situation was handled in a way that felt embarrassing and stressful. A vacation rental should provide comfort and peace of min”

“I tried booking this room, and didn’t see there was a 25+ requirement. I’m 23, so I contacted the host immediately after seeing that (a few minutes after trying to book) asking if that was okay and they didn’t respond til that night when I was sleeping. I had already moved on to searching for other places and instead of answering my question, which they continued to ignore, they took all $400 even though I didn’t stay there AND refused to refund me even partially claiming “the place was made ready.” 1) the place should stay ready from payments of past customers. 2) it doesn’t cost $400. 3) you’re a thief and totally stole from me. Worst host and Airbnb experience ever. I even had to cancel my entire trip turned out due to getting sick, which I contacted them about the age thing BEFORE I got sick, so no excuses. The issue was never my sickness, it was the age and lack of communication before accepting my payment. You shouldn’t have taken anything from me without confirming withe me.”

“Nicolette Refused to honor her cancellation policy of allowing a reservation to be changed. We paid her $1700 plus dollars and we ended up missing the Trip due to the Spirit Airline Shut down. The Cancellation policy stated no refunds but trip could be changed. When we attempted to change the date she refused saying it was too close to the trip. She basically Stole my money. I contacted Airbnb and they practically told me she refused to assist them as well! God forbid something happens, she’s the owner and she makes the rules but doesn’t follow them! Horrible especially when this was out of my control.”