Bluebird Suites

“I’d give the location and actual accommodations a 5 but dealing with a large rental management company like this is always a hassle. The customer service that you can reach by phone is useless because they’re not actually familiar with the site and therefore won’t be able to answer simple questions like “how do I pay for my parking?” and “what is the access code for the gym?””

“Bluebird Suites must be another name for this place called the Lennox. It is a hotel not a suite or an apartment. The photos on this platform look nothing like the place or apartment you think. Extremely deceiving because I believe they have a different property in Georgetown on the Waterfront. Nevertheless would not recommend under any circumstances. It is a pretty old building and extremely noisy. You can hear everything in the hallway. They have front office staff like a hotel. Was in the shower one night at 11:30pm and there was constant banging on my door by the front office staff. She proceeded to ask me if I was smoking. Well obviously not since I was in a towel and had to rush out of the shower. Could not wait to leave this property every day this week. Good luck to all who are duped like I was by inaccurate pictures and descriptions!!”

“Overall great. Close to the metro. Check-in is smooth. They're on the slow side to respond, and we later found out that parking is extra.”

“Location was great. Front desk security was friendly and helpful. but very poor communication on check-in procedures. We received 2 different check-in packets with 2 different suites and had to call to confirm which one we were staying in. Also no instructions on where to park (also had to call) and finally, we were given key fobs but no instruction on which key fob was for entry into suite and which key was for elevator and building access (different fobs for each activity.) Great location and very clean (bathtub did not drain and kitchen sink faucet stem was very loose.) Also bed mattress very cheap and not very comfortable. Plenty of closet room and storage. Kitchen was well stocked with dishes and cutlery. Great views from living room. Excellent gym facilities.”

“I recently stayed at this apartment. Overall, it was a nice property, although the photos advertised did not perfectly match the apartment I was assigned. That said, this was not a major issue for me. Unfortunately, my experience was affected by a significant lack of communication and consistency between the different communication channels, including text messages, the Airbnb app, email, and customer service. Less than 24 hours before check-in, I contacted the property regarding parking, knowing that it was a paid service. I did not receive a response. On the day of check-in, I called customer service and was told that they did not have information about the parking situation but would do their best to arrange it as soon as possible. I was also told that the parking charges would be adjusted based on when I was actually able to use the parking space. Shortly afterward, I received an email stating that I was authorized to park. However, when I spoke with the building manager, I was”

“Clean apartment in a huge building. Wifi was good, but the check-in was onerous and obtaining a parking pass is a huge hassle. It should not take 90 minutes and multiple trips to the concierge and parking lot to work out a simple amenity. Perhaps hosts can simply include this or make it an option when making the reservation? Pics showed 2 queen beds, and the 'where you will sleep' section on Airbnb listed 2 queen beds but in reality the apartment had one queen and two singles. Not ideal. Good spot if you are trying to be in Reston or close to Dulles Airport but pricey for what it is and the above issues made our stay less than ideal.”

“Overall, the stay was good and the building amenities were a big plus. The conference room access made it easy to work remotely, and the internet was reliable and fast. That said, for a place advertised as luxurious, the apartment itself felt more average than luxury. One issue was the essentials provided (soap, shampoo, detergent, etc.) were only enough for a day or two. When we initially asked for more, we were told to purchase our own, though management later made a one-time exception after we pushed back. Also worth noting parking is not included , they offer it for $15/day, but there is metro parking across the street for about $5/day. Overall, it’s a good place, but for the price point I think the management company, Bluebird, could be less frugal and more customer-service friendly on basic things. At times it came across as unnecessarily cheap, especially for a property marketed as luxurious living.”

“The place itself was fine, and the location was rather perfect. However, the communication, the directions, and the preparedness of the facility were all very disappointing. We had hoped for an early check-in, but we couldn't even get in on time because the place was not, yet, clean. The cleaning staff was very friendly, but in their haste to leave, we had to ask that the floors be cleaned, as they had not been. Most upsetting was that the listing claims there is a 24-hour concierge, but there was rarely anyone at the desk, and when there was someone at the front desk, they were very unaware of procedures for Airbnb patrons. Housecleaning told us we could get additional linens at the front desk; the concierge knew nothing of such availability. They also knew nothing about check-in, and they could give us no information regarding parking. We had to learn from other tenants how to operate the fobs, and even then they operated the doors and elevators only half the time. Exasperating.”

“Toilet clogged, guy came to fix it and left poop all over the floor. Called in and the lady on the phone charged us for parking that we didn't need. Texted to ask for a refund and they didn't offer any sort of help”

“We were given the wrong keys to the property, and after about 30 minutes of digging around, the girl at the front desk found a key that worked. Once we stepped into the property, we were shocked at the extremely poor condition that the property was in. I reached out the Bluebird Suits for help, but they completely ignored me. The front door lock was missing a screw, so it would fall out when the door was opened. All the walls were scared up with marks and damage. There was a flood at some point in the unit, so the wood floors were coming up in the kitchen, family room, and hallway. Caulk was peeling up at the base of the tile and bathtub, with mold growing all around the tub area. Most of the electrical plates had paint on them from poor paint touchups. Entryway lights were full of bugs; one did not work. EXTREAMLEY loud 24/7 within the unit because of constant police activity, and crowds out on the sidewalks of the property. I WOULD NEVER use Bluebird, or stay at this property again.”