Bluebird Suites

“I recently stayed at this apartment. Overall, it was a nice property, although the photos advertised did not perfectly match the apartment I was assigned. That said, this was not a major issue for me. Unfortunately, my experience was affected by a significant lack of communication and consistency between the different communication channels, including text messages, the Airbnb app, email, and customer service. Less than 24 hours before check-in, I contacted the property regarding parking, knowing that it was a paid service. I did not receive a response. On the day of check-in, I called customer service and was told that they did not have information about the parking situation but would do their best to arrange it as soon as possible. I was also told that the parking charges would be adjusted based on when I was actually able to use the parking space. Shortly afterward, I received an email stating that I was authorized to park. However, when I spoke with the building manager, I was”

“Clean apartment in a huge building. Wifi was good, but the check-in was onerous and obtaining a parking pass is a huge hassle. It should not take 90 minutes and multiple trips to the concierge and parking lot to work out a simple amenity. Perhaps hosts can simply include this or make it an option when making the reservation? Pics showed 2 queen beds, and the 'where you will sleep' section on Airbnb listed 2 queen beds but in reality the apartment had one queen and two singles. Not ideal. Good spot if you are trying to be in Reston or close to Dulles Airport but pricey for what it is and the above issues made our stay less than ideal.”

“DO NOT STAY HERE! Future guests should know what they're getting into. I was locked out until after 10:30pm because the host never sent the unit number or door code. The phone number on the listing is wrong, so I had no one to call. After the stay, I requested a partial refund for the access issues and the host stopped responding entirely. Weeks later I still have not heard back. At no point was the host willing to acknowledge the problem or help resolve it. I would not stay here again and would not recommend it to anyone who values being able to actually reach their host.”

“The hallways of the apartment were disgusting. Literally Ples of garbage bags and cardboard boxes everywhere. The carpeting was very disgusting with stains everywhere we needed a fob to get into the building and we requested it seven times and we still never did get a fob to the building.”

“The place itself was fine, and the location was rather perfect. However, the communication, the directions, and the preparedness of the facility were all very disappointing. We had hoped for an early check-in, but we couldn't even get in on time because the place was not, yet, clean. The cleaning staff was very friendly, but in their haste to leave, we had to ask that the floors be cleaned, as they had not been. Most upsetting was that the listing claims there is a 24-hour concierge, but there was rarely anyone at the desk, and when there was someone at the front desk, they were very unaware of procedures for Airbnb patrons. Housecleaning told us we could get additional linens at the front desk; the concierge knew nothing of such availability. They also knew nothing about check-in, and they could give us no information regarding parking. We had to learn from other tenants how to operate the fobs, and even then they operated the doors and elevators only half the time. Exasperating.”

“The apartment building and amenities were OK. Clean and convenient for getting around town. A few disappointments were the bed, which appeared to be just a full-size bed, and the bedframe made a lot of noise rolling around and getting in & out. The kitchen is not fully stocked as noted, but was fine for just cooking breakfast foods. Our biggest disappointment came with the parking situation and lack of follow through by BlueBird. I had emailed them at least 3 times before arriving requesting details for parking a rental car. With zero responses, I called them in route to the property and talked to Jeff. He sent me a link to pay for the parking voucher which I did upon arrival ($45). We had to temporarily park in a garage and pay by the hour via the Mobile Park app. With no results from Jeff, I called the next day and spoke to Alejandro who showed the payment received and would coordinate a drop off of the parking voucher/pass. It never happened our entire stay!”

“Toilet clogged, guy came to fix it and left poop all over the floor. Called in and the lady on the phone charged us for parking that we didn't need. Texted to ask for a refund and they didn't offer any sort of help”

“The property itself is very nice—modern, clean-looking, and well put together. However, when we arrived, there was an odd odor, almost as if it had been cleaned with a dirty towel. It wasn’t a major issue and aired out fairly easily, but it was noticeable upon entry. The main issue was the lack of basic accommodations. There were only two towels provided for three adults, and there was no bedding for the sofa bed—only pillows. Around 6:00 PM, I sent a message to the host after they had reached out asking how check-in was going. I responded with my concerns about the missing towels and bedding, but received no reply. I had an event that evening and didn’t return until after 11:00 PM. At that point, there were still no additional items provided and no response from the host. I contacted Airbnb, and they were also unable to reach the host. As a result, Airbnb authorized me to leave and book a hotel under AirCover.”

“We were given the wrong keys to the property, and after about 30 minutes of digging around, the girl at the front desk found a key that worked. Once we stepped into the property, we were shocked at the extremely poor condition that the property was in. I reached out the Bluebird Suits for help, but they completely ignored me. The front door lock was missing a screw, so it would fall out when the door was opened. All the walls were scared up with marks and damage. There was a flood at some point in the unit, so the wood floors were coming up in the kitchen, family room, and hallway. Caulk was peeling up at the base of the tile and bathtub, with mold growing all around the tub area. Most of the electrical plates had paint on them from poor paint touchups. Entryway lights were full of bugs; one did not work. EXTREAMLEY loud 24/7 within the unit because of constant police activity, and crowds out on the sidewalks of the property. I WOULD NEVER use Bluebird, or stay at this property again.”

“I don’t like writing negative reviews but beware of being scammed. I wish I had read the reviews more carefully: On closer examination, it appears there were more negative reviews that now aren’t showing up on the listing. On the day of check-in, the host messaged there were “ongoing hot water issues” and that it would be fixed the week following (after my check out date). I responded requesting a full refund, as I needed a place with access to hot water. I ended up delaying my trip and finding another Airbnb. The host was not very helpful - the message they sent in response seemed automated — it was the same response with an apology, note about the planned repair (after my planned stay) and a “thank you for your patience”. I sought assistance through Airbnb’s Support Center to investigate and help with the refund. The host has been unresponsive to them as well. Take care out there — am surprised the host is allowed to conduct business on the Airbnb platform.”