Bluebird Suites

“Overall, the stay was good and the building amenities were a big plus. The conference room access made it easy to work remotely, and the internet was reliable and fast. That said, for a place advertised as luxurious, the apartment itself felt more average than luxury. One issue was the essentials provided (soap, shampoo, detergent, etc.) were only enough for a day or two. When we initially asked for more, we were told to purchase our own, though management later made a one-time exception after we pushed back. Also worth noting parking is not included , they offer it for $15/day, but there is metro parking across the street for about $5/day. Overall, it’s a good place, but for the price point I think the management company, Bluebird, could be less frugal and more customer-service friendly on basic things. At times it came across as unnecessarily cheap, especially for a property marketed as luxurious living.”

“The place itself was fine, and the location was rather perfect. However, the communication, the directions, and the preparedness of the facility were all very disappointing. We had hoped for an early check-in, but we couldn't even get in on time because the place was not, yet, clean. The cleaning staff was very friendly, but in their haste to leave, we had to ask that the floors be cleaned, as they had not been. Most upsetting was that the listing claims there is a 24-hour concierge, but there was rarely anyone at the desk, and when there was someone at the front desk, they were very unaware of procedures for Airbnb patrons. Housecleaning told us we could get additional linens at the front desk; the concierge knew nothing of such availability. They also knew nothing about check-in, and they could give us no information regarding parking. We had to learn from other tenants how to operate the fobs, and even then they operated the doors and elevators only half the time. Exasperating.”

“Beautiful building, perfect location for Bethesda, walking distance to everything. I had a problem with communication as airbnb gave me a date deadline where i could get a full refund -- i was one click away from a full refund as my plans were fluid but instead I asked for a slight change which i assumed was a formality but was rejected after the cancel deadline past with an inaccurate explanation that booking was nonrefundable. Plans changed again, and i requested to extend a night -- airbnb showed me a price for that night, i submitted the request, it got rejected and sent back at a higher rate I had paid for any of my previous 7 nights. More of an effort could have been made for somebody who had spent a week there. Free coffee downstairs in the building, but only one packet in the unit, no trash bags, no laundry detergent. I work in hospitality and would prefer more of an effort and some extra touches -- will stay at a hotel next time (Bethesdan or Hyatt both great).”

“Great Place!!! Only problem we had was trying to get a second set of keys. We were given one set for three adults.”

“The apartment building and amenities were OK. Clean and convenient for getting around town. A few disappointments were the bed, which appeared to be just a full-size bed, and the bedframe made a lot of noise rolling around and getting in & out. The kitchen is not fully stocked as noted, but was fine for just cooking breakfast foods. Our biggest disappointment came with the parking situation and lack of follow through by BlueBird. I had emailed them at least 3 times before arriving requesting details for parking a rental car. With zero responses, I called them in route to the property and talked to Jeff. He sent me a link to pay for the parking voucher which I did upon arrival ($45). We had to temporarily park in a garage and pay by the hour via the Mobile Park app. With no results from Jeff, I called the next day and spoke to Alejandro who showed the payment received and would coordinate a drop off of the parking voucher/pass. It never happened our entire stay!”

“Toilet clogged, guy came to fix it and left poop all over the floor. Called in and the lady on the phone charged us for parking that we didn't need. Texted to ask for a refund and they didn't offer any sort of help”

“First night there the door lock was broken. Ice machine broken in freezer and main AC unit wasn’t working. Reported to front desk on Friday. Friday afternoon door lock was fixed, motor in ice machine was replaced but still never worked and the part for the AC was 45 min a way and nobody came back. Had to buy a fan to keep bedroom cool. Master bath was smaller than expected. Shower was very tiny with very little water pressure. Saturday afternoon we lost all hot water. Still no hot water when we left Sunday am. Location was amazing.”

“The property itself is very nice—modern, clean-looking, and well put together. However, when we arrived, there was an odd odor, almost as if it had been cleaned with a dirty towel. It wasn’t a major issue and aired out fairly easily, but it was noticeable upon entry. The main issue was the lack of basic accommodations. There were only two towels provided for three adults, and there was no bedding for the sofa bed—only pillows. Around 6:00 PM, I sent a message to the host after they had reached out asking how check-in was going. I responded with my concerns about the missing towels and bedding, but received no reply. I had an event that evening and didn’t return until after 11:00 PM. At that point, there were still no additional items provided and no response from the host. I contacted Airbnb, and they were also unable to reach the host. As a result, Airbnb authorized me to leave and book a hotel under AirCover.”

“We were given the wrong keys to the property, and after about 30 minutes of digging around, the girl at the front desk found a key that worked. Once we stepped into the property, we were shocked at the extremely poor condition that the property was in. I reached out the Bluebird Suits for help, but they completely ignored me. The front door lock was missing a screw, so it would fall out when the door was opened. All the walls were scared up with marks and damage. There was a flood at some point in the unit, so the wood floors were coming up in the kitchen, family room, and hallway. Caulk was peeling up at the base of the tile and bathtub, with mold growing all around the tub area. Most of the electrical plates had paint on them from poor paint touchups. Entryway lights were full of bugs; one did not work. EXTREAMLEY loud 24/7 within the unit because of constant police activity, and crowds out on the sidewalks of the property. I WOULD NEVER use Bluebird, or stay at this property again.”

“I don’t like writing negative reviews but beware of being scammed. I wish I had read the reviews more carefully: On closer examination, it appears there were more negative reviews that now aren’t showing up on the listing. On the day of check-in, the host messaged there were “ongoing hot water issues” and that it would be fixed the week following (after my check out date). I responded requesting a full refund, as I needed a place with access to hot water. I ended up delaying my trip and finding another Airbnb. The host was not very helpful - the message they sent in response seemed automated — it was the same response with an apology, note about the planned repair (after my planned stay) and a “thank you for your patience”. I sought assistance through Airbnb’s Support Center to investigate and help with the refund. The host has been unresponsive to them as well. Take care out there — am surprised the host is allowed to conduct business on the Airbnb platform.”