Bluebird Suites in Reston, Virginia

“Nice clean 2-bedroom, was as advertised.”

“Great place to stay lots of amenities.”

“Overall, the stay was good and the building amenities were a big plus. The conference room access made it easy to work remotely, and the internet was reliable and fast. That said, for a place advertised as luxurious, the apartment itself felt more average than luxury. One issue was the essentials provided (soap, shampoo, detergent, etc.) were only enough for a day or two. When we initially asked for more, we were told to purchase our own, though management later made a one-time exception after we pushed back. Also worth noting parking is not included , they offer it for $15/day, but there is metro parking across the street for about $5/day. Overall, it’s a good place, but for the price point I think the management company, Bluebird, could be less frugal and more customer-service friendly on basic things. At times it came across as unnecessarily cheap, especially for a property marketed as luxurious living.”

“Will definitely book again!”

“The place itself was fine, and the location was rather perfect. However, the communication, the directions, and the preparedness of the facility were all very disappointing. We had hoped for an early check-in, but we couldn't even get in on time because the place was not, yet, clean. The cleaning staff was very friendly, but in their haste to leave, we had to ask that the floors be cleaned, as they had not been. Most upsetting was that the listing claims there is a 24-hour concierge, but there was rarely anyone at the desk, and when there was someone at the front desk, they were very unaware of procedures for Airbnb patrons. Housecleaning told us we could get additional linens at the front desk; the concierge knew nothing of such availability. They also knew nothing about check-in, and they could give us no information regarding parking. We had to learn from other tenants how to operate the fobs, and even then they operated the doors and elevators only half the time. Exasperating.”