Blue Swell

“This was a great place to stay! The host was very communicative and helpful throughout my visit. The only downsides were that the sheets were still slightly wet upon arrival, and the street outside can be very noisy. However, closing the windows blocks out the sound just fine. Overall, I had a wonderful stay.”

“The place itself is good but has issues with how it is managed. 3 days into our trip I noticed that the sink was not filled with water when we woke up and raised to the management who said they would send someone to fix it. We got back later that afternoon and found the entire apartment flooded and no one was sent to look into it. After several calls they finally sent someone and agreed to move us into a new place. There were several amenities in my original reservation that were then missing in the one I moved to: - king bed to queen bed - no dishwasher - no elevator , had to climb 3 floors - no balcony - no bathtub In addition to these missing amenities i also had to spend a day on my vacation coordinating between Airbnb , the host to raise the flooding issue. I had to then move all my belongings through a completely flooded apartment to a new apartment and wash all my clothes that were wet with sewage water.a lot of this could be avoided if the management company took some actions.”

“Great location to the beach, walking distance. Not so easy to walk to with a lot of stuff, like chairs or coolers. The golf cart isn't included with the rental, there are no beach chairs to use or coolers. You must bring or buy everything. That is not possible when you fly in. Some of the furniture wasn't the cleanest, and there is absolutely nothing in the kitchen. For seasoning not even salt or pepper. Other than that the rooms were nice and the living space and kitchen were big and comfortable. Plenty of restrooms and space for everyone to shower and have privacy. Would stay again just hope to have stuff available.”

“They did not send us the check in details properly in time before we arrived, I had to call them personally to have them sent to me. Also, the fridge shelf inside was broken, the coffee machine did not work, the rugs and furniture on the balcony were rusty and in terrible condition. We have also found someone’s hair in a corner of one of the rooms. The pillows and beds are very hard and uncomfortable. The master bedroom itself is like a joke - no proper furniture and the bed frame is terrible. We were dissatisfied with our stay.”

“asked if it was possible to get in early since we would arrive at the house at 2p. Arrived at 2p text at 2:15p and said we are sitting outside and no one is working at the house. 2:45p they text and said it’s ready. Monday we noticed the house was warm. We left got back at 5p and the house was 82. Called was told they’re closed and the answering service couldn’t reach anyone. At 7:30 after a couple more calls someone comes out. He can’t fix it and said we need an ac person. Called the next morning now 87 in house. No help told ac company would come when they can. Washer also didn’t work, maintenance came for washer and said it’s not repairable. So we had no washer. Fridge don’t get very cold. Couldn’t cook the house was way too hot. Wasted so much food and asked a manager to tell me how they plan to make this right and I’ve yet to hear from anyone.”

“The location was fantastic, but it was a little pricey and the host was not responsive.”

“Unfortunately, I experienced a safety issue during my stay here. The balcony lock engaged behind me when I closed the door, trapping me on the balcony. I was lucky enough to have my phone on me, so I called for help. Building staff could not gain access to the unit because the deadbolt on the front door was broken, so an emergency locksmith had to be called. He still did not fix the balcony lock. I later learned the balcony lock unintentionally engaging was a known issue. I was stuck for about 90 minutes on the balcony, and then had to stay an extra 30 min while the locksmith replaced the front door deadbolt. As a result of the 2 hour incident, I missed a prepaid snorkel excursion that cost $190. Despite the severity of the situation and the known lock issue, the host only offered $30 in compensation. I would strongly encourage the host to resolve these safety and access issues, and for guests to reconsider before staying here.”

“ac was not cold took a while to get to decent temperature, inconvenient construction power outage during stay lots of noise from construction no prior notification from host terrible service not planning on staying there again”

“They stalked us on the cameras and showed up on us early in the morning while people were asleep to “check in on us”.”

“They took forever to call us back , sent someone out once & never came back to fix the problem . We had to boil water on the stove & was our kids , plus ourselves in the sink . We were very upset with the matter they treated us , it was very inconsiderate , & we deserve a partial refund .”