Big Fish Rentals

“The place was okay, but could have been cleaner. There were stains in the couch cushions, pillows, and blankets. The building and resort itself looks like it needs better care. The bedroom TV is not set up. After leaving we were asked about a broken dryer, but there was no dryer in there. We told them there was no dryer and received no response after that.”

“My stay had some positive aspects, such as very comfortable beds, good air conditioning, and the availability of towels and basic toiletries. However, several issues affected my overall experience. The pool amenity — which was an important factor in my decision to book — was never accessible. The key provided did not work, the building administration did not have a copy, and although I informed the host, the issue was never resolved during my stay. I also found multiple maintenance and cleanliness problems: a broken chair on the patio, a damaged drawer in one of the bedrooms, a stained fabric shelf, the dining table had paint marks, a misaligned kitchen cabinet door, worn-out living room sofas, a broken piece of furniture, and the master bedroom door squeaked excessively when closed. Overall, the property needs better maintenance and more accurate verification of the amenities listed. My experience was incomplete due to the lack of access to the pool and the issues mentioned above.”

“The overall place was nice. The problem that I have is that there was bags of trash left behind in the garage that had flies and gnats flying all around them & after closing the garage door, the smell of the trash was coming into the house. None of the restrooms had tissue in them. I read the previous reviews from previous occupants after we had already got into the place, where more than enough of them stated similar situations, even adding in unclean. I probably wouldn’t have chosen this spot had I read the reviews before we chose this particular property. Too me, the property manager didn’t seem genuinely concerned about the issues as long as the places were still being rented out. It seemingly took forever to get in touch with someone, which I thought someone was going to come and pick up the smelly garbage but it never happened. This was not a very good experience and I will for sure, will never rent from another big fish owned property, nor will I recommend it to anyone else.”

“Upon arrival, the WiFi information provided did not work. The host said they could not help with shared WiFi, even though this home does not have shared WiFi, it’s a townhouse. Then, we found horrifically stained bedding in two of the bedrooms. Gross enough that we bought an air mattress and slept on the living room floor. Typical real estate company who doesn’t give a damn about cleanliness and only cares about profits. We were partially refunded, but should have been fully refunded. I would never stay at a property managed by Big Fish again.”

“House was unclean & had a smell when I arrived , took hours to get a response, when the cleaner came their were still spots left unclean & still had an unpleasant smell , parking lot is very small so it hard to find close parking”

“we didn't even come because my sisters husband got put in the hospital and no refund which was fine but to reschedule with them they want 5 or 6 more hundred dollars they suck”

“Beautiful location but room was not clean. Floor was full of dirt & had to clean before bringing stuff in & the room was covered in gnats.”

“This Airbnb was a waste of time and money. Host was inconsiderate about everything. Definitely will not rent from her ever again.”

“For this being my first Airbnb experience, it was extremely disappointing. The unit was not properly cleaned, we found hair in the bathroom, on showers, and multiple places on the floor, and dealt with bugs/ants during our stay, including on bedding and personal items. The washer/dryer also did not work, which was very inconvenient. Communication felt more focused on extra fees for early check-in/check-out than addressing the actual issues with the property. We also had no pool passes as advertised. She never asked me what was wrong, just asked for a review over and over. When I told her I was being nice by not leaving one as we had a bad stay, she said “Appreciate it”. The listing/photos did not match the cleanliness and quality we expected, the overall condition of the unit and handling of guest concerns did not justify the price paid. I would not stay here again. Like another person reviewed, our family also got sick and congested from being in this unit. STAY AWAY!! JUST TERRIBLE!”

“We were very disappointed with this stay, especially considering the price and the “Superhost” status. We booked this condo for a special one-night Mother’s Day celebration for our 78-year-old mother, and unfortunately it fell far short of expectations. The property looked nothing like the online photos. The ocean view was heavily obstructed by old, foggy sliding doors, the condo had a stale odor upon arrival, and basic cleanliness and maintenance seemed overlooked. The dining table was sticky and covered in crumbs, a living room lamp was broken and unusable, and the kitchen was poorly stocked with essentials. There were no paper towels and only one kitchen towel, and no coasters or basic conveniences you would expect at this price point. There were also multiple comfort issues during our stay. The A/C did not appear to be functioning properly, one of the beds had a large sinkhole in the mattress, and another bed appeared to have sheets that were not fresh. Texted host, but no response”