Big Fish Rentals

“This condo was very very gross. Upon walking in, the beige grout that had been blackened by years of dirt and grime and scuffs and dirt on the walls and base boards jump out at you. The floors were so gross we wore shoes the while time. The faux wood floor was deeply scratched and scratches were stained w/dirt. The grout on the tile floors was blackened throughout the home. The place was superficially clean-dusted, clean sheets, floors probably mopped and counters wiped down but it is in dire need of a deep clean and some items need replacing. There was rust literally covering some of the bathroom fixtures, the couches/seating were saggy and discolored from dirt. The sliding door would only open half way and even that took a good bit of effort. The keureg wouldn't work and the place lacked basic items I've come to expect in air bnb rentals (paper towels, soap for showers, starter coffee/filters, laundry detergent, salt, pepper, foil, sandwich bag, etc). The host refused to compromise.”

“Wife cut hand on door handle that needed fixed for months , no lazy river as advertised, clunky A/C unit , sketchy area , someone tried cut my catalytic converter, sketchy people and construction all around”

“This place is hot extremely hot. It is a hundred and ten degree at the 21st floor hallway. There's no air condition, and the lock code is inaccurate. This host will not give you the correct code.”

“DO NOT STAY HERE. ROACHES. FILTH. DEFERRED MAINTENANCE: FINAL BOSS. We checked in, dropped bags, grabbed food, & came back to discover the unit was absolutely filthy. I wiped the floor w/ a clean paper towel: black. Again: black. Kitchen had crumbs/hair; bathrooms w/ pee around the toilets. Then we found roaches. Every room. 1 on the kitchen table. Julie’s response? Recite the rules , tell us “bugs happen.” It took until 10:30PM for them to bring roach bait. Next day, 2 cleaners arrived with 2 towels, a spray bottle & a dirty broom. No mop. I wiped the floor after they left: still black. They came back later with a brand-new mop. Y’all. They didn’t own a mop. Maintenance? Black mold in the washer, stained towels, dust EVERYWHERE, lights missing covers, outlets that don’t hold plugs, swollen doors, gross all over After 31 calls, Big Fish finally answered. No apology or resolution. Then they emailed begging for a 5-star review. STEER CLEAR. DO NOT RENT THIS UNIT / FROM BIG FISH.”

“I really contemplated making this review because I don’t like to bash anyone’s establishment, but I feel this feedback is necessary to help future guests and give the host an opportunity to improve. Unfortunately, our stay fell short of expectations. The view was beautiful, but the bed and couches were very uncomfortable. The room was not as clean as it should have been; the shower curtain was dirty, and the extra blanket in the closet smelled strongly of dog. The bedroom TV was extremely small, and there was no remote available. The parking situation was also frustrating. We spent time searching for the parking pass, only to discover it wasn’t necessary because the lot was free. Since parking was unassigned, finding a spot was extremely difficult. The view was definitely the highlight, but overall, the cleanliness, comfort, amenities, and parking issues significantly impacted our stay. 2.5/10. Unfortunately, we will not be booking again. The price we paid for this Airbnb not worth it”

“If I wanted a hotel, I would’ve booked a hotel. Listing says it’s spacious. It’s not! listing says it has a place to cook it doesn’t! a coffee pot but no cups! cups n bare bare no amenities! It’s not spacious. It’s not a condo as listed. It’s a hotel room. the front desk were rude. when told we were with Airbnb They treated us as if we had the plague. The complex is huge and very confusing, and nobody helps You figure out anything. The host was extremely unsympathetic. We had a family situation and tried to cancel/reschedule and they refused. knowing this they still sent text message and email and a message through Airbnb letting us know that if we wanted to stay an extra day or check in early or check out late, we could do it for an exorbitant amount of money! Check out the Google reviews before you book with them i wish i did.”

“My money was taken when I did not stay in the property and the Host was not responsive at all. The property is in a hotel not a private condo, so if you have any issues the hotel cannot help you on top of the Host not responding. The property was very nice but the treatment of the Host really disappointed me. I expected better customer service and financial fairness when my money was spent on staying in the property.”

“Julie is a big fish. We stayed at her air bnb and during the day we went out and when we came back , We realized our room had been robbed. We then contacted Julie. She was unresponsive and did not help. She was only sending messages on how to checkout for the next day. We did contact the police and also asked the front desk if anyone had entrance to our room. Which they told us no one is able to go in only the person who hosts or books the room. We asked for a primary number to call and she wasn’t willing to give one. She didn’t care that the room was robbed. Which makes us think other things. She was ignoring our messages and wasn’t cooperating. We had to book another air bnb last minute because we didn’t feel safe staying there. Please if you can book elsewhere , DO IT! Don’t get scammed and robbed from your things !!”

“It was supposed to be a trip with my sisters and we spent so much time going back-and-forth with the host that we couldn’t enjoy our trip. And the host didn’t help us.”

“Overall this was the worst Air Bnb i stayed in. The pictures didn’t match. There was mold in the bathroom, sink and tub both backed up with water. There were two big patches in the rooms with no paint over them. 2 forks and barely any pots and pans when it stated fully loaded kitchen- now this is supposed to work for 6 people? We couldn’t get the TV in the bedroom to work so after back and forth with what seems like an AI finally someone was to come and look at it, they didn’t come for a day. Still did t fix the issue so i gave up. Worst Air BNB i ever stayed at and would never book through them again! If there are things wrong in the unit we should be notified and given the chance to change or book another unit through them. It’s ridiculous that you can post all these nice pictures and your place be a dumb and still take our money!”