Better Beach Rentals

“Unfortunately I never made the trip due to my Mother being admitted to ICU with sepsis. I emailed Trish multiple times on issue. No response. I’m not looking for a refund, but acknowledgement of email and a response. Sadly, I kept getting auto email on check in and check out procedures.”

“First…the house is GORGEOUS and was perfect for our friend group to spend a long weekend. Note…one of the bedrooms is tiny, almost an afterthought bedroom. Finally…the house was surface clean, but not deep clean. Very dirty under furniture (you learn this when dropping something under beds/couches), pet hair on sofa, some of the wrapped, “clean” linens had hair on them and pest control is needed. I probably wouldn’t have mentioned all of this, but it’s repeatedly stated in prior reviews. Also….communication is spotty. We asked about heat the pool and never received a response. The gorgeousness and layout of the home make it easy to overlook all of these items, and it was nothing that was a dealbreaker, but just wanted to share as awareness.”

“The house had some nice features and we still enjoyed parts of our vacation, but the number of maintenance issues became frustrating. Nearly every day brought another problem: HVAC issues, a hot bedroom, no hot water at the outdoor shower, a broken garbage disposal, a leak caused during a repair, pool concerns, and repeated technician visits. The biggest safety issue was a curtain rod that fell twice, including once hitting my pregnant wife and the Pack ’n Play with our one-year-old daughter in it. Communication and coordination with maintenance were also poor, and we often felt like we needed to stay near the house in case another technician showed up. Not a terrible stay overall, but the property needs better maintenance and much better communication. Would recommend finding another host. There’s plenty on the island.”

“The location was perfect for beach access, home was perfect size for small family. Bedding comfortable, didn’t appreciate having to make my bed after arriving. Bed sheets didn’t fit. For the price, hand soap, dish soap, extra toilet paper and paper towels would have been nice. Outside wood sitting chairs need some work ,paint peeling off rough sitting! TV access not good. Need instructions to navigate. Overall place was satisfactory!!”

“Overall, we enjoyed the home, its a great location offers a comfortable layout and a pool! But the first impressions were pretty rocky. The door code did not work, and we were unable to enter the residence for about 30 minutes. Getting assistance was also difficult because communication was not easily accessible through Airbnb or text, and the phone representative could not locate our reservation based on the address since the confirmation code was not included in the contact information message. Another inconvenience was arriving to beds that were not made. The sheets were not on the beds, and the pillows still needed to be put into pillowcases, which we only realized once we were getting into bed. The bathrooms also did not have hand soap despite there being soap pumps present. The kitchen itself was very well stocked with utensils, pans, and gadgets, which we appreciated. However, consumable supplies were minimal. Only one roll of toilet paper per bathroom was provided, and there”

“Pros: Location is wonderful. Very short walk to the beach, and a peaceful neighborhood. The home was clean, beautiful, and spacious. Lots of kitchen amenities and dish ware. Good price. Cons: very poor communication from Better Beach Rentals. We asked specific questions about early check in and wifi, and literally never received an answer to those questions. Instead, we only received automated responses. It was clear there was no real human behind the messages. They gave us contradictory door codes, which led to confusion. They did not provide a sufficient amount of kitchen towels (1) bathroom towels (1 per bathroom), paper towel (1), toilet paper (1 per bathroom) or garbage bags (1). The sheets were not on the beds when we arrived; we had to make up our own beds. The blinds were broken in one room. The upstairs balcony slider door was broken when we got there (not on the tracks) and almost fell on a 4-year old.”

“The place overall was good. There were plenty of space in the house. Beautiful scenery to enjoy and get pictures. Plenty of local shops and stores nearby to enjoy. It was the first time we had to make our own beds and had very little basic necessities. Definitely had a workout for our legs with all the stairs we had to take going up and down three floors.”

“You should go into this rental understanding that this is a beach rental and does not qualify for the Airbnb standard of service. Beautiful views from the house, sharpest knives I’ve ever used in a rental, and comfortable enough beds. The house sleeps 14, but I would say the common space is better for about half that number of people. The kitchen is best for about 2 people at a time. They are not transparent about this, but they do not provide basics. There is no hand soap in the bathrooms, no dish soap, sponges, or salt/pepper in the kitchen. They provide one thin hand towel for the kitchen and one roll of TP per bathroom. They will expect you to strip the beds & remove the trash when you are finished, which is not usual Airbnb requests. They will also take 2-3 days to respond to your message, so be aware that the response is slow. Overall, nice house but they are providing legacy beach company level services and not Airbnb standards.”

“Pros: Beautiful location, easy walk to the beach, easy walk to restaurants, easy check in Cons: -Terrible host communication. Host took anywhere from 8 hours to not responding at all. -No trash cans provided in most bathrooms -No hand soap in any bathrooms -Sheet with human fecal matter on it in a closet with broken lamps. Response to this was, "Sorry, this isn't normal for us." -Hot tub had enough trash and dead bugs in it that we didn't let the kids get in it. -Washing machine was full of mold, cigarette butts, tobacco, and a lighter. We had to ask multiple times before someone was sent out to try to take care of it. Ultimately the washer was too disgusting for us to be able to use. (The maintenance man, Ricky, who came to help was amazing, kind, helpful, and responsive.) -Blinds broken in bathroom facing the road so that they couldn't be closed. -Roaches -Zero issues were resolved by host. Used AirBnB support for resolution.”

“Beautiful dream condo Couldn’t get an early check in . Perfect spot beautiful view awesome porch. Wrong code for the door twice didn’t get it till 420. Poor communication with host . No hand soap ,dish soap or washer soap. usually get a starter kit . But all in all the home was a perfect place to stay . All new very nice appliances!”