BeachWalk Vacations

“Government mandated mandatory evacuation due to Hurricane Isaias made the rental inaccessible. Refund not provided even though access was denied by the governmental authority having jurisdiction. Attempts to resolve this unique situation fairly were met with resistance and arrogance.”

“I wanted to so badly to redeem this place’s reviews but unfortunately I could not. After booking, I saw the review of a person entering home without authorization. I messaged immediately to ensure this would not be our experience and of course it was. While our group was upstairs showering a man walked into our home to collect patio furniture because of a hurricane coming. He could have simply walked around to get them without entering home. They did not contact us to even warn of us of a storm but instead sent someone to get their cheap patio chairs. There was a mandatory evacuation three days before our departure date, not only did they not offer any kind of compensation but they invaded our privacy.”

“Encountered issues at check in when booking a different house with beachwalk. It was honestly horrible and caused a lot of stress right off the bat. While all of it could have been prevented, Shay with guest services was a gem and helped us through, ultimately relocating us to this house in Highland Park. This house was great. A little wear and tear. The pool pump Nextdoor was loud when trying to sit on their beautiful back porch, but we sat on the front porch instead.”

“They give me wrong door code. The house was not clean . Refrigerator was dirty , it was dusty and hair everywhere and the cockroach And there is no hanger in the closet.”

“Unfortunately like most Airbnbs these days, the standards for what we expected was not worth what we paid for. The house was beautiful but for cleaning fees around $200+ the house should be in great condition when entering. We first walked in to a house unlocked, the key pad did not work. And then upon entering, there was a lighter with ash on the end and a dirty rag sitting on the stairs. The ceiling fans were dusty, the sheet on the pullout couch was dirty or stained. There were stained linens stuffed into furniture and trash underneath beds and dressers. The grill didnt work and was rusted and filthy. The listing stated nothing about golf carts but the welcome email and messages a couple weeks before kept saying to enjoy a 6 seat golf cart so we decided against rental ahead of time and when we arrived, and had to call in all the other issues, was then told that the property didnt have a golf cart available. They did not have extra blankets or sheets nor enough trash bags etc.”

“Unfortunately to the owners of this apartment, the company running it is very bad. The apartment itself is good, has a really new golf cart that was great to get around with. Location is great. During our 2 night stay, we had one of the workers walk into the unit twice. The first time was for “inspection” he didn’t know we checked in early, and the second time was the following day he walked in and said he was searching for a missing necklace. We were not notified by the company that anyone will be entering in the unit. Paid over 1k to have a beachwalk “employee” walk in on us twice. Did not feel safe at all. I was showering my children and thank GOD my husband was there because the man entered in and was looking around the apartment. Customer service with Beachwalk is HORRIBLE. They did not want to do anything about it or take accountability. They said he “knocked 3 times” and apparently had a right to enter in the unit after the knock. FIRE BEACHWALK”

“I specifically booked this property for their advertised 6 seat golf cart …. I get there look in the garage and no golf cart… I notified them and was told it was under maintenance…I was never told before it was u see maintenance and was under the impression by their advertisement there would be a golf cart …. Luckily I had had a vehicle to get my family around but what if I didn’t. Then I was told to I could rent one. Come to find out it was during peak season and for a 7 day stay a rental would be 1200 extra dollars on my part … I ended up only getting a golf cart for 4 of the 7 days cause they were all booked up. It cost me an extra $490 . Told management and they gave me a refund for 250 dollars… HALF OF WHAT I PAID FOR OUT OF POCKET… I will never stay here again nor will I ever recommend this place.”

“The neighborhood and condo were great! However a golfcart was listed which is the main reason we chose this condo for my family of 6 to easily be able to get my kids back and forth from the beach etc. We were told in confirmation email the keys would be there for the golf cart and when we arrived it was not there. The guest services were awful and the biggest reason we will never stay again. When I called they lied and said we werent supposed to have a golf cart. Then when I showed proof they said "well there has been an issue and you will not have one" and lied more. When I asked if I could talk to the owner to try to come to a resolution and was told I could not and could only have them put in for a comp. review and wait 14 days to find out if we will get any reimbursement. no replies to text to talk to someone. If you have an issue here they will not help you during your stay. It made our stay awful trying to figure out what to do to get everyone back and forth to the beach.”

“Unfortunately our experience was not good. The AC upstairs was not working at all plus we had a string dog pee smell! It was disgusted! And we call them. They ignore us for hours and hours up until we reached out to Airbnb.”

“The outside area and where the Airbnb was located was very beautiful, however it took over an hour for anyone to respond when it was time to check in, we didn’t know how to find the room or how to get in because the room code was not given to us so it really sucked that we lost almost two hours of our stay because the host wouldn’t respond. On top of this we also were not given the parking code and had to park in an over flow parking lot and walk 5 blocks at night to get back to our room, and it took a very long time for a response to get the garage code. We also had to contact them AGAIN for the code to get into the pool and hot tub. We got locked in the pool. Very tiny room, there was sand on the floor and there were stains on the bottom of the couch cushions.”