Avada Properties

“We arrived to dirty dishes in the cabinets and a squished roach on the wall. The oven handle was also broken; maintenance did fix it and clean the roach, but once we brought up compensation for all the other problems, communication stopped. The layout is bizarre (the 2nd-floor master only has a small shower, while the 3rd floor gets the soaking tub), and the electrical is miswired so lights/fans in both king rooms operate together. The hot tub jets didn't work, cornhole was broken, and foosballs were hidden in a 2nd-floor nightstand. Caution: Though listed for 8, it isn't stocked for 8 or stays over 1–2 nights (no salt/pepper). Bring cookware, extra trash bags, and detergent. Beautiful views, but zero upkeep. We won't return and won't book a corporate-managed Airbnb again.”

“The cabin needs a few corrections… ceiling fan… better door frame/lock….better cleaning… very loud when people are walking around on upstairs floors!”

“Overall, we enjoyed the great location, peaceful setting, mountain views, cozy cabin atmosphere, enclosed porch, hot tub, pool table, smart TVs, great water pressure, and plenty of hot water. The water softener left our hair and skin feeling super soft. Only 10-15 minutes from the main area in Pigeon Forge too! However, several cleanliness and maintenance issues kept us from rating higher. Most concerning, I found a dirty thong in a drawer easily accessible to our small children. Thankfully I found it first, but this was a major cleanliness concern. The bathrooms looked clean but they all had noticeable urine or fecal odors. The mattress by the back porch was extremely uncomfortable and sank toward the middle. Upstairs, the jacuzzi jets do not work. The main-level bathroom exhaust fan didn’t work. The ice maker was broken, and the freezer wouldn’t fully freeze ice trays even after 2 days. We also noticed peeling wallpaper, broken lamps, a ripped deck chair, and dusty outdoor furniture”

“Unfortunately, the booking experience was incredibly frustrating. We initially tried to book this cabin the day of our stay for a little over $200. After being repeatedly told the pricing was being corrected, the total ultimately became nearly $600. We spent almost 5 hours going back and forth on the DAY OF CHECK-IN while actively traveling to Gatlinburg. There was no sense of urgency despite knowing we needed somewhere to stay that night. We were repeatedly told someone was checking, correcting the offer, or would get back to us, only for hours to pass and new issues to arise. We were eventually told the original price was an error. After all of that, the discount we received was minimal and there was no meaningful compensation from the host for the hours spent resolving an issue we did not create. The cabin itself was nice, but the hosts and communication were extremely aggravating. A reservation should not require 5 hours of messages on the day of arrival just to get it finalized.”

“The hot tub definitely needs some attention. When we checked in Friday, the headrest was missing from inside the tub and was laying on the deck. I also checked the bromine level, and it was not at an appropriate level for use. I reported both issues at check-in and was told someone would take care of them on Saturday. Unfortunately, Saturday came and nothing was done, so I had to reach back out and ask why the issues had not been addressed. As a result, we were disappointed that we couldn’t use the hot tub during our stay. The location itself is older and could use some general maintenance and TLC. Overall, the stay was okay, but the lack of follow-through on a basic maintenance issue was disappointing.”

“The overall stay with family an friends was nice but the cabin had problem aftr problem from broken light switches to nasty mildew smells in the lower level wil not be staying here again.”

“I actually rate this place negative 10. If you don’t want to get robbed like I did. I HIGHLY SUGGEST YOU STAY AWAY FROM CROOKED AVADA LLC!!!!!!! From a 4.81 rated host? More like a -2 star host!!! Where do I start? I’ve been coming to Pigeon forge my entire life. And have never dealt with such a sorry excuse of a host like Avada!!! I showed up at 5PM and check in was 4PM. The room hadn’t been cleaned. So I notified them and left and informed I’d be back around 8 PM. Guess what? Still wasn’t touched upon arrival. And the only thing they can say is “we will get back to you shortly” and never do. I had to cancel my entire weekend plans and drive 2 hours back home. And they are absolutely refusing me a refund. I’ve gone through Airbnb also. I found a slept in bed (with unknown stains) The bathroom had male private area hair all over the place. Nasty and sticky stains all over the place. Seen a bug as well. YOUVE BEEN WARNED IF YOU BOOK THIS PLACE!! Say bye to your money!! TRASHVADA!!!!”

“Host was responsive but not helpful at all. They will just acknowledge your concern and not do anything about it. They were stingy with supplies. We booked for 14people for 2nights and they provided ONE roll of paper towel, 2 dishwasher pods, a 50mL dishwasher fluid, and 2 trash bags (including the one already in place). The sheets don’t look like they were washed. There were hair on the “unused” sheets. There were cob webs on the balcony. We did not see any grill. For bedroom 3, the “single beds” they are talking about were actually pull out beds. There was definitely no extra pillows, and we asked for the location of sheets to be used for the sofa bed and never got a response. Cooking basics specified oil, salt, & pepper — they didn’t provide any of that. Also be careful with the mat in front of the entrance. 2 people in our group slipped because of it.”

“Multiple baby and large roaches upon arrival. We sent pictures and did not receive the full refund. Also, wifi did not work upon arrival. For my friend’s bachelorette weekend, we had to leave due to the many bugs and was not accommodated with another place. The host cancelled our stay before being able to find another place to stay for the night. Will NOT be booking through this company again.”

“We arrived at 4:30 (check-in was 4). The door code instructions didn’t match the actual door locking mechanism. Regardless we tried different combos to get in. Nothing worked. I messaged the host with no response for over an hour. I even tried calling their number and I was met with a fantastic AI representative but she wasn’t at all helpful! She kept sympathizing with my issue but she was “unable” to get in touch with the emergency maintenance team. Finally I contacted AirBnB and they also reached out to the host. All in all we waited 2+ hours without a response. Thankfully AirBnB refunded my money and we booked at a Hilton. This AirBnB was conveniently located to the Island but 0/10 recommend booking with the Aveda property! I’m just thankful it wasn’t later in the evening because I was traveling alone with a child! So unsafe”