The Lookout at Lake Chelan in Chelan, Washington

“Wish I could give this place 5 stars, but unfortunately I can not. First of all, you’re not renting someone’s place. You’re renting a vacation rental. The company that manages it did not respond when we reached out to them prior to the trip. Turns out that they send you all the instructions via an automated text the day before your trip. When we arrived, we could not work the blinds. We tried calling and messaging, but did not get a response. An hour later we got a hold of maintenance, and they came by, but they could not fix the blinds so we were stuck with them up the whole stay. The location is nice. A cute little vacation rental community. The pool was right at our front door which was convenient, but a little noisy at times, so be prepared for that. There was a coffee maker, but no coffee or any seasonings if you’re going to cook. The fridge also needs to air filter replaced, so it yelled at us every time we got water. But overall, the place was nice. Just be prepared to clean”

“Really nice house and we loved the nice patio hangout! Tricky to sleep 6 adults but we made it work!”

“We tried to call guest services 4-5 times and no response or call back. We also didn’t receive requested items (we were given 3 bath towels for the entire house, no laundry soap etc).”

“It was perfect for 14 people. We did have two children. I think the only problem that I had with this property was the lack of communication for informing us that we were going to be unable to use the hot tub. We were all really disappointed just because we use that as a main reason for choosing this house to rent, and I never was even able to communicate with an manager to talk about compensation. I was only tossed a certain amount of a reimbursement that just did not feel enough to remedy the issue of no hot tub. Overall, the house was beautiful. We had a leaking sink which we put in a maintenance call for and a fridge that did not seem to be working. It wasn’t as cold and I don’t know if it was just because of the 92° weather, but all of our ice cream was melting in the freezer. There was quite a bit of gnats in the house but that was not a big deal to us. Just something to keep in mind.”

“The house was beautiful, clean, and had all the necessary items for cooking, towels for the pool and lake. It was nicely and thoughtfully furnished inside and out and the hot tub on the property was great! The only issue we encountered was that the host never responded to my messages on the Airbnb app about whether or not it was safe to come with the fires. I ended up calling the front desk of The Lookout though and they were very helpful and nice.”