Sojourn reviews in Virginia Beach, Virginia

“There was no air conditioning and the unit would read 76 to 78 and I was told three times that the unit was working properly. They sent out three different people with the first two not qualified. They did say the third person was an HVAC tech but we walked it and it was just the manager. They had gotten it to 74 but it was cooler that last day outside. I wish I could add pictures of the thermostat readings each day and the third floor was miserable. They said give it time after the technician was there but it went back up to 76 not down like they said and we had all the ceiling fans and box fans on each floor running circulating. I did not get a restful vacation because of this which is disappointing. If they had just fixed the problem instead of delaying the issue until we left then we might have been satisfied.”

“The condo apartment interior was all good. All the rooms were very clean and comfortable. Upon arrival, however, the refrigerate did NOT work and that is extremely disappointing since we arrived with a weeks worth of groceries and lots of drinks and cold foods. The reason the refrigerator did not work because it was set at a very low temperature and took a whole day to reach a satisfying temp for keeping foods fresh. In addition, as you were notified a week prior, the two balconies are disgusting and DANGEROUS!! They are infested with bugs and especially large spiders. You can not use or go out on terraces. SO DO NOT ADVERTISE TWO BALCONIES!! Even looking out the windows is disgusting since it looks like a HALLOWEEN SCARY scene. The pool areas are clean but practically all the lounges are broken. The exterior of the Sanctuary is filthy and you really should address this with the HOMEOWNERS association since it severely distracts from living or vacationing there.”

“Enjoyed staying at Sojourn for a week with a group of 8 family members. The kitchen and the bathroom were clean. The beds were comfortable. The place was walking distance to the beach, and was surrounded by nice restaurants and coffee shops. If you go on Saturday, there was a farmer's market on the 18th street. I would give this place 4.5 out of 5 stars because I had a safety concern related to stairs. Wish there were night lights next to stairs. Other than that, we liked the overall stay.”

“A gorgeous place. This unit has a beautiful view of the ocean and the sound. Great communication. The workers at the desk weren’t super helpful or knowledgeable. Loved this area. Had 6 kiddos with us and they had lots to do between the pool and the ocean. A great family place, felt safe and was clean.”

“Honestly we were disappointed. This was our honeymoon and we were originally super excited. For a place that was over 2,000$ for our stay we expected better. For starters when we arrived the kitchen faucet shot water sideways making it so we really couldn't use the kitchen. We had planned to host dinner for our friends and we ended up not being able to. On top of that, when told maintenance would come and fix it we were told to put our dog in a room. Which is fine I completely understood even though he is super friendly. However maintenance never came. And I had to call to get an update. It would have been better if someone had contacted me so I didn't have to leave my dog in a room for so long. Besides that, the sink never got fixed. The toilet in the master bathroom also did not flush all the time. My husband had to fix it twice. The outside area was covered in debris / leaves as though it had not been maintained in weeks and there was bird poop all over the chairs making it unusable”