Sojourn in Virginia Beach, Virginia

“There was no air conditioning and the unit would read 76 to 78 and I was told three times that the unit was working properly. They sent out three different people with the first two not qualified. They did say the third person was an HVAC tech but we walked it and it was just the manager. They had gotten it to 74 but it was cooler that last day outside. I wish I could add pictures of the thermostat readings each day and the third floor was miserable. They said give it time after the technician was there but it went back up to 76 not down like they said and we had all the ceiling fans and box fans on each floor running circulating. I did not get a restful vacation because of this which is disappointing. If they had just fixed the problem instead of delaying the issue until we left then we might have been satisfied.”

“The condo apartment interior was all good. All the rooms were very clean and comfortable. Upon arrival, however, the refrigerate did NOT work and that is extremely disappointing since we arrived with a weeks worth of groceries and lots of drinks and cold foods. The reason the refrigerator did not work because it was set at a very low temperature and took a whole day to reach a satisfying temp for keeping foods fresh. In addition, as you were notified a week prior, the two balconies are disgusting and DANGEROUS!! They are infested with bugs and especially large spiders. You can not use or go out on terraces. SO DO NOT ADVERTISE TWO BALCONIES!! Even looking out the windows is disgusting since it looks like a HALLOWEEN SCARY scene. The pool areas are clean but practically all the lounges are broken. The exterior of the Sanctuary is filthy and you really should address this with the HOMEOWNERS association since it severely distracts from living or vacationing there.”

“Enjoyed staying at Sojourn for a week with a group of 8 family members. The kitchen and the bathroom were clean. The beds were comfortable. The place was walking distance to the beach, and was surrounded by nice restaurants and coffee shops. If you go on Saturday, there was a farmer's market on the 18th street. I would give this place 4.5 out of 5 stars because I had a safety concern related to stairs. Wish there were night lights next to stairs. Other than that, we liked the overall stay.”

“A gorgeous place. This unit has a beautiful view of the ocean and the sound. Great communication. The workers at the desk weren’t super helpful or knowledgeable. Loved this area. Had 6 kiddos with us and they had lots to do between the pool and the ocean. A great family place, felt safe and was clean.”

“This has got to be the oddest experience I’ve had at an air BnB. They told us nothing about a second parking pass. They were messaging me about it over and over. Come to find out the second parking pass was a PHOTO. Who would think a photo would be a parking pass?? No one in their right mind when literally anyone can take a picture and print it out. They called me TWICE about it after check out even though I took a picture of both parking passes sitting on the counter. We put the a/c down to 66 trying to cool off the place and it was never cooler than 72 the whole 4 nights we were there. There were 8 of us for 4 night and they only gave us 8 wash rags. Were we supposed to use the same one every day? We went and bought some. They were just weird. I’m used to staying in places where you can tell the host put their heart into their home. That is not this company.”