Sojourn

“I had a great time staying here at this Airbnb during my visit to Washington DC at Dupont Circle. The room and environment itself was very cozy and felt warm. There were some small critters in the room that did not bother me, and I think this happened because it was quite rainy on the time that I visited. I will say, however, that for the price that I paid, there should be coffee packets or something that is provided in order for you to wake up in the morning and feel warm. The initial check-in process was a little confusing because when I first got there it was a little bit difficult to figure out how to work the front keypad, but you have to first press the checkmark button and then put your key number in. Also, I think it would be helpful for Sojurn to mention that it is across the street from Kramer’s because if you use Google Maps, it can get a little bit confusing and leads you to the back as the entrance”

“It’s difficult to find a nice place to stay in this area for a decentprice, and unfortunately, this property was no exception. It was disappointing to find the condition of one of the kitchen items, as this could potentially attract roaches and rodents if not properly addressed. Since this is a basement apartment, the space may feel a little claustrophobic, especially for those who prefer more natural light and open spaces. On a positive note, the linens and bedding were the highlight of our stay.”

“The apartment is okay and it is nice that it is within walking distance from the beach, but it is not the luxury experience marketed in the listing. The cleaning staff left an amazing apartment, but management clearly refuses to invest in the deeper cleaning maintenance that a property like this occasionally requires. Furthermore, the laundry room is a mess and regularly used by people under the influence who live in the area. Also, management contacted us three separate times with different requests to do routine maintenance work inside our apartment during our stay, tasks that easily could have been scheduled between guests.”

“The place is in a perfect location. It’s cozy and clean overall. Easy to find. We parked easily in front of the apartment. But we had an incident: when we unfolded the coach we found a fresh urinal on the mattress cover. I also found a mold under the coach mattress. The host was responsive and offered us another place to stay. We were very tired and we just wanted to fall asleep, so some of us were sleeping on the floor. Also keep in mind that there is a dog and young people live above, they created some noise, but for me it is not critical. The only thing they used was a washer and dryer at late night which is right behind the hollow-core door. It didn’t help to sleep well.”

“I booked this studio apartment for my 80 yrs old mom to stay in for 2 months. Unfortunately, the mattress had urine and blood stains, which she only discovered when she took off both of the mattress protectors to wash them. She also had lots of bites when she was there. She hired a bed bug specialist to come in and he found evidence that bed bugs had been there. When my mom shared this information, Sojourn immediately accused her of bringing in the bedbugs which wasn’t possible as she’d been staying with a friend in DC for five weeks and there were zero signs of bugs at her friend’s house. The employees at Sojorn were very nice and tried to make her stay nicer, and were very responsive but it couldn’t make up for the mattress and the bugs.”

“Poor communication. Apartment lacked practical items (only one blanket provided, no scissors, no coasters, no regular drinking cups (only wine/cocktail glasses). Front door was never closed properly or locked by other tenants. Parking is a nightmare. Arrived in the pouring rain and was told to park in a lot 7 minutes away and walk to apartment. No parking instructions given. As the renter, you have to initiate that conversation. Overall a very poor experience with the unit itself, but the area was amazing! Would stay in DuPont again, but not at a Sojourn property.”

“As other reviewers have notes, this place isn't well insulated from the upstairs neighbors. There was constant movement upstairs and their footsteps reverberated throughout my unit. Twice foots steps woke me up: once on a Saturday at 5am and then on a Tuesday at 3am. There were mosquitoes inside the unit and the cleaners didn't clean up the dead ones on the walls from previous tenants. There were also rats outside the unit. The toilet was slow and felt on the verge of backing up in the unit. Last, there was an issue with the washing machine; it didn't close properly which made doing laundry hard. It took someone from Sojourn to come and help out. I will say Sojourn was very helpful throughout.”

“There was no air conditioning and the unit would read 76 to 78 and I was told three times that the unit was working properly. They sent out three different people with the first two not qualified. They did say the third person was an HVAC tech but we walked it and it was just the manager. They had gotten it to 74 but it was cooler that last day outside. I wish I could add pictures of the thermostat readings each day and the third floor was miserable. They said give it time after the technician was there but it went back up to 76 not down like they said and we had all the ceiling fans and box fans on each floor running circulating. I did not get a restful vacation because of this which is disappointing. If they had just fixed the problem instead of delaying the issue until we left then we might have been satisfied.”

“I booked this property for my husband's birthday trip with our two young children. Before arrival, I requested that the cleaning crew remove their shoes or wear shoe covers since our children would be crawling on the floors. The host agreed, but when we arrived, the property was filthy. There were crumbs on the table, dust and dirt on the counters and floors, and trash under the bed. We spent nearly two hours cleaning instead of enjoying our vacation. I contacted the host and requested a refund of the cleaning fee, but they repeatedly refused and only offered to send the same cleaners back. My calls went unanswered, and my requests to speak with management were ignored until I said I would dispute the charge and leave. Even then, no compensation was offered. This was the worst customer service I've experienced, and I cannot recommend staying here.”

“Worst experience in 11 years on Airbnb. Checked out 24 hours early due to safety and hygiene issues. At check-in, doors were unlocked and outside trash bins were full. The house was dirty: a hairy razor, dirty rag, and soap were left in a shower. Management offered a refresh, but my daughter cleaned herself. Floors were filthy. Another shower was so clogged it was unusable. The pool stayed murky; a tech replaced the filter but it never cleared, making it uncomfortable to use. My husband moved bins to clear flies and found a rotting bag of dirty diapers left behind them. They brought new pool chairs but too late to use . Major hazards:pool chair completely snapped and collapsed under me, nearly causing a head injury. A deck chair rusted through & broke; a vent and stool were broken. Worst of all, my daughter found a used tobacco can in her bedding after sleeping in it for nights. Management only offered $250. Airbnb corporate stepped in with AirCover to force our refund. Avoid.”