Blue Ridge Escapes in Blacksburg, Virginia

“It was a very nice house and close to VA Tech.”

“Okay place. It did not turn out to be as clean as the descriptions said. It is good for group travel when you want people to stay in two separate buildings.”

“The house itself is was amazing. There was plenty of room for the four of us college friends. We thought the house was super cute, kitchen was very well stocked, and everything was very clean. It would have been a perfect weekend, but the air conditioning upstairs (where all the bedrooms are) was broken. We sent some messages at 3:30 pm when we got to the house. We got back what seemed to be Chat/bot responses that said "turn it off and turn it back on again" We called the emergency line around 6 or 7 but we didn't actually talk to a real person until about 10:30 pm. We did get someone out to fix the issue the next morning and had a nice weekend after that but sleeping in room that's 87 degrees with the advice to open the windows and turn the fans on with rough. Since the A/C is fixed, I'm sure you won't have this issue. I would absolutely stay here again if I came back to the area.”

“I do NOT recommend booking with Blue Ridge Escapes. The amenities advertised in the listing were not available, and the property was not clean. Despite the listing advertising “strong Wi-Fi,” there was no internet service for the duration of our stay. The bathrooms had extensive visible mold, old and dirty shower curtains, and the carpets throughout the property were heavily soiled and in an unacceptable condition. The customer service was even more disappointing. Rather than addressing the property’s deficiencies or offering reasonable compensation, Gabrielle from the property management company responded in a passive-aggressive and unprofessional manner. Airbnb reviewed the photographs documenting the property’s condition and, according to Airbnb, advised the host to provide compensation. Instead of resolving the issues, Gabrielle chose to cancel our reservation mid-trip, requiring us to leave rather than remedy the problems. This compounded the inconvenience for our young family.”

“We enjoyed our stay, only issue was the A.c. would not cool the house below 75 degrees. I messaged Blue ridge and they stated they'd look into it and get back to me. I never heard back.”